1. Coresh's Avatar
    So one of our new 2015 MXPE got dropped, and now it has a very small crack in one of the screen's black margins. We've bought the phone from Motorola's website two months ago.
    What options do we have as a non-Moto Care customers, if we want Motorola to fix the phone? How much does it cost to fix it, and do they send a temp replacement till they fix it?

    Posted via the Android Central App
    12-27-2015 01:49 AM
  2. isdaako's Avatar
    You should contact Motorola/ chat or phone and they'll give you the most accurate answers. They will fix it, they will not send a temporary phone while it's being repaired.

    Does the crack interfere with the operation or is it just cosmetic?
    12-27-2015 06:29 AM
  3. thejesse's Avatar
    Yes, Moto will repair your phone. I believe I've seen elsewhere that it is around $150 for a screen replacement.

    Posted via the Android Central App
    12-27-2015 07:04 AM
  4. Coresh's Avatar
    Thanks, the crack is very minor and only cosmetic.

    Posted via the Android Central App
    12-27-2015 09:42 AM
  5. Coresh's Avatar
    How long does it take Motorola to fix the screen after they get the phone?

    Posted via the Android Central App
    12-29-2015 04:04 AM
  6. thejesse's Avatar
    How long does it take Motorola to fix the screen after they get the phone?

    Posted via the Android Central App
    I don't know the answer to that question. Both times I've done I it (once with moto care, once without) I used the advanced exchange option.

    Posted via the Android Central App
    12-29-2015 12:43 PM

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