1. Gebo's Avatar
    I have 2 Z's and one of them has started to rattle loudly when I shake it to turn on the flashlight. I'm a little concerned as it sounds like something is loose. Any ideas for a fix or is this a "replacement" issue?
    12-15-2016 10:10 PM
  2. plumcrazy's Avatar
    id assume its the camera
    12-16-2016 05:54 AM
  3. Ry's Avatar
    I have 2 Z's and one of them has started to rattle loudly when I shake it to turn on the flashlight. I'm a little concerned as it sounds like something is loose. Any ideas for a fix or is this a "replacement" issue?
    Sounds like it's internal. You may want to have it replaced.
    12-16-2016 02:35 PM
  4. Gebo's Avatar
    Verizon was very good. Replacement shipped out for 2 day delivery.
    Ry likes this.
    12-17-2016 09:28 AM
  5. Mattsg430's Avatar
    It's the OIS that causes a rattle. It's normal.
    01-03-2017 01:18 PM
  6. YAYTech's Avatar
    It's the OIS that causes a rattle. It's normal.
    Mine makes a super quiet *tick* sound when I shake it, which I can believe might be what you're referring to. The OP had 2 Z's, and one rattled noticeably more than the other. I doubt that was normal.
    01-09-2017 04:02 PM
  7. Mattsg430's Avatar
    Mine makes a super quiet *tick* sound when I shake it, which I can believe might be what you're referring to. The OP had 2 Z's, and one rattled noticeably more than the other. I doubt that was normal.
    It's fine
    01-09-2017 05:42 PM
  8. YAYTech's Avatar
    It's fine
    He already said Verizon replaced it. I'm betting it wasn't "fine" if it was rattling "loudly" and Verizon was that quick to replace it.
    01-09-2017 07:12 PM
  9. Shugacookie's Avatar
    I exchanged my Z Force due to low notification volume issue (as well as a white spec under the display screen) and my new Z Force replacement has the same low notification problem as did the Z, Z Force and Z Play display phones I tested. My replacement is also rattling when chopping to activate the flashlight. Sounded like it was coming from the top of the phone so I took out the sim card tray and tested it. The rattle was noticeably louder. Looks like this one is getting returned too. So disappointed. I've had Motorola phones for years, dating back to the old flip phones, and never had a problem with any of them. Wish the battery on my Moto X 2nd gen wasn't spent, I'd reactivate it today.
    01-13-2017 10:30 AM
  10. mobrules's Avatar
    I exchanged my Z Force due to low notification volume issue (as well as a white spec under the display screen) and my new Z Force replacement has the same low notification problem as did the Z, Z Force and Z Play display phones I tested. My replacement is also rattling when chopping to activate the flashlight. Sounded like it was coming from the top of the phone so I took out the sim card tray and tested it. The rattle was noticeably louder. Looks like this one is getting returned too. So disappointed. I've had Motorola phones for years, dating back to the old flip phones, and never had a problem with any of them. Wish the battery on my Moto X 2nd gen wasn't spent, I'd reactivate it today.
    Have you looked on YouTube to see if there's an easy way to replace the battery?

    I am by no way an expert but I have replaced several iPhone batteries, a RAZR Maxx HD battery, and a Turbo battery will be delivered today. I bought a cheap kit off Amazon and watched a few videos. It's easier than you might think.

    Edit: phonepartsusa.com has a kit with tools and battery for 15.99.
    There are several YouTube videos showing step by step instructions to replace a battery.
    01-13-2017 01:16 PM
  11. YAYTech's Avatar
    I exchanged my Z Force due to low notification volume issue (as well as a white spec under the display screen) and my new Z Force replacement has the same low notification problem as did the Z, Z Force and Z Play display phones I tested. My replacement is also rattling when chopping to activate the flashlight. Sounded like it was coming from the top of the phone so I took out the sim card tray and tested it. The rattle was noticeably louder. Looks like this one is getting returned too. So disappointed. I've had Motorola phones for years, dating back to the old flip phones, and never had a problem with any of them. Wish the battery on my Moto X 2nd gen wasn't spent, I'd reactivate it today.
    Sounds like your first one was probably fine, just suffered from the same low notification volume that most Z owners have had, and was apparently addressed in a recent update. I know my notification sound levels were ok, and are now quite loud.

    The rattle might be worth exchanging over though.
    01-13-2017 07:11 PM
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