1. jim887's Avatar
    I have seen references to activating the Camera function, then swiping from left to right to bring out the function wheel. I do that, and I think there is supposed to appear a "SD Card" icon, but it does not appear.
    Similarly, I activate Settings/Storage/SanDisk SD card, and I see no option to store photos on that card, rather than on internal storage.
    I suspect that what has failed is that the software has changed, and so old descriptions of how to do things are no longer valid.

    Acejavelin: I see your reply, but the screen gives me no option to reply to it. Thus, to reply I must edit my original question. My phone goes through Republic Wireless. I am not aware that the phone was "rooted". The SD card was/is formatted to be portable storage, not internal storage.
    06-19-2018 02:14 PM
  2. acejavelin's Avatar
    I have seen references to activating the Camera function, then swiping from left to right to bring out the function wheel. I do that, and I think there is supposed to appear a "SD Card" icon, but it does not appear.
    Similarly, I activate Settings/Storage/SanDisk SD card, and I see no option to store photos on that card, rather than on internal storage.
    I suspect that what has failed is that the software has changed, and so old descriptions of how to do things are no longer valid.
    Is your card adopted or external storage? If internal, you can't, if external it should work.

    Otherwise, are you stock and unrooted? I've only ever heard of this on rooted devices or custom ROM. The fix in this case is:

    How to - Provide WRITE PERMISSION on sd card for apps on Android Marshmallow

    1. Backup File - packages.xml in /data/system folder
    2. Open File - in QuickEdit app
    3. Search - for app name
    4. Paste - <item name="android.permission.WRITE_MEDIA_STORAGE" granted="true" flags="0" /> in/after <perms> tag
    5. Save - by pressing back twice and confirming Yes(Grant Root permission if asks)
    6 Reboot - ur done.
    06-19-2018 02:25 PM
  3. jim887's Avatar
    Now I see a way to reply to your comment. I think my phone is "stock and unrootted".
    I REALLY do not understand your solution!
    06-19-2018 02:38 PM
  4. Javier P's Avatar
    Welcome to the forums. Which camera app version do you have? This is what I have on my old X Play. You need to slide the wheel up to get that option.

    On a Moto X Pure, how do I store pictures in the SD card?-img-20180619-wa0001.jpg
    06-19-2018 03:01 PM
  5. jim887's Avatar
    "Which camera app version do you have?"

    I don't know how to learn this. I bring up the Camera app, but I see no option to find the version.

    " This is what I have on my old X Play. You need to slide the wheel up to get that option."

    I cannot see any such SD-card icon, no matter how I spin the wheel. It is simply not there.
    06-19-2018 03:18 PM
  6. acejavelin's Avatar
    "Which camera app version do you have?"

    I don't know how to learn this. I bring up the Camera app, but I see no option to find the version.

    " This is what I have on my old X Play. You need to slide the wheel up to get that option."

    I cannot see any such SD-card icon, no matter how I spin the wheel. It is simply not there.
    The solution I gave is for a rooted device, if you don't know then your not and my solution is invalid for your circumstances.

    I would suggest going to Settings, Storage, and tell us does your SD card appear under Device Storage or Portable Storage? Attached is a picture showing "Portable Storage" does your card appear there or in the upper section? You can only set the SD card as storage if it is Portable Storage, if it's Internal or Adopted storage you cannot select it in the camera app.

    06-19-2018 03:24 PM
  7. Javier P's Avatar

    I don't know how to learn this. I bring up the Camera app, but I see no option to find the version.

    I cannot see any such SD-card icon, no matter how I spin the wheel. It is simply not there.
    Strange. Try this, go to settings - apps - select Camera and you can see the version there. Also, select 'Permissions' and confirm that everything is checked. What do you see under 'Advanced'?
    06-19-2018 03:32 PM
  8. Javier P's Avatar
    You can also try this, go to settings - apps - Camera - Storage - Clear data and then restart the phone.

    After this take a screenshot of the camera wheel after sliding it up to see which options you get.
    06-19-2018 03:36 PM
  9. jim887's Avatar
    "I would suggest going to Settings, Storage, and tell us does your SD card appear under Device Storage or Portable Storage?"

    Yes, my card appears, saying "SanDisk SD card. 8.22 GB used of 117 GB"




    " Attached is a picture showing "Portable Storage" does your card appear there or in the upper section?
    "
    There is no text saying "Portable storage" Above the referenc to "SanDiskSD card" is "Internal shared storage 14.43 GB used of 53.18 GB"

    I would not have formatted the SD card as "internal storage".

    "You can only set the SD card as storage if it is Portable Storage, if it's Internal or Adopted storage you cannot select it in the camera app."

    As far as I can tell, it is portable storage, even though the words "Portable storage" do not appear on the "Storage Settings" screen.
    06-19-2018 03:51 PM
  10. acejavelin's Avatar
    "I would suggest going to Settings, Storage, and tell us does your SD card appear under Device Storage or Portable Storage?"

    Yes, my card appears, saying "SanDisk SD card. 8.22 GB used of 117 GB"




    " Attached is a picture showing "Portable Storage" does your card appear there or in the upper section?
    "
    There is no text saying "Portable storage" Above the referenc to "SanDiskSD card" is "Internal shared storage 14.43 GB used of 53.18 GB"

    I would not have formatted the SD card as "internal storage".

    "You can only set the SD card as storage if it is Portable Storage, if it's Internal or Adopted storage you cannot select it in the camera app."

    As far as I can tell, it is portable storage, even though the words "Portable storage" do not appear on the "Storage Settings" screen.
    Can you screenshot and attach to this thread or link to imgur or similar site?
    06-19-2018 03:53 PM
  11. jim887's Avatar
    "Can you screenshot and attach to this thread or link to imgur or similar site?"

    I'd like to do that, IF I knew how. The complete lack of a user manual for my Moto X Pure phone makes this difficult, however.
    06-19-2018 03:57 PM
  12. acejavelin's Avatar
    "Can you screenshot and attach to this thread or link to imgur or similar site?"

    I'd like to do that, IF I knew how. The complete lack of a user manual for my Moto X Pure phone makes this difficult, however.
    Moto is nearly pure Android, the standard key combo of Power+VolDn works. Unfortunately Moto devices like most other phones do not have very good documentation.
    06-19-2018 04:02 PM
  13. jim887's Avatar
    That makes a screenshot and places it into my phone.
    How to I post it? Currently, I am typing this into my laptop, not my phone.

    However, I don't see how taking a screenshot would help. Unless you don't believe me that the SD Card icon doesn't appear when I rotate the Camera function control wheel.
    It's quite simple: The SD Card icon DOESN'T APPEAR. Period.
    Just found the Camera App version number: 5.1.31
    06-19-2018 04:50 PM
  14. acejavelin's Avatar
    That makes a screenshot and places it into my phone.
    How to I post it? Currently, I am typing this into my laptop, not my phone.

    However, I don't see how taking a screenshot would help. Unless you don't believe me that the SD Card icon doesn't appear when I rotate the Camera function control wheel.
    It's quite simple: The SD Card icon DOESN'T APPEAR. Period.

    Also, you haven't explained how I can find the Camera app version number.
    I'm not questioning your honesty or that the icon isn't there... I am technician by trade in a very technical industry, and when something doesn't make sense I tend to absolutely verify things to either confirm or eliminate eliminate them entirely, I meant no disrespect. I was looking for a screenshot of system Settings - Storage, not the camera app settings.

    The picture could be posted directly from your phone in the web browser, or via an app such as Tapatalk, a app specifically intended for participating in forums. You could email the photo to yourself or post it via a picture hosting service. If are actively backing up your photos in Google Photo to your Google account, which I strongly recommend everyone do, it should be available to any device you own in photos.google.com or the Google Photo app.

    The camera version can be found in Settings - Apps then find Camera and select it, the version should be at the top of that page.
    matthewkuhl and Javier P like this.
    06-19-2018 05:03 PM
  15. jim887's Avatar
    After I posted the above comment, I found the reference to the Camera APP number: 5.1.31 I will further respond to the rest of what you said, in a moment.
    06-19-2018 05:09 PM
  16. jim887's Avatar
    "I was looking for a screenshot of system Settings - Storage, not the camera app settings."

    I'd like for you to see it. And I would, if I understood how to do so.

    "The picture could be posted directly from your phone in the web browser,"

    But right now, I am typing at this "Androidcentral" website. On my laptop computer. NOT my phone. Am I supposed to know how to place the screenshot so that you can read it?

    " or via an app such as Tapatalk, a app specifically intended for participating in forums."

    Now, you are REALLY confusing me!

    " You could email the photo to yourself or post it via a picture hosting service. If are actively backing up your photos in Google Photo to your Google account, which I strongly recommend everyone do, it should be available to any device you own in photos.google.com or the Google Photo app."

    Yes, as far as I know, my phone is backing up my photos to my Google account. But you refer to "any device [I] own", which I assume must include my laptop. How am I supposed to access a screenshot on my laptop computer? I will try photos.google.com on the web.
    But I have to ask: How am I supposed to learn how to do his, OTHER THAN posting my question here? VERY POOR DOCUMENTATION!!!

    "The camera version can be found in Settings - Apps then find Camera and select it, the version should be at the top of that page."

    5.1.31 is the version number.
    06-19-2018 05:18 PM
  17. Javier P's Avatar
    I completely agree with acejavelin. Of course we are not questioning your honesty, we are just trying to figure out what the problem could be. The screenshots are very helpful to see if there's something unusual in there when comparing with other devices. If there is that could be a clue to solve the problem, if not then we'll move on to different possibilities.

    About the version. My X Play is running the 5.1.32 version, but that shouldn't be a problem. Just in case confirm that there is not an update for the camera app pending on the Play Store. You can see this from that same screen (settings - apps - camera - app details).

    We are trying to cover the most usual causes for this kind of problem:

    - Custom ROM. Unlikely according to your answers.

    - SD card defined as internal/adoptable storage (screenshot would be very helpful to rule this completely out).

    - Outdated app (see above).

    - Something stuck in the camera app and/or the phone system (clear data for the camera app and power off & back on).

    - Failing SD card. See if it works properly from different apps.
    06-19-2018 05:30 PM
  18. Javier P's Avatar
    About the screenshots. As acejavelin said, there are different ways to send them from your phone to the computer (email, cloud storage ...). See this guide about how to posts screenshots on the forums.

    https://forums.androidcentral.com/sh...d.php?t=737130
    acejavelin likes this.
    06-19-2018 05:36 PM
  19. jim887's Avatar
    Ever since I've been trying to do what you people ask, my computer has been NOT WORKING RIGHT!

    "About the version. My X Play is running the 5.1.32 version, but that shouldn't be a problem. Just in case confirm that there is not an update for the camera app pending on the Play Store. You can see this from that same screen (settings - apps - camera - app details)."

    I do not see any indication which tells me from the "app details" screen that there is an update. But I will try that anyway.

    Well, I "opened" it, but I saw no indication that there was a new version available. "Auto-update" was enabled.

    "We are trying to cover the most usual causes for this kind of problem:"

    "- Custom ROM. Unlikely according to your answers."

    If it is really a "ROM" (read only memory), it couldn't be changed anyway. Right?

    "- SD card defined as internal/adoptable storage (screenshot would be very helpful to rule this completely out)."

    I tried accessing photos.google.com on my laptop, and it showed no option to see screenshots.

    "- Outdated app (see above)."

    Don't see how. 5.1.31

    "- Something stuck in the camera app and/or the phone system (clear data for the camera app"

    How do I "clear data for camera app"?

    "and power off & back on)."

    Do you mean, reboot the phone?

    "- Failing SD card. See if it's work properly from different apps."

    I don't know how to do that. Is there some sort of program to test the function of the SD card?
    06-19-2018 06:04 PM
  20. Javier P's Avatar
    I tried accessing photos.google.com on my laptop, and it showed no option to see screenshots.
    That's probably because your screenshot folder is not being synced in Google photos. Try this, open Google photos in your phone - open the side menu (hamburger icon to left) - settings - backup & sync - backup device folders - enable 'screenshots'.

    You can also sync only one file (screenshot) after you long press it or share it via email, as acejavelin said.

    How do I "clear data for camera app"?
    Settings - apps - Camera - Storage - Clear data.

    Do you mean, reboot the phone?
    Yes.

    don't know how to do that. Is there some sort of program to test the function of the SD card?
    Open any media file that is saved on the card.
    06-19-2018 06:20 PM
  21. jim887's Avatar
    "" Originally Posted by jim887
    I tried accessing photos.google.com on my laptop, and it showed no option to see screenshots.""

    "That's probably because your screenshot folder is not being synced in Google photos. Try this, open Google photos in your phone - open the side menu (hamburger icon to left)"

    I have ABSOLUTELY NO IDEA what a "hamburger icon" is.
    If you want people to understand you, you need to EXPLAIN THINGS.

    - settings - backup & sync - backup device folders - enable 'screenshots'.

    You can also sync only one file (screenshot) after you long press it or share it via email, as acejavelin said.

    Originally Posted by jim887
    How do I "clear data for camera app"?
    Settings - apps - Camera - Storage - Clear data.

    It says, "All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc.

    What are the implications of this? How would I know? Where is this explained?

    Originally Posted by jim887
    Do you mean, reboot the phone?
    Yes.

    Originally Posted by jim887
    ""don't know how to do that. Is there some sort of program to test the function of the SD card?"
    "Open any media file that is saved on the card."

    How do I do that?
    06-19-2018 06:40 PM
  22. Javier P's Avatar
    Hamburger icon. This is an standard symbol to access different menus in pages and apps. Three small horizontal lines usually placed top left of the screen. You can also open the side menu swiping in from the left edge.

    Again, you can share just one file (the easiest way being via email). Select one picture in Google photos - tap the share icon (three dots connected) - select email and follow instructions.

    Clearing data message. This is an standard warning, but don't worry, you won't lose any personal information. I (we) would never recommend you any action that could remove your personal data without an explicit warning. Clearing data for the camera app will only delete any minor change in the camera settings. Nothing very important.

    Media files on SD card. It seems you have more than 8gbs used in the card so I assumed you have already saved some files in there. What are they?
    acejavelin likes this.
    06-19-2018 07:10 PM
  23. acejavelin's Avatar
    I understand your frustration with using a new device, especially if you are not used to Android... Unfortunately, other than basic phone use like making/receiving calls, text messaging, managing contacts, etc. There isn't much documentation to Android, it is largely trial by fire so to speak. We try to help out wherever we can and get new users along because once you become familiar with the basic concepts, it gets much easier and people tend to really enjoy the experience.

    I have a sneaking suspicion that this goes back to how the card was setup and how unclear many of the prompts are in Android to new users. For clarification since attaching a screenshot is a bit difficult in your situation, here is a picture of External (Portable) storage vs Internal (Adopted) storage, the one on the left is External/Portable and the one on the right is Internal/Adopted. If you go to Settings - Storage and look at the screen, is it more like the one on the left or the right? Don't worry about the color, that in itself is not relevant in this case. Note that the one on the left distinctly has the SD card under the heading "Portable Storage", is that where your card appears or is like the one on the right under Device Storage?

    Another telltale sign is the total under Device Storage, where it shows "Total used of xx.xxGB" if that total is 32GB and you have a 32GB phone then your storage is likely not adopted, if your phone is a 32GB phone and the total is ~48GB then a 16GB card has been adopted (as is shown in the example), if it's ~64GB then a 32GB card has been adopted, etc.

    Also, if your card is Portable Storage, it will have an unmount icon (the up arrow, or triangle with a line underneath it) to the right of the card name, if it is not there, it cannot unmounted and is likely Adopted Internal Storage.

    On a Moto X Pure, how do I store pictures in the SD card?-adopted_vs_portable-storage.jpg
    Javier P likes this.
    06-19-2018 07:43 PM

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