02-24-2016 02:05 PM
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  1. TanLove's Avatar
    TanLove
    Hello,
    I've had my Moto X Pure for 1 months now, and lately when I'm talking on the phone and the phone is to my ear, there's a lot of crackling and popping noise. Even when I the volume is at the lowest it still happen. I have played around with the volume and nothing seems to work. I now have to take my calls using the speaker, which I don't want to do especially when I'm having private conversations. It's becoming annoying

    Can you offer some help? Is there anything I can do? Or should I return this phone?

    Thank you!

    -Tan-
    02-17-2016 04:08 PM
  2. radgatt's Avatar
    radgatt
    Have you tried to wipe the cache from recovery?
    02-17-2016 04:13 PM
  3. Toltepeceno Delsur's Avatar
    Toltepeceno Delsur
    If wiping the cache does not do it I would return it because mine is very clear and the wife when I first got it mentioned how much better it sounded on her end compared to the iphone I had.


    Originally Posted by TanLove
    Hello,
    I've had my Moto X Pure for 1 months now, and lately when I'm talking on the phone and the phone is to my ear, there's a lot of crackling and popping noise. Even when I the volume is at the lowest it still happen. I have played around with the volume and nothing seems to work. I now have to take my calls using the speaker, which I don't want to do especially when I'm having private conversations. It's becoming annoying

    Can you offer some help? Is there anything I can do? Or should I return this phone?

    Thank you!

    -Tan-
    02-17-2016 04:20 PM
  4. SASenfield's Avatar
    SASenfield
    Go into your network settings and disable Enhanced 4G LTE (aka VoLTE).

    Posted via the Android Central App
    02-17-2016 04:22 PM
  5. tk42one's Avatar
    tk42one
    I have this same problem, which only cropped up when I received the Marshmallow update. About 1/3 of calls are garbled, popping garbage.

    I'll try disabling VoLTE and see if that works.
    02-17-2016 04:52 PM
  7. TanLove's Avatar
    TanLove
    Thanks everyone! I will try these suggestion and report back and let you know if it's fix.
    02-17-2016 05:32 PM
  8. TanLove's Avatar
    TanLove
    How would I wipe the cache from recovery? I have no idea how to do that...LOL!
    02-17-2016 05:34 PM
  9. TanLove's Avatar
    TanLove
    Originally Posted by radgatt
    Have you tried to wipe the cache from recovery?
    Figured out how to wipe it.. will test it out.
    Thanks for the tip!
    02-17-2016 05:35 PM
  10. radgatt's Avatar
    radgatt
    Originally Posted by TanLove
    Figured out how to wipe it.. will test it out.
    Thanks for the tip!
    Let us know how it turns out.
    02-18-2016 08:24 AM
  11. tk42one's Avatar
    tk42one
    Just an update: Turning off VoLTE seems to have worked. All of my calls have been crystal clear since. Thanks for the tip!
    02-24-2016 02:05 PM
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