05-13-2017 01:34 AM
30 12
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  1. Rockler's Avatar
    When I connect my Moto X Pure 6.0 to my computer all I see is my SD card listed. Makes no difference if I select MTP or PTP on the usb menu. I should see the internal storage also, no?
    12-17-2015 08:07 AM
  2. hbar98's Avatar
    Just a question for clarification, because I'm not sure about this, but did you reformat your SD card as internal storage?
    12-17-2015 08:28 AM
  3. Rockler's Avatar
    yes
    I have a 32gb card and 32 bg internal and I am seeing the sd card storage only
    12-17-2015 08:59 AM
  4. thymeless's Avatar
    6.0 changes USB connections. The default is just 5V charging, no data exchange.

    There will be a notification where you can select some other USB connection options. Choose MTP for most purposes. There is an article here on AndroidCentral that details the changes. Jerry wrote it as I recall.
    12-17-2015 01:26 PM
  5. Ry's Avatar
    When I connect my Moto X Pure 6.0 to my computer all I see is my SD card listed. Makes no difference if I select MTP or PTP on the usb menu. I should see the internal storage also, no?
    6.0 changes USB connections. The default is just 5V charging, no data exchange.

    There will be a notification where you can select some other USB connection options. Choose MTP for most purposes. There is an article here on AndroidCentral that details the changes. Jerry wrote it as I recall.
    Looks like the OP tried that already.
    12-17-2015 01:40 PM
  6. Rockler's Avatar
    yes, I said in the first post that I did that.
    Thank You
    Ry likes this.
    12-17-2015 01:43 PM
  7. hbar98's Avatar
    yes
    I have a 32gb card and 32 bg internal and I am seeing the sd card storage only
    Thank you. Another question, if you have a moment. When you plug in your phone to the computer, what is the size of the SD card that Windows sees?

    If you formatted the card as adoptable, or internal, storage, then it would make sense that you would only see one drive when you plug in your phone. As far as your phone and Windows will be concerned, it should be reported as one contiguous drive.

    Does your phone see two different storage options if you use a file browser?
    12-18-2015 10:01 AM
  8. Rockler's Avatar
    It sees a little less than 29gb
    12-18-2015 11:21 AM
  9. Ry's Avatar
    Is this the opposite problem? http://forums.androidcentral.com/mot...p-via-usb.html
    12-18-2015 01:27 PM
  10. Rockler's Avatar
    Sure seems like it.
    I am now officially fubar with this sd card.
    Just going to keep the storage split. I want to be able to see whats on both of the storage's in case I decide to root.
    12-18-2015 01:36 PM
  11. Rockler's Avatar
    Here's another one for ya.
    When I first updated to 6.0 and combined the sd and the internal I only had a couple of pictures and a few games that were replaceable so I went ahead. Most games and pics came back with googles help. The one game that didn't, I reloaded. Here's the kicker. That one game would periodically delete itself. No set time , but just be gone. Now that I have the storage separated, the game has not deleted itself.
    12-19-2015 01:01 PM
  12. PointCrepe's Avatar
    So I tried the option to format a 64 gb micro sd as internal storage for my 16 GB Moto X Pure as marshmallow provides.

    I know supposedly it makes your phone internal storage "go away" or just inaccessible. However when I connect my phone to a pc with windows 10 the only thing that shows is the internal storage with what's left of 16 gb. Nowhere does it show the 64 gb that should replace the 16 gb. Therefore I can't copy anything to the sd card. The apps will install on the card through android though. Anybody else encounter this?

    The SD card I have is a Samsung 64GB EVO Class 10 Micro SDXC Memory Card which is pretty decent.
    mumok likes this.
    12-26-2015 11:13 PM
  13. Ry's Avatar
    I just bought a 64GB Samsung PRO+ microSD card from Fry's and am using it as portable storage.

    I plugged the phone via micro USB cable to my Windows 7 machine and selected MTP for USB in the phone's notification shade.

    In Windows Explorer, I get XT1575 with two folders: Internal storage (24GB) and Samsung SD card (59.5GB).
    Laura Knotek likes this.
    12-30-2015 02:54 PM
  14. LegoLink's Avatar
    The op has probably selected their SD as internal storage, and migrated their data.

    That way, only the SD will show up when connecting, as the other is essentially switched off, and there for app use only.

    It's all a bit confusing and new... but I'm getting why google did it
    praveen_16july likes this.
    01-21-2016 04:33 PM
  15. bradmoss's Avatar
    I have a similar problem, some files get deleted periodically. I mean gone like the OP says. Also have formatted my SD card as internal memory. Moto G 3rd Gen Marshmallow. Also see just the SD card through the PC (Windows 7).
    01-21-2016 05:06 PM
  16. androidhari's Avatar
    I use moto g 3rd gen. I faced same issue and solved it by enabling developer options. Under developer option, find "Select USB configuration". Choose, MTP and that fixed my problem. Hope someone would benefit.

    Regards
    AndroidHari
    02-11-2016 12:14 PM
  17. shiva kumar Chanda's Avatar
    Hi,

    Please let me know how to select the 'developer' option in phone?
    02-24-2016 01:22 AM
  18. Laura Knotek's Avatar
    Hi,

    Please let me know how to select the 'developer' option in phone?
    Please see this article: Android 5.0 Lollipop basics: How to turn on the developer settings | Android Central It's the same in Marshmallow as in Lollipop.
    02-24-2016 01:29 AM
  19. sac1691's Avatar
    This is a well discussed and easy to fix bug... Disconnect USB cable, go to Settings, Apps, and Show System Apps and find External Storage and Media Storage and clear data and cache on each one and reboot, then give it 5 min after full boot up to rebuild media databases and connect to USB and select MTP. Should be good to go.

    EDIT: In some instances where the SD card contains a large number of (media) files, it can take more than 5 minutes for the databases to rebuild. There is no way to see if the status of this database buildup in the phone itself, so sometimes you just have to be patient.

    Also note that some users have stated that this is not sufficient by itself, but sometimes the system cache partition needs to be wiped and rebuilt. Official instructions for performing this operation from Moto are here. Note that this operation can take significant time... 5-15 minutes, occasionally even longer, do not interrupt the operation.
    geejaay, tinman3913 and garak0410 like this.
    03-28-2016 04:01 AM
  20. invincible_87's Avatar
    It works, thanks a lot..
    03-31-2016 01:09 AM
  21. geejaay's Avatar
    This is a well discussed and easy to fix bug... Disconnect USB cable, go to Settings, Apps, and Show System Apps and find External Storage and Media Storage and clear data and cache on each one and reboot, then give it 5 min after full boot up to rebuild media databases and connect to USB and select MTP. Should be good to go.

    EDIT: In some instances where the SD card contains a large number of (media) files, it can take more than 5 minutes for the databases to rebuild. There is no way to see if the status of this database buildup in the phone itself, so sometimes you just have to be patient.

    Also note that some users have stated that this is not sufficient by itself, but sometimes the system cache partition needs to be wiped and rebuilt. Official instructions for performing this operation from Moto are here. Note that this operation can take significant time... 5-15 minutes, occasionally even longer, do not interrupt the operation.
    Ok, this is a good fix...thanks. Although my problem was the other way round - my laptop could see the internal storage but not the sd card. I've been round and round tearing my hair out and this suggestion was the only one that actually worked for me - although slightly differently.

    First off....I've got a Moto G 2nd gen recently updated to Marshmallow. Inserted a new 32gb sd to use as adoptable storage. Backed up my media ready to transfer over, but when I connected to my laptop via usb I couldn't see the new sd no matter what I tried. I could see the internal storage, but that was no use to me. Various "fixes" I found didn't solve the problem. Eventually I found sac1691's post above and tried it out as a last resort before going to bed. The only change I made was to "force stop" on "external storage" and "media storage". Then I connected my usb without any great hope of it having solved anything. Surprise surprise...it solved the problem. I can now see my new sd card on the laptop and transfer everything over that I wanted to.

    I now can't see the internal storage via usb however. This seems to be a recognised issue (Google it) but that's not a major issue for me.

    Many thanks to sac1691, and I hope that this helps anyone else who is suffering similar problems
    04-01-2016 06:57 PM
  22. dipak kumar1's Avatar
    dear sir,
    My mobile model name is GT-i9082 and upgrade lolly pop to marshmallow 6.0.1 but create a problem internal and external memory is not showing on lap top ..
    so pls solve my problem as soon as possible ...

    My email id is (email address removed by Moderator) and inform that on my email id..
    04-15-2016 05:24 AM
  23. dpham00's Avatar
    Mod Note, please do not post your email address on this public forum
    04-15-2016 05:47 AM
  24. OfficialJab's Avatar
    My problem seems to be similar to these, but just off.

    My SD is set to 'internal' or whatever, and when I connect by USB to my PC (either by File transfers mode or Photo transfer) it just shows "Internal Storage" of 10GB. My sd card is 128GB. I have a Moto X Play and the SD card was recognized fine before I set it to internal.

    Anyone know how what to do? I tried clearing the data/cache of those system apps as recommended above, followed by a reboot. I want it to be internal so that I can save my Audible data (tons) without taking up the phone's space.
    04-15-2016 10:55 PM
  25. mgullick's Avatar
    I did the OTA to Marshmallow. I was NOT offered any options regarding my 200GB microSD card. I noticed today that, when I connect the phone to the computer I can "see" both the internal and external storage but the external storage says it's empty. Like I said above, I never got any kind of notice or option to change the storage type.

    This is really peeving me greatly. I have always been able to open both the internal and the external storage on the computer and now I can't do so. Is there a way to fix this?

    I will fiddle around with the info from sac1691 above and hope it has some effect but I really need to be able to access both storage areas via the computer. I can't stand these freaking "helpful" changes -especially when I never got any message about the option to change the storage type. If I had been given a choice I would have researched the possible ramifications before changing anything but Marshmallow seems to have just made the changes on it's own.
    04-29-2016 02:25 PM
30 12

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