12-11-2017 01:30 PM
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  1. garak0410's Avatar
    I have the same exact condition. I got my phone in February this year and found it to be great. Prior to this phone I had a Motorola Turbo. Which was also great. Now I am having problems with the camera, first it was random errors, but now it quit altogether. I hope we can get a solution to this without having to change it. Are there any news on this? I did try safe mode and it also craps out. I haven't loaded any new apps, so that's not it.
    I, sadly, moved back to my Pixel XL. I don't know if it is the camera app or the hardware or a combo of it. But the Camera app hasn't been updated in close to a year and the Z Force 2 should be coming out soon.
    06-07-2017 06:29 PM
  2. kbz1960's Avatar
    You never tried a different camera app?
    06-07-2017 07:08 PM
  3. ASD Dad's Avatar
    Mine just started having camera issues lately. Loved this phone until now and this is really bugging me. No new apps installed or anything that I can think of, the camera app is just super sloooow lately with crazy long shutter lag even in full sun. I am also getting the random app crash telling me to start the camera app again. I was at a ballgame today, full sun, trying to take a photo of my kids favorite player and I would get shutter lag like it was pitch black out! Some felt like seconds. Tried pre-focusing and locking that didnt speed it up. I did not try pro mode, I just wanted to get a shot off... I did turn HDR off vs. Auto with no help. Even taking a photo of him completely stationary with the team mascot in full sun was also a long lag. That was just annoying, taking a photo of his favorite player was maddening!
    06-11-2017 07:55 PM
  4. garak0410's Avatar
    Mine just started having camera issues lately. Loved this phone until now and this is really bugging me. No new apps installed or anything that I can think of, the camera app is just super sloooow lately with crazy long shutter lag even in full sun. I am also getting the random app crash telling me to start the camera app again. I was at a ballgame today, full sun, trying to take a photo of my kids favorite player and I would get shutter lag like it was pitch black out! Some felt like seconds. Tried pre-focusing and locking that didnt speed it up. I did not try pro mode, I just wanted to get a shot off... I did turn HDR off vs. Auto with no help. Even taking a photo of him completely stationary with the team mascot in full sun was also a long lag. That was just annoying, taking a photo of his favorite player was maddening!
    I'm thinking at this point, the Moto Camera app needs an update. It has been almost a year since the last update. With the success of the Moto G5+ and the Z2's about to appear, it is past time to upgrade the app and perhaps fix these quirls.

    I've had to leave my Moto Z and go with the Pixel XL for now. I do miss the mods and better battery life but I need the camera to be reliable.
    kbz1960 and ASD Dad like this.
    06-14-2017 10:17 AM
  5. Justsomeonerandom's Avatar
    I have the same exact condition. I got my phone in February this year and found it to be great. Prior to this phone I had a Motorola Turbo. Which was also great. Now I am having problems with the camera, first it was random errors, but now it quit altogether. I hope we can get a solution to this without having to change it. Are there any news on this? I did try safe mode and it also craps out. I haven't loaded any new apps, so that's not it.
    12-05-2017 10:12 PM
  6. Justsomeonerandom's Avatar
    I have been having the same issue for a couple of months. I use an SD card, and it has happened on a couple of them, so not the card. Haven't tried anything else (besides the new cards) because I'm not remotely tech savvy. My daughter is getting married at the end of the month, and I was looking into what the problem may be. This all didn't sound hopeful I'm afraid.
    12-05-2017 10:16 PM
  7. debbie12101's Avatar
    I have the same problem with my camera since it came out if the box said camera failed. However worked on my husbands phone. Did factory reset still same problem. Did it under s different Google name it worked, however I didn't use that since all my info is under a name I've had for years. Verizon helped me do updates and did some folder cleaning it worked til the next day. I think it stopped due to apps I had put back in. Guess I'll try to stop camera on all of the apps if it don't work I'll delete apps AGAIN. This is VERY frustrating. They REALLY need to fix this problem. If not I'm returning it which will suck it's a gift from my husband. Any other suggestions?
    12-11-2017 01:30 PM
32 12

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