1. 2015 Moto X Pure Owner's Avatar
    I've tried two different macs and neither even recognize any device is connected when I go to Finder. Android File Transfer won't detect my phone being connected to the mac via a usb cord either... but my macs still recognize when other devices are connected. I can't figure out why my phone (Moto X Pure) isn't being detected. Do I need some kind of device management or file transfer software other than Android File Transfer or is there something in settings? Not finding any answers online... please someone help if you know how to fix this!
    06-26-2016 11:40 PM
  2. thejesse's Avatar
    Have you tried a different cable?
    06-27-2016 12:23 AM
  3. Laura Knotek's Avatar
    The cable that comes with the Moto X Pure Edition is only for charging. It does not support data transfer.
    06-27-2016 01:28 AM
  4. Rocketsaucev2's Avatar
    Motorola device manager has the proper drivers for your phone. Have you installed this on the computer?
    06-27-2016 09:46 AM
  5. LordLugard's Avatar
    Also, check if your phone is in MTP mode versus the other modes. Also on my Mac Mini, I have to plug and unplug a few times before it takes.

    Definitely try a different cable. I ran into a few cables i have that just charge only.
    06-29-2016 06:41 AM

Similar Threads

  1. Replies: 0
    Last Post: 06-26-2016, 11:04 PM
  2. Why did my phone freeze then ring and vibrate?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 06-26-2016, 11:00 PM
  3. Why does a factory reset not fix my frozen LG L15G?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 06-26-2016, 10:41 PM
  4. How can I block someone from calling and texting me
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 06-26-2016, 10:40 PM
LINK TO POST COPIED TO CLIPBOARD