1. Mattsg430's Avatar
    Anyone else hear a slight to moderate amount of static noise when on a phone call? Adjusting the volume has no effect on it.

    My settings are for advanced calling and I have enhanced privacy mode unchecked in the phone settings.
    12-08-2016 11:33 AM
  2. B. Diddy's Avatar
    Is it only on the earpiece? Do you hear it on speakerphone or headphones?
    12-08-2016 12:29 PM
  3. Mattsg430's Avatar
    The static noise can be heard while on speaker phone but it is the same decibel level as regular phone (have to put ear up to earpiece to hear it, the static noise doesn't increase when on speaker phone). Will try headphones later.

    I also made phone calls while in safe mode hoping it might be app related, but same issue. So I guess it's probably a hardware issue.
    12-08-2016 01:14 PM
  4. Rukbat's Avatar
    It probably is, which means an expensive trip to a repair shop, or getting used to it. (Unless it's just a loose connection, it's probably a bad motherboard.)
    12-08-2016 01:31 PM
  5. Mattsg430's Avatar
    12-08-2016 01:48 PM
  6. doogald's Avatar
    It probably is, which means an expensive trip to a repair shop, or getting used to it. )
    ... or get a warranty replacement... there is a one year warranty, so this is well within the warranty period.

    I'd also try turning off enhanced calling, just to see if it has something to do with that. My guess as well is that this is a hardware issue, but it won't hurt to check if VoLTE is the issue. (Though you'd think if this were the case that people you were calling would also complain about static while you were speaking.)
    12-08-2016 02:05 PM
  7. Mattsg430's Avatar
    Oddly enough it isn't doing it anymore. As a side note I just got this phone 2 days ago. Maybe the glue is still drying. Ha
    12-08-2016 02:14 PM
  8. wonderbread's Avatar
    Glad your issue resolved itself.

    I'd buy this phone again in a heartbeat but the earpiece on mine is by far its weak point. Very low volume and when I turn on audio assistance (to upp volume) the speaker constantly clips, sometimes to the point of being unintelligible depending on the frequency of the voice. I revert now to mostly using the speakerphone, which has good speaker and mic quality.
    12-08-2016 03:24 PM
  9. Mattsg430's Avatar
    I've heard others mention the volume being an issue but it seems better than my DT2, which I thought was fine. But I agree it's not as loud or reliable as other brands. Seems like so many companies forgot that at the end of the day, they're making a "phone"
    12-08-2016 03:39 PM
  10. Mattsg430's Avatar
    What is audio assistance?
    12-08-2016 03:42 PM
  11. joe_fresh's Avatar
    Its on my phone as well. Started after the last update...
    12-09-2016 06:43 AM
  12. Mattsg430's Avatar
    Hmm. Maybe it's software related after all. I hope so. I also hope it doesn't start again.
    12-09-2016 12:05 PM
  13. Mattsg430's Avatar
    Actually found a setting in the play music app called equalizer in the settings. If you enable Vocalizer or turn it off, it helps. Worth a try.
    B. Diddy likes this.
    12-09-2016 12:20 PM
  14. B. Diddy's Avatar
    Good idea! Ramping up the higher frequencies with an equalizer can increase static sound in the background.
    12-09-2016 01:41 PM
  15. Mattsg430's Avatar
    Yep. Sure is a buried setting. I remember it used to be in the main settings, but now it's in Google play music app. Kinda weird. Oh well, found it, and it helps for sure.
    B. Diddy likes this.
    12-10-2016 03:31 AM
  16. babracmmm's Avatar
    Did you turn Vocalizer on or off? I'm having a hard time hearing a phone conversation and I have the volume all the way up.
    01-31-2017 08:25 AM
  17. Mattsg430's Avatar
    Either. If I have audio effects enabled, I only use the Vocalizer option.

    All other options increase static noise (extreme bass, bass punch, etc), at least on my phone. I had to experiment with it a little bit.
    01-31-2017 08:34 AM
  18. joe_fresh's Avatar
    Good catch matt, it only happens when I call landlines or people with older phones. Will have to work with it during the week since it is only a work phone.
    02-05-2017 08:48 AM

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