1. Laineyc's Avatar
    How do i back up everything on my Moto X PE? I keep getting " authentication problem" while trying to connect to wifi at work. No problems anywhere else. Phone won't forget network either. Figure i need to do a reset but don't want to lose everything.
    05-15-2016 03:43 PM
  2. Laura Knotek's Avatar
    Backup & restore
    Find it: Apps > Settings > Backup & reset> Back up my
    data, then tap the switch to turn it on
    Your Google account data is backed up online. If you reset or
    replace your phone, just log in to your Google account to
    restore the contacts, events, and other details you synced with
    the account.
    To restore backed up data when reinstalling an app, tap
    Apps > Settings > Backup & reset> Automatic restore.
    To choose what syncs with the account, tap Apps
    > Settings > Accounts > Google, tap your Google account,
    and check things to sync.
    Note: Text messages, call logs, and items stored on your phone
    will not be restored. To restore your Google Play Store apps,
    see “Take care of your apps”.
    To reset your phone to factory settings and erase all the data on
    your phone, tap Apps > Settings > Backup & reset
    > Factory data reset > RESET PHONE.
    Warning: All downloaded apps and user data on your phone
    will be deleted. Data in the cloud will not be deleted.

    Laineyc and phillyphreak like this.
    05-15-2016 03:55 PM

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