1. brianchris's Avatar
    On October 30th, I purchased a brand new Verizon Moto Z Force Droid smartphone. The first thing I did after I charged it and powered it on was check for system/Android updates. It found one, which seemed to install correctly. After that, I checked for updates again, and it found a second update. That update failed to install on the first attempt. On the second attempt (to install the second system update), it succeeded. Ever since then though, I have a some sort of "bootloader" error, every time I power on the smartphone, that says: "your device has failed verification and may not work properly." Further, I can not use the "Android Pay" app on the device, because it says my device "can not be verified" (or something to that effect).

    Also, I am not the only person having this exact problem with the Moto Z Force Droid smartphone: https://forums.lenovo.com/t5/Moto-Z-...k/td-p/3438410

    Please help me fix this (seemingly) significant problem. Thank you in advance!
    11-04-2016 10:12 PM
  2. robinhelenehebert's Avatar
    From what I can tell it's a Marshmallow thing that is not specific to this phone. One plus 3 folks had it too....can you factory reset?
    11-04-2016 10:44 PM

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