1. 69Eliminator's Avatar
    Hi All!

    I picked up my Droid Z Force over the weekend (BF special). Today I made a couple phone calls using my BT headset (for the first time) and the people I called said they could barely hear me. On one call, the other person couldn't hear me at all after a few minutes. I then took off my headset and used the handset itself and people said I sounded way better. The headset I have is a Plantronics Voyager 5200 and that headset worked great with my old phone, a LG G3 so I wouldn't think it was an issue with the headset itself. I also have the phone paired to my "hands free bluetooth" in my Honda Accord so I gave that a try and people still commented they couldn't hear me very well. Granted that isn't a large sample but the common theme I was seeing was people having a hard time hearing me if I was using a BT headphone/speaker. I am running 7.0 as well since I upgraded Android right after I got the phone however I wanted to see if anyone else has experienced anything like this?

    TIA
    11-29-2016 12:24 AM
  2. Photo_Drew's Avatar
    Might have something to do with advanced calling. It causes some issues with people being able to hear you.
    11-29-2016 03:32 PM
  3. ASD Dad's Avatar
    I use my Force in my Nissan all the time for phone calls and it works fine. Calls are never as clear as using it as a handset but that is normal with most car BT systems. They never complain they cant hear me or understand me though.

    I havent made any calls with my BT headset, I use it strictly for music and havent needed to make a call or received one!
    11-29-2016 04:32 PM
  4. PowrDroid's Avatar
    What is the volume control setting on your Z Force? On my Droid Turbo if I don't have the volume turned up at least 2/3's of the way up, I get complaints that I'm hard to hear.

    Have you tried calling your phone, letting it roll over to voice mail and leaving a message, then checking for sound quality?
    11-29-2016 08:41 PM
  5. 69Eliminator's Avatar
    Thanks for the tips and ideas! I did try disabling the advanced calling but that didn't make a difference. I did turn up all the volumes (media, alarm, ring) plus I did a "network reset" based on something I found online. It's too early to tell, but the one test call I made tonight worked fine. I will need to make some more calls to be sure if it is fixed or not. Thanks again for the suggestions!
    11-30-2016 12:43 AM
  6. 69Eliminator's Avatar
    Just a quick update

    So far, so good. My Plantronics BT headset is working well now. I'm not sure which step fixed it, but I had turned all the volumes up and did a "network reset" which reset both wifi and bluetooth.
    11-30-2016 09:08 PM
  7. PowrDroid's Avatar
    Just a quick update

    So far, so good. My Plantronics BT headset is working well now. I'm not sure which step fixed it, but I had turned all the volumes up and did a "network reset" which reset both wifi and bluetooth.
    Good to hear. Enjoy.
    11-30-2016 11:27 PM
  8. 69Eliminator's Avatar
    The problem came back so I took the phone back to Verizon and they exchanged it with a new one. I haven't had a chance yet to test the bluetooth on a phone call yet, but hopefully swapping the phone will fix the issue I was experiencing.
    12-07-2016 10:06 AM

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