1. itslikeimsayin's Avatar
    I recently sent my Moto X Pure Edition (under warranty) in due to a screen issue, and they informed me they fixed it and sent it back to me. I just received it, and I'm fairly certain the device they sent me is not my original device. Not really a big deal to me, but what is weird is that in their emails and paperwork they sent, it seems to indicate they were able to fix my device and sent it, specifically, back to me. The one I received in return came in a new box with a different IMEI number than my original phone. Does that confirm it's a different unit? If so, is it typical for Motorola to indicate they fixed my phone, when in fact they simply replaced it with another?

    Here's what Moto Care wrote in an email to me, verbatim:
    "We've shipped your repaired device back to you. We had to make extensive changes, but it's now in good working condition."
    07-25-2016 06:09 PM
  2. Laura Knotek's Avatar
    I had mine replaced back in April. They said it was a replacement.
    07-25-2016 07:06 PM
  3. Tom in Bristol's Avatar
    If the 'extensive changes' included replacing the main circuit board/chipset, it would likely have a new IMEI...I've seen that reported in other forum posts.
    07-26-2016 03:30 PM
  4. thejesse's Avatar
    I've always opted for advance replacement so I can't be much help.
    07-27-2016 11:10 AM
  5. PapaGary's Avatar
    The one I received in return came in a new box with a different IMEI number than my original phone. Does that confirm it's a different unit?
    Settings>About phone>Status>IMEI information

    Does the IMEI on your phone match the number on the box? That's the only way to make sure.
    08-05-2016 08:18 PM
  6. itslikeimsayin's Avatar
    It matches the new box it arrived in, but not my original box. Which is why I suspect it's a different phone altogether.

    Posted via the Android Central App
    08-05-2016 11:41 PM
  7. ImTurningViolet's Avatar
    That's funny. I was sent back what I was told way my original phone too.
    The little scuffs on the bottom matched up with my original device, but they had replaced the back- which was bamboo.
    The imei's did match up though.

    Posted via the Android Central App
    08-18-2016 04:26 AM

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