10-21-2014 10:57 PM
58 123
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  1. BruceWeber's Avatar
    I ordered my Moto X 2nd gen on 9/30 and have a 10/23 delivery date. Here's my configuration:

    Verizon
    32GB
    Black Leather
    Black front
    Orange trim

    If you have, post your order date, actual delivery date, and configuration please. Be sure to list your carrier.

    Thanks!
    10-11-2014 03:27 PM
  2. Haunted_Toaster's Avatar
    Ordered mine the 27th, had a due date of 10/22. Received on 10/1....no notifications it shipped until 5 days after I got it.

    Verizon
    32 GB
    Ebony back
    Black front
    Orange trim
    10-11-2014 04:38 PM
  3. Rick Jacobs's Avatar
    Ordered on September 30th...scheduled delivery date October 23rd. Got an email stating it was being assembled just 4 hours after I placed the order. Drives me up the wall to see others who ordered after but have already received, while I'm waiting.

    Chalk back
    Black front
    Orange trim
    32 gig
    Verizon
    10-11-2014 04:51 PM
  4. Clocks's Avatar
    I have a verizon 32gb black front bamboo back dark trim with a 10/23 date and no shipping yet
    10-11-2014 05:05 PM
  5. Cliff Wentwort's Avatar
    Order mine on Oct 1st havent got an email yet it was suppose to be here Oct 9th.32gb Black front red back olive trim pure edtion I to am upset about others getting it and not me.. Talked to Motorola they said delayed for 3 weeks.. That a month of waiting. -_-
    10-11-2014 05:17 PM
  6. dunamis's Avatar
    Ordered on Sept 29th with ETA Oct 23.

    Verizon 32GB
    Leather Cognac
    Silver trims..

    NO ETA email...starting to get little frustrated. I can't even do the FEDEX Delivery Manager cause I have shipped to a business address...
    10-11-2014 06:11 PM
  7. Clocks's Avatar
    Ordered on Sept 29th with ETA Oct 23.

    Verizon 32GB
    Leather Cognac
    Silver trims..

    NO ETA email...starting to get little frustrated. I can't even do the FEDEX Delivery Manager cause I have shipped to a business address...
    You wont get an ETA email. Your eta is 10/23.
    10-11-2014 06:13 PM
  8. Green_Laser's Avatar
    I have a verizon 32gb black front bamboo back dark trim with a 10/23 date and no shipping yet
    same combo as you, ordered 9/27

    I didn't get mine
    wife got her 32gb
    (ordered at same time, same order, same order number)

    WednesdayThursdayFriday right?


    To add to that, got email today that my order being delayed further


    Excuse me for the quick rant, but maybe around half the mobile people are iphoners, other half androiders which are divided among many different manufacturers (not forgetting windows and BB folk, just a very rough est.) - though by the looks of how this is unfolding, makes it look like motorola has very little shelf space for 32gb memory :-(
    10-11-2014 07:23 PM
  9. grn4frk's Avatar
    Ordered 9/30
    32g Verizon
    Black leather
    Olive green accents

    Eta is 10/23..said they were building my phone the same night I ordered it. I'm not complaining too much since it told me the eta was 23rd when I ordered it but I'm still hoping it comes sooner! 🙏🙏

    Posted via the Android Central App - Moto X (1st Gen.)
    10-12-2014 04:03 AM
  10. Cliff Wentwort's Avatar
    I order the day after you and mine was the 9th and still no phone.. It might be end of the month or first week in Nov we get our phones.. The guy at Motorola told me 3 more weeks till I even get my phone :/
    10-12-2014 07:15 AM
  11. JRuppenthal's Avatar
    Ordered 9/18. 32GB Pure Edition, black leather back, silver trim. My original delivery date was 10/13. That isn't happening according to FedEx. Delivery was moved to the 17th, but when I checked on Friday, I was told two different things by two different reps: one said it had moved to the 20th, possibly later, the other told me I'd have it no later than tomorrow, the 13th. Said it was built and waiting to be picked up by FedEx...which is what I had been told 10 days ago. The truth is they don't know a damn thing. Meanwhile, I know of 5 people at least who ordered after me and received identical configurations within days. The phone can't be cancelled, and since I used Motorola financing, neither can the charge. I did receive a statement from them saying the first payment is due...and I have nothing to show for it.

    Someone suggested taking this to Twitter, which I have done. We'll see if that produces any results. All I want is someone to tell the truth about this situation and explain the delays and discrepancies in this order/delivery process. Take to Twitter and let them know! #motorola #motorolasupport #wheresmymotox


    Sent from my iPad using Tapatalk
    Cliff Wentwort likes this.
    10-12-2014 07:18 AM
  12. Clocks's Avatar
    While it is called 'motorola credit' it's not actually a bank owned by motorola. You can still file a dispute against any of those charges through the Comenity bank customer service.

    Although you may not have any luck. Clearly the charge is authorized, your ETA hasn't arrived yet, and I believe it is legal to charge someone at the time of order (as opposed to time of shipping) for something that is custom made.

    Here's the process though. It's pretty straightforward.

    http://www.consumer.ftc.gov/articles...-heres-what-do
    JRuppenthal likes this.
    10-12-2014 07:58 AM
  13. Stang68's Avatar
    Still haven't received mine:

    32gb Verizon
    Walnut back
    Black front
    Orange trim Ordered Sept. 29th
    Est delivery October 23rd

    I got the "Assembling it" email a few hours later. Reps have no idea what's going on.
    10-12-2014 09:11 AM
  14. Rick Jacobs's Avatar
    I think the fact that they are charging our CC upon ordering and not shipping is why they are not allowing changes to the order. I did not think they were allowed to charge the card until it ships.
    10-12-2014 09:58 AM
  15. davidnc's Avatar
    I was told last week mine was suppose to ship on Oct.21,2014
    I called when my Credit Card had been charged.
    At that time I was told it was already built
    That I should have it Oct. 23,2014
    I ordered it late on Oct. 1,2014
    32GB
    Navy Blue Leather back
    Black front
    Royal Blue Accents
    Hopefully I get it on Oct 23.
    10-13-2014 07:23 AM
  16. davidnc's Avatar
    I did not think they were allowed to charge the card until it ships.
    The credit card company actually doesn't know if its been shipped or not though.I don't think they get informed on that
    10-13-2014 07:31 AM
  17. sculchy1's Avatar
    I was told last week mine was suppose to ship on Oct.21,2014
    I called when my Credit Card had been charged.
    At that time I was told it was already built
    That I should have it Oct. 23,2014
    I ordered it late on Oct. 1,2014
    32GB
    Navy Blue Leather back
    Black front
    Royal Blue Accents
    Hopefully I get it on Oct 23.
    I have the same build as you with the addition of engraving. Ordered at approximately 1:00 PM on 9/26 and an estimated delivery date of 10/27. Mine is a Verizon model and I had to go to the store to get a PIN in order to upgrade a line on a business account.
    10-13-2014 08:15 AM
  18. geecka's Avatar
    I think the fact that they are charging our CC upon ordering and not shipping is why they are not allowing changes to the order. I did not think they were allowed to charge the card until it ships.
    Everyone keeps saying this, but everything I've ever ordered "custom" has been paid for upfront. Etsy charges immediately and ships whenever the custom goods are made. Custom jewelry from $ to $$$$ is always charged immediately and may ship days/weeks later.

    Large department stores (Target/Macy's/Sears) don't charge until shipping, but I don't think it's "law", I think it's just because they don't want to deal with the backlash when (not if, when) they drop the occasional ball and it's probably tied to inventory control as well.

    Sure, the argument could be made that Motorola is big enough they shouldn't be charging until they ship - but my guess is that it's related to the customization options.

    (My 10/1 Ebony/White/Blue 32GB AT&T arrived 10/7 even though ETA was 10/23.)
    10-13-2014 10:00 AM
  19. Cliff Wentwort's Avatar
    Geecka I order mine the same day as you and it was suppose to be here last thursday.. And still not here. I'm pissed
    10-13-2014 10:25 AM
  20. geecka's Avatar
    Any updates on your Motorola account? I'd be annoyed if mine had been late.
    10-13-2014 11:24 AM
  21. Cliff Wentwort's Avatar
    I had to use as guest when I order. And only email I got from them is the order number.. And I am annoyed. I don't know why others get it that order after me it don't make no sense
    10-13-2014 12:21 PM
  22. anthony2558's Avatar
    This all sounds like the same story as the OG Moto X building/shipping debacle.
    10-13-2014 07:45 PM
  23. scottfish's Avatar
    Ordered 9/28

    Chalk back
    Black front
    Chrome accents
    32gb Verizon

    Had a 10/23 delivery date. Apparently, still on track for that eta.

    Nothing to complain about aside from the fact that I shied away from a white front due to "delays" yet other folks ignored that delay message and got white front phones before me.

    The system said 10/23 on day one. I will wait. I have so little delayed gratification these days that it is almost refreshing.
    10-14-2014 05:48 AM
  24. chr1sny's Avatar
    Ordered on Friday 10/10 a 32GB Pure Edition, black front, black back with blue trim. Expected delivery date was 10/23. Just received shipping email from Motorola today (10/15) that I should expect to receive it on Thursday (10/16). If I do receive it tomorrow, that's a pretty decent turnaround (under a week). Good luck to everyone!
    10-15-2014 09:48 AM
  25. Lincoln's Avatar
    The email was directly from Motorola? That'd be great, I ordered mine same day but I was also on the phone with a rep at the time and she told me she thought it'd be this Friday.

    Shame that FedEx delivery manager has such crappy requirements for signing up. I've received packages from them but they still won't verify my address to track any rogue packages that Motorola doesn't send the shipping email for
    10-15-2014 10:32 AM
58 123

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