1. manhattan123's Avatar
    Hi all,

    I seem to have lost the ability to choose a particular sound for FB alerts. When I go into the FB menu > App Settings, the only item connected to sounds is an on-off toggle labeled "Sounds in the App" but there is no way that I can see to set the sound alert to a particular tone as there used to be.

    I used to be able to choose from a list of various sounds in this section. Did FB move it to another area and I'm just not finding it?

    App has been uninstalled and re-installed. No luck in googling or asking in another board, so any suggestions or help appreciated.

    Lost the list for alert sounds in Facebook app-screenshot_20170513-150443.png
    05-14-2017 07:14 PM
  2. telrod11's Avatar
    What version are you on? Mines at 123.0.0.18.71, and they are still there...Lost the list for alert sounds in Facebook app-screenshot_20170515-104720.jpgLost the list for alert sounds in Facebook app-screenshot_20170515-104728.jpg
    05-15-2017 09:52 AM
  3. manhattan123's Avatar
    Same version 123.0.0.18.71. How do my notifications just disappear?
    05-15-2017 07:11 PM
  4. telrod11's Avatar
    I'd do the basics:
    Shutdown / Cache clear
    test
    then
    Uninstall FB, and reinstall

    On the same version, it could just be a glitch of some kind...
    J Dubbs likes this.
    05-16-2017 09:31 AM
  5. manhattan123's Avatar
    telrod, those were the first thing I tried (cleared the cache, uninstalled/reinstalled the app) and no change.

    I found the Facebook help section, where you can report a problem, and sent in a description of the issue, but, of course, they never respond. It's very frustrating that notifications, a fairly major part of the app, can just disappear with no explanation or remedy to get them back.
    05-21-2017 08:56 PM
  6. telrod11's Avatar
    telrod, those were the first thing I tried (cleared the cache, uninstalled/reinstalled the app) and no change.

    I found the Facebook help section, where you can report a problem, and sent in a description of the issue, but, of course, they never respond. It's very frustrating that notifications, a fairly major part of the app, can just disappear with no explanation or remedy to get them back.
    And 8 assume you've deleted the app and reinstalled?
    05-22-2017 05:51 AM
  7. manhattan123's Avatar
    Er, yes. As mentioned, "those were the first thing I tried (cleared the cache, uninstalled/reinstalled the app) and no change."
    05-22-2017 05:50 PM
  8. manhattan123's Avatar
    A quick update on this in case anyone else runs into the same issue. I finally found my sound notifications list. It has migrated to Account Settings. (It's still not in App Settings). I go to Account Settings>Notifications>Push>Tone.

    It seems to be one more step, and also doesn't really make sense. I thought Account Settings was for things that would carry across your Facebook no matter what platform you are looking at it on (settings like Security, Privacy, Timeline, etc.) and App Settings were specific for the Android app on my phone. And, in fact, setting it to the tone I like on the phone didn't change the tone on my desktop version of FB, so it is still acting as an App Setting even in this new location.

    But at least I got it back. Thanks for any suggestions along the way.
    05-26-2017 11:50 AM

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