1. Sgooter's Avatar
    Recalling that some MXPE owners have experienced problems with Motorola's customer service, I thought you might be interested in this news item: Moto Lawsuit
    Laura Knotek likes this.
    04-28-2016 07:36 AM
  2. Golfdriver97's Avatar
    I'm a little surprised at the amount. Not really surprised this is happening though.
    Laura Knotek likes this.
    04-28-2016 09:05 AM
  3. radgatt's Avatar
    I'm a little surprised at the amount. Not really surprised this is happening though.
    Did you think it would be more or less?
    04-28-2016 11:04 AM
  4. isdaako's Avatar
    After 4 years of being a loyal Motorola advocate it was their service / customer support that finally killed them to me. Waiting on my HTC 10.
    radgatt and Laura Knotek like this.
    04-28-2016 02:56 PM
  5. Golfdriver97's Avatar
    Did you think it would be more or less?
    More. Can't give an exact number, but when I saw 5M, I did a double take.
    Laura Knotek likes this.
    04-28-2016 04:14 PM
  6. radgatt's Avatar
    More. Can't give an exact number, but when I saw 5M, I did a double take.
    I agree. I also didn't like Motorola's response to the lawsuit either. It came out as arrogant and insincere. I like the Pure Edition but even I had to have one replaced. Things like this and the slowly removal of US influence has even had me wanting to move to another OEM.
    Laura Knotek likes this.
    04-29-2016 07:09 AM
  7. anon(6038817)'s Avatar
    Strange. My interactions with their customer service have always been excellent.
    Coresh likes this.
    04-29-2016 07:31 AM
  8. Golfdriver97's Avatar
    I agree. I also didn't like Motorola's response to the lawsuit either. It came out as arrogant and insincere. I like the Pure Edition but even I had to have one replaced. Things like this and the slowly removal of US influence has even had me wanting to move to another OEM.
    This was my reaction to Moto's reply:
    Laura Knotek and radgatt like this.
    04-29-2016 10:10 AM
  9. Laura Knotek's Avatar
    My MXPE died on April 15th. I sent it back for repair.

    Moto sent me a refurbished device today that was a paperweight. They never removed the previous owner's Google account before doing the FDR. So the refurbished device went back too, and I'm waiting yet again for a usable device. 😞
    04-29-2016 06:12 PM
  10. isdaako's Avatar
    My MXPE died on April 15th. I sent it back for repair.

    Moto sent me a refurbished device today that was a paperweight. They never removed the previous owner's Google account before doing the FDR. So the refurbished device went back too, and I'm waiting yet again for a usable device.
    It took a month to send you a brick! Sad, sad, sad. Good luck with the next.
    Laura Knotek likes this.
    04-29-2016 06:35 PM
  11. Laura Knotek's Avatar
    It took a month to send you a brick! Sad, sad, sad. Good luck with the next.
    Granted, it took 2 weeks, not a month, but that's still unacceptable. I know better that I need to remove my Google account from a device if I'm giving it away or selling it, so the next person will be able to use it. An Android OEM should know how to properly reset Android devices.
    Sgooter likes this.
    04-29-2016 07:05 PM
  12. mogelijk's Avatar
    Motorola died when Lenovo bought them. Sad but everything points to it, including Lenovo wanting to kill the name as a brand.
    04-29-2016 08:33 PM
  13. Sgooter's Avatar
    Granted, it took 2 weeks, not a month, but that's still unacceptable. I know better that I need to remove my Google account from a device if I'm giving it away or selling it, so the next person will be able to use it. An Android OEM should know how to properly reset Android devices.
    Wow! Given how long I've been an Android user, I'm embarrassed to admit I didn't know about the need to remove a Google account before discarding my phone; always thought the FDR would do it. Thank you!
    Laura Knotek likes this.
    04-30-2016 08:07 AM
  14. Sgooter's Avatar
    Motorola died when Lenovo bought them. Sad but everything points to it, including Lenovo wanting to kill the name as a brand.
    Totally agree! Wouldn't be surprised to see Lenovo up for sale on Swappa in the near future.
    thejesse likes this.
    04-30-2016 08:10 AM
  15. skipatrol's Avatar
    My MXPE died on April 15th. I sent it back for repair.

    Moto sent me a refurbished device today that was a paperweight. They never removed the previous owner's Google account before doing the FDR. So the refurbished device went back too, and I'm waiting yet again for a usable device.
    That's awful. What happened to your original device?
    04-30-2016 08:12 AM
  16. Golfdriver97's Avatar
    Wow! Given how long I've been an Android user, I'm embarrassed to admit I didn't know about the need to remove a Google account before discarding my phone; always thought the FDR would do it. Thank you!
    This is a relatively new thing. Some where in the Lollipop updates (5.0.1 I think).
    Laura Knotek likes this.
    04-30-2016 08:20 AM
  17. travaz's Avatar
    Sadly it is not Motorola that does these repair and replacements. I believe they are contracted out to some Chinese Company. They do all the shipping and replacements. As far as I know they do the repairs also. Motorola is really a shell company that contracts out everything to third party vendors. I have only owned Motorola phones until the blue tooth and WiFi began acting up. Blue Tooth wont connect any longer. Moto says its a Google Problem and there is a fix. Well I cant wait for Moto to get off their A$$ and put out an update. Not having Blue Tooth is somewhat of a serious issue these days. Also what happened to the quick updates with no carrier? All a bunch of BS. I went out last weekend and bought a Samsung Galaxy S7 Edge. I like it so by by Moto.
    04-30-2016 11:52 AM
  18. mogelijk's Avatar
    Sadly it is not Motorola that does these repair and replacements. I believe they are contracted out to some Chinese Company. They do all the shipping and replacements. As far as I know they do the repairs also. Motorola is really a shell company that contracts out everything to third party vendors. I have only owned Motorola phones until the blue tooth and WiFi began acting up. Blue Tooth wont connect any longer. Moto says its a Google Problem and there is a fix. Well I cant wait for Moto to get off their A$$ and put out an update. Not having Blue Tooth is somewhat of a serious issue these days. Also what happened to the quick updates with no carrier? All a bunch of BS. I went out last weekend and bought a Samsung Galaxy S7 Edge. I like it so by by Moto.
    As I mentioned above, Motorola was sold to Lenovo, a Chinese company, and Lenovo has killed Motorola -- it is since Lenovo bought the company that Customer Service (which was never the best) became horrible and that they quit creating quick (or even any) updates. The Motorola name is even going away -- while Lenovo will keep the "Moto" name for the phones, they will be a Lenovo Moto phone, not Motorola.
    04-30-2016 12:31 PM
  19. Laura Knotek's Avatar
    That's awful. What happened to your original device?
    I was playing a YouTube video, and the device shut off. When I tried to reboot it to recovery, no recovery existed.
    04-30-2016 01:37 PM
  20. skipatrol's Avatar
    I was playing a YouTube video, and the device shut off. When I tried to reboot it to recovery, no recovery existed.
    Yeah that's kinda scary.
    04-30-2016 03:49 PM
  21. isdaako's Avatar
    Granted, it took 2 weeks, not a month, but that's still unacceptable. I know better that I need to remove my Google account from a device if I'm giving it away or selling it, so the next person will be able to use it. An Android OEM should know how to properly reset Android devices.
    Yup, my math skills are lacking it seems.
    04-30-2016 09:21 PM
  22. Laura Knotek's Avatar
    Yup, my math skills are lacking it seems.
    No problem.

    Moto still should not made that mistake.
    05-01-2016 12:24 AM

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