12-11-2017 01:30 PM
32 12
tools
  1. garak0410's Avatar
    I have a Moto Z Force Droid that has been a great performing phone but as of late, the Camera app crashes more often than not. It usually happens when taking video. If I pan the camera and it stutters, it usually means it is about to crash. And often will crash when trying to snap a photo during a video shoot. It will start with this error:

    Constant Camera Problems With Moto Z Force Droid-screenshot_20170212-115143.jpg

    If I press OK and then go back into the camera, it will then present this:

    Constant Camera Problems With Moto Z Force Droid-screenshot_20170212-113735.jpg

    And, yes, I usually have to reboot but after a reboot, this will usually return.

    Some things to note for troubleshooting:

    I use Adoptable Storage in a high spec, 256GB U3 card.
    Video is set to HDR On,Full HD Video 1080p (30fps)
    Stock Motorola Camera app (which oddly hasn't been updated in a long time)
    I know a recommendation will be a Factory Reset but ugggh, not wanting to do that. I have this phone set up, home screens functional with the widgets I want, etc. Would hate to do that and the problem still occur.

    Any suggestions?
    02-13-2017 10:09 AM
  2. B. Diddy's Avatar
    How often does it happen? If it's relatively common, see if it happens in Safe Mode: https://motorola-global-portal.custh...p/30,6720,9833

    I'm guessing, though, that this has to do with the Adoptable Storage.
    02-13-2017 10:17 AM
  3. garak0410's Avatar
    How often does it happen? If it's relatively common, see if it happens in Safe Mode: https://motorola-global-portal.custh...p/30,6720,9833

    I'm guessing, though, that this has to do with the Adoptable Storage.
    It is pretty regular here lately. I've not taken factory reset off the shelf for sure but maybe as a last resort. I may change the camera to record (photo and video) to the built in storage only to see if it goes away. I wish this phone at 64GB or more base storage.
    02-13-2017 10:19 AM
  4. Mattsg430's Avatar
    This phone comes in 32gb or 64gb.
    02-13-2017 10:24 AM
  5. benjamminh's Avatar
    This phone comes in 32gb or 64gb.
    I think ( if my memory is correct) early on only the 32GB was available.
    02-13-2017 01:14 PM
  6. garak0410's Avatar
    I think ( if my memory is correct) early on only the 32GB was available.
    I called my Verizon Rep for my workplace...she can only get a 32GB.

    Which makes me wonder if I should (ugggh) Factory Reset and not do adoptive storage and just manually move apps to MicroSD. I can't change the storage location of the Camera files as it is right now.
    02-13-2017 01:36 PM
  7. PowrDroid's Avatar
    I'll second the diagnosis that it's your 256G SD card.

    I presume your photos and videos are stored on the 256G SD card? If so, why would you need to change their location?

    Can't you remove the SD card, do the factory reset, then re-install all your apps to the internal 32G storage?

    I guess as a precaution I would back up any files you created on the 32G storage and the 256G storage, such things as photos, videos, ringtones, notification tones, music, text messages, etc. to your computer before starting any changes to your phone.
    02-13-2017 01:51 PM
  8. doogald's Avatar
    I presume your photos and videos are stored on the 256G SD card? If so, why would you need to change their location?
    He said it's adopted storage, so everything is stored on the 256 GB card.

    I'd suggest, since nobody has yet, trying a clear of the cache partition before doing the FDR. https://motorola-global-portal.custh...--moto-z-force

    However: I have long thought adopting storage is a bad idea. (Not your bad idea; Google's.) I can't believe that Google did this (or allowed an OEM to do this with Android) on any phone other than Android One phones with 4 or 8 GB storage. I'd second the suggestion (if nothing else works) of an FDR and DO NOT ADOPT STORAGE but instead use the card as portable storage. (And, of course as PowrDroid suggested, back up all of your photos, videos, ringtones, plus make sure that contacts and calendars are either synced with an online service like Google or Verizon or Exchange or back them up and copy to your computer first.)
    B. Diddy and Scott337 like this.
    02-13-2017 02:31 PM
  9. garak0410's Avatar
    He said it's adopted storage, so everything is stored on the 256 GB card.

    I'd suggest, since nobody has yet, trying a clear of the cache partition before doing the FDR. https://motorola-global-portal.custh...--moto-z-force

    However: I have long thought adopting storage is a bad idea. (Not your bad idea; Google's.) I can't believe that Google did this (or allowed an OEM to do this with Android) on any phone other than Android One phones with 4 or 8 GB storage. I'd second the suggestion (if nothing else works) of an FDR and DO NOT ADOPT STORAGE but instead use the card as portable storage. (And, of course as PowrDroid suggested, back up all of your photos, videos, ringtones, plus make sure that contacts and calendars are either synced with an online service like Google or Verizon or Exchange or back them up and copy to your computer first.)
    I agree with this. I was a little wary about adoptive storage, even with paying good money for a well rated MicroSD card. I imagine this is what it is...and it isn't like I'm gonna run out of room..I often remove all photos from my phone once they are backed up on Google Photos and I copy to my local home PC for my Plex Server and for a second backup. But 32GB is just not enough base storage for me...

    I'll clear cache and see what happens before getting off of Adoptive Storage.
    02-13-2017 03:00 PM
  10. garak0410's Avatar
    I did do a factory reset last night and initially, formatted the microSD as portable storage. So my main apps, especially ones with useful widgets, are installed on the main 32GB internal drive, including the camera. I did then re-format the MicroSD as internal storage because there are a few games I do like that take up some space and cramp up the already small 32GB main storage.

    As far as I can tell, the Camera still saves to the internal storage and I've done some video tests and so far, no crashing...time will tell.
    02-14-2017 09:46 AM
  11. garak0410's Avatar
    I did do a factory reset last night and initially, formatted the microSD as portable storage. So my main apps, especially ones with useful widgets, are installed on the main 32GB internal drive, including the camera. I did then re-format the MicroSD as internal storage because there are a few games I do like that take up some space and cramp up the already small 32GB main storage.

    As far as I can tell, the Camera still saves to the internal storage and I've done some video tests and so far, no crashing...time will tell.
    Well, Camera error is back, so this time, I'm going to totally remove the MicroSD and go with internal storage (why oh why didn't we get 64GB base???) and if it continues, I wonder if it may be hardware.
    02-15-2017 06:42 AM
  12. garak0410's Avatar
    UPDATE - Fresh reset...no other apps installed. Went straight to the camera app and took several rounds of video. Often taking snapshots during video. I got the error to return. And this is on a plain vanilla reset.*Possible hardware problem?*
    02-15-2017 07:13 AM
  13. benjamminh's Avatar
    Sounds like it should be replaced.
    02-15-2017 08:47 AM
  14. garak0410's Avatar
    Sounds like it should be replaced.
    Sad thing is Verizon rarely replaces with a new phone. But bright side, maybe camera will work.

    I'm also glad that it wasn't the adoptable storage causing it and may go back to it as it worked great for me.

    At work, I can have any phone I want and would like to stick with this one as I like the mods and the camera, while slower than the Pixel, takes constantly better photos. If the Note 7 debacle hadn't happened, I'd still be on it. But I can say the Moto Z Force Droid is a vastly underrated phone.
    02-15-2017 09:14 AM
  15. garak0410's Avatar
    Are there others out there still encountering this error? I've done everything suggested and even on a replacement phone, same problem.
    04-12-2017 08:10 AM
  16. mobrules's Avatar
    I gotta say it's an issue with the card itself. I read through the thread and dont see if you tried a different card?

    If I missed it sorry. I always set things as portable storage. But I switch between several different phones so I need to be able to move photos and music.

    I know you've stated you need it for internal but try a different card and see if that works.
    04-12-2017 11:24 AM
  17. garak0410's Avatar
    I gotta say it's an issue with the card itself. I read through the thread and dont see if you tried a different card?

    If I missed it sorry. I always set things as portable storage. But I switch between several different phones so I need to be able to move photos and music.

    I know you've stated you need it for internal but try a different card and see if that works.
    Yes, sorry...perhaps I didn't update it...I did factory reset and only used the on-board storage and didn't' even install other apps...I was able to duplicate the problem...and on a replacement phone too...
    04-12-2017 12:06 PM
  18. Ry's Avatar
    Are there others out there still encountering this error? I've done everything suggested and even on a replacement phone, same problem.
    I'm not encountering these issues at all.

    I use the Motorola Camera app and it is set to save to an SD card that is set to Portable Storage.
    maxman1 likes this.
    04-12-2017 12:45 PM
  19. Ry's Avatar
    Yes, sorry...perhaps I didn't update it...I did factory reset and only used the on-board storage and didn't' even install other apps...I was able to duplicate the problem...and on a replacement phone too...
    Are you able to reproduce this in Safe Mode?
    04-12-2017 12:46 PM
  20. garak0410's Avatar
    Are you able to reproduce this in Safe Mode?
    Yes...on both the original and replacement (brand new) phones. You take anything longer than a 1 minute video, it will happen at one point...usually get s choppy before it happens...often happens while taking a photo while making a video.
    04-12-2017 01:38 PM
  21. doogald's Avatar
    Yes...on both the original and replacement (brand new) phones. You take anything longer than a 1 minute video, it will happen at one point...usually get s choppy before it happens...often happens while taking a photo while making a video.
    What resolution video are you taking? If it is high res or 1080p 60fps, what happens if you lower the resolution or frame rate?

    (Not that the phone shouldn't be able to handle advertised specs - just wondering if that is a work-around.)
    04-12-2017 03:05 PM
  22. garak0410's Avatar
    What resolution video are you taking? If it is high res or 1080p 60fps, what happens if you lower the resolution or frame rate?

    (Not that the phone shouldn't be able to handle advertised specs - just wondering if that is a work-around.)
    I generally do 1080p and 30FPS...I tried a video that was more than 5 minutes on 60FPS and audio was way out of sync...
    04-12-2017 03:49 PM
  23. mohome's Avatar
    I have this exact same issue while in safe mode, while on and off adoptable storage as well as writing on SD versus internal memory. The issue doesn't happen while using the front camera and haven't seen it happen on other camera apps although I haven't tried one that can shoot photos while recording videos.

    Anyone else having this issue besides me and Garak? And any suggestions?
    05-07-2017 08:56 PM
  24. garak0410's Avatar
    I have this exact same issue while in safe mode, while on and off adoptable storage as well as writing on SD versus internal memory. The issue doesn't happen while using the front camera and haven't seen it happen on other camera apps although I haven't tried one that can shoot photos while recording videos.

    Anyone else having this issue besides me and Garak? And any suggestions?
    Sadly, I've gone back to my Pixel XL due to the inconsistent camera issues I've experienced with the Moto Z Force Droid. I need it to be more reliable... I've been unable to fix them...factor reset...writing to internal storage, SD card, swapped phone. Problem always comes back, especially after heavy camera use. Motorola hasn't updated the camera app in 9 months but not sure an update would help.

    I am awaiting the Z-Force 2 and perhaps I'll return. Want more internal storage and a more reliable camera.
    05-10-2017 07:49 AM
  25. Moto Mike 123's Avatar
    I have the same exact condition. I got my phone in February this year and found it to be great. Prior to this phone I had a Motorola Turbo. Which was also great. Now I am having problems with the camera, first it was random errors, but now it quit altogether. I hope we can get a solution to this without having to change it. Are there any news on this? I did try safe mode and it also craps out. I haven't loaded any new apps, so that's not it.
    06-07-2017 04:25 PM
32 12

Similar Threads

  1. Problems after Nougat update (HTC 10)
    By sencerb in forum HTC 10
    Replies: 62
    Last Post: 11-12-2017, 08:18 PM
  2. Replies: 17
    Last Post: 06-28-2017, 03:00 PM
  3. S5 with yellow/greenish tint on screen -solved-
    By tathila in forum Samsung Galaxy S5
    Replies: 1
    Last Post: 02-13-2017, 10:23 AM
  4. IPhone Family sees Moto Force and just amazed...
    By jimgravy in forum Moto Z Force
    Replies: 2
    Last Post: 02-13-2017, 10:15 AM
  5. Replies: 0
    Last Post: 02-13-2017, 06:15 AM
LINK TO POST COPIED TO CLIPBOARD