10-21-2016 01:08 PM
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  1. liftedplane's Avatar
    as the title says I'm completely unable to use any of my personal ringtones that are on my SD in facebook messenger, they just don't show up I've got them in the right folders as far as I know and all my other devices worked fine, I put my SD card in my phone as phone memory when it asked and now I cannot access my internal memory with astro or any other file explorer so I'm unable to move these ringtones to my internal memory to test there... I just can't figure it out.

    ever other program shows all my ringtones this one doesn't I've done some searching and cannot seem to find an answer
    12-31-2015 02:46 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! In general, it's best to move any custom ringtone to the corresponding directory on the phone's Internal Storage, rather than the microSD card. Connect the phone to your computer via USB and use Windows Explorer to move the tone from the microSD card to the Notifications directory on the phone's Internal Storage (I'm assuming it's a Notification your using it for, and not an actual Ringtone, which would be for calls).
    12-31-2015 03:08 AM
  3. liftedplane's Avatar
    so when I connect the only storage that shows is my sandisk sd card, like the 32gb internal storage doesn't exist..

    and yes notification tones... the 4 locations I've tried is

    media > audio > notifications
    media > audio > ringtones
    ... > notifications
    ... > ringotnes

    when I put my sd card in my moto asked if I wanted to be internal storage or removable flash flash storage, I set it to internal storage... then my actual internal one just disappeared... it's a 64gb internal

    I'm running completely stock unrooted, haven't had a chance to do anything but set it up and play, tried 3 different file explores, es files explorer, astro and root toolbox built in one
    12-31-2015 03:40 AM
  4. Ry's Avatar
    So you're using adoptable storage?

    Posted via the Android Central App on the Moto X Pure Edition
    B. Diddy likes this.
    12-31-2015 11:45 AM
  5. B. Diddy's Avatar
    Sure sounds like adoptable storage. My guess is that some of these apps haven't been updated yet to work well with adoptable storage.
    12-31-2015 02:53 PM
  6. chuckdawg1999's Avatar
    I have the same problem too. I just got a Moto X Pure edition and FB Messenger isn't recognizing my tones. I made sure to move them into the proper locations on the phone but it doesn't work. Perhaps FB no longer allows external tones?
    01-01-2016 03:35 AM
  7. liftedplane's Avatar
    ok guess that makes sense.

    I bought the 32gb but put my 64gb card in, made sense.

    I've been stuck with my note 2 since it launched, so I'm trying to catch up

    another problem I'm having is it randomly switching music to my bluetooth headset while my wired car input is plugged it... it's extremely annoying.

    thanks for the tips... hopefully they update this soon, the current ringtone is driving me insane. I'm tempted to root the device to fix some of the little annoying things.
    01-01-2016 07:25 AM
  8. Ry's Avatar
    media > audio > notifications
    This looks to be the location where Facebook stores facebook_ringtone_pop.m4a. One other thing I would try is to try a m4a file in that location.

    Posted via the Android Central App on the Moto X Pure Edition
    01-01-2016 08:33 AM
  9. chuckdawg1999's Avatar
    It figures that Facebook would make it that only a m4a file would work. I have other tones in that folder but they're MP3. If I get a chance I'll try converting a file just to see.
    01-01-2016 01:56 PM
  10. liftedplane's Avatar
    I've used mp3 before on my note 2. I wouldn't be surprised if they had changed it though.
    01-01-2016 04:34 PM
  11. chuckdawg1999's Avatar
    Keep in mind back in May they changed syncing your FB friends to your phone contacts.
    01-01-2016 04:57 PM
  12. chuckdawg1999's Avatar
    Just tried putting an m4a file in the above mentioned folder. Didn't work at all. I'm officially stumped

    Posted via the Android Central App
    01-04-2016 08:10 PM
  13. Ry's Avatar
    Very odd.

    Posted via the Android Central App on the Moto X Pure Edition
    01-04-2016 08:32 PM
  14. chuckdawg1999's Avatar
    Very odd.

    Posted via the Android Central App on the Moto X Pure Edition
    Maybe Facebook wants to control the quality of the app, and feel outside ringtones could create a negative image.

    Posted via the Android Central App
    01-04-2016 08:41 PM
  15. Ry's Avatar
    Maybe Facebook wants to control the quality of the app, and feel outside ringtones could create a negative image.

    Posted via the Android Central App
    I can see the custom notifications that I added to my internal memory when I go to change the Facebook Notification tone. This sounds related specifically to adoptable storage.

    Posted via the Android Central App on the Moto X Pure Edition
    01-04-2016 08:56 PM
  16. chuckdawg1999's Avatar
    I can see the custom notifications that I added to my internal memory when I go to change the Facebook Notification tone. This sounds related specifically to adoptable storage.

    Posted via the Android Central App on the Moto X Pure Edition
    Facebook or Facebook messenger. I can see my notifications in the Facebook app but not the messenger app

    Posted via the Android Central App
    01-04-2016 08:58 PM
  17. Ry's Avatar
    Facebook or Facebook messenger. I can see my notifications in the Facebook app but not the messenger app

    Posted via the Android Central App
    Oops.
    01-04-2016 09:00 PM
  18. Ry's Avatar
    Do the stock tones appear as options?
    01-04-2016 09:01 PM
  19. chuckdawg1999's Avatar
    Do the stock tones appear as options?
    Yes, that's what makes this even more strange

    Posted via the Android Central App
    01-04-2016 10:09 PM
  20. chuckdawg1999's Avatar
    Not sure this means anything but, I had a special ringtone I like to use with Hangouts, for a day or two it worked fine, last few days it stopped working even though the app told me it was selected. Long story short, the ringtone HAD to be on my phone not off the card. I know someone mentioned that about messenger, so I think my issue with hangouts confirms that point. Keep in mind that I've put the tone I want to use in messenger in every notifications folder I could find

    Posted via the Android Central App
    01-05-2016 09:44 PM
  21. Ry's Avatar
    Not sure this means anything but, I had a special ringtone I like to use with Hangouts, for a day or two it worked fine, last few days it stopped working even though the app told me it was selected. Long story short, the ringtone HAD to be on my phone not off the card. I know someone mentioned that about messenger, so I think my issue with hangouts confirms that point. Keep in mind that I've put the tone I want to use in messenger in every notifications folder I could find

    Posted via the Android Central App
    Are you using Adoptable Storage like the OP?
    01-05-2016 10:23 PM
  22. chuckdawg1999's Avatar
    Are you using Adoptable Storage like the OP?
    I don't know what that is

    Posted via the Android Central App
    01-05-2016 10:25 PM
  23. Ry's Avatar
    I don't know what that is

    Posted via the Android Central App
    Are you using a micro SD card with your Moto X Pure Edition?

    And if so, are you using it (formatted) as Internal Storage or Portable Storage?
    01-05-2016 10:30 PM
  24. chuckdawg1999's Avatar
    Are you using a micro SD card with your Moto X Pure Edition?

    And if so, are you using it (formatted) as Internal Storage or Portable Storage?
    Yes I have a micro SD card and I have it set up that I could use it in other devices

    Posted via the Android Central App
    01-05-2016 10:31 PM
  25. liftedplane's Avatar
    that's not adoptable then... so no idea... sounds like the app itself could be broken... I used the samsung whistle for only this notification for years.

    I'm gonna root my pure shortly and see if I can figure it out, gotta get rid of the increasing volume
    01-06-2016 12:03 AM
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