02-06-2014 08:21 AM
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  1. Kaymak's Avatar
    Kaymak
    So I'm new to the forum and new to android in general. I've recently updated my phone system to the latest one (I think it's the 4.4.2 kit kat?). I've been having issues with the active notifications such that the screen freezes when I receive messages or sometimes it freezes just when the time is 'breathing'. I can't access my phone screen unless I use the power button and the lock screen pops up. I read a few other forums but no one seems to be having a similar issue, does anyone have a solution or suggestion as to what I can do about this? (it's super annoying!)
    02-05-2014 05:34 PM
  2. Ry's Avatar
    Ry
    Moderator Captain
    Originally Posted by Kaymak
    So I'm new to the forum and new to android in general. I've recently updated my phone system to the latest one (I think it's the 4.4.2 kit kat?). I've been having issues with the active notifications such that the screen freezes when I receive messages or sometimes it freezes just when the time is 'breathing'. I can't access my phone screen unless I use the power button and the lock screen pops up. I read a few other forums but no one seems to be having a similar issue, does anyone have a solution or suggestion as to what I can do about this? (it's super annoying!)
    What carrier/model Moto X do you have?
    02-05-2014 05:53 PM
  3. Kaymak's Avatar
    Kaymak
    It's moto xt1058. And I'm from Canada so my carrier is Rogers.

    Posted via Android Central App
    02-05-2014 06:18 PM
  4. Kaymak's Avatar
    Kaymak
    Originally Posted by Ry
    What carrier/model Moto X do you have?
    Oh and I forgot to mention that prior to the update, I never had this issue with the original operating system I had when I got this phone in Nov. 2013.

    Posted via Android Central App
    02-05-2014 06:22 PM
  5. Ry's Avatar
    Ry
    Moderator Captain
    Originally Posted by Kaymak
    Oh and I forgot to mention that prior to the update, I never had this issue with the original operating system I had when I got this phone in Nov. 2013.

    Posted via Android Central App
    I would try to clear cache and data for the Active Display app, then reboot the phone.

    If still having issues, uninstall all updates for the Active Display app, reboot the phone, then get the latest version from the Play Store and try again.
    02-05-2014 06:55 PM
  7. Saneless's Avatar
    Saneless
    Check the play store. A more recent version was released for assist that should fix it
    02-05-2014 09:26 PM
  8. Kaymak's Avatar
    Kaymak
    Originally Posted by Ry
    I would try to clear cache and data for the Active Display app, then reboot the phone.

    If still having issues, uninstall all updates for the Active Display app, reboot the phone, then get the latest version from the Play Store and try again.
    The first option has been successful so far. If the problem persists I'll try out the second one, thanks!!

    Posted via Android Central App
    Ry likes this.
    02-06-2014 08:21 AM
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