1. Jimmy_W's Avatar
    I enabled the fingerprint feature to unlock my phone. I realize that I'll still be asked for my PIN on power-up or if it's been 72 hours since unlock. However, it seems that I'm asked for my pin much more often, like after the "device admin locked device," or after the phone's been in my pocket for a while. Is this normal? Thanks.
    12-01-2016 05:53 PM
  2. ydh2323's Avatar
    i have finger unlock set up on my moto z force and dont see that happening , what phone do you have?
    12-01-2016 06:08 PM
  3. YAYTech's Avatar
    There seem to be situations where mine will ask me for my pattern login "to enable fingerprint login". I'm assuming there's something about the situation (connected network or something) that is triggering a higher security level and thus asking for the pattern/PIN.
    12-01-2016 06:35 PM
  4. Jimmy_W's Avatar
    i have finger unlock set up on my moto z force and dont see that happening , what phone do you have?
    Thanks. I have a Verizon Moto Z Force. The issue arises after I lock the phone with an app named Lock Screen Widget, by LoveKara. It locks the screen administratively.
    12-02-2016 01:46 PM
  5. Littlejoe919's Avatar
    I have found that if I touch the lock screen on anything other then a notification, it will pull up the # lock screen. I still just use the finger button and it opens fine.
    benjamminh likes this.
    12-02-2016 04:58 PM
  6. Littlejoe919's Avatar
    I've also noticed I can use any finger to lock the phone. I think the reader just needs to be touched to lock it.
    12-05-2016 06:38 PM

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