I am finally ready to order my Moto x 2nd gen, I have a contract on ATT. when I log into my account. ATT says that I am eligible for a upgrade. So I made my phone on motomaker> selected ATT as the carrier>chose >upgrade an existing line or contract> Got to the part where it checks for your ATT account and it will not let me pass because it says "upgrade not eligible for account" or something like that. I'm sort of at a lost. Do I need to contact Motorola or ATT? They are saying two different things. I honestly never thought of this stopping me from getting the phone :[