1. drewhinkle's Avatar
    I have a Motorola (Lenovo) Moto Z Force running Android 7.0. Initially the integrated phone app opened an incoming call window that provided 3 swipe options: left to reject, right to answer, and up for quick response options. Later the incoming call window changed to a more basic version that provided 2 buttons: answer and ignore.

    Last week I updated the OS and it fixed the problem, but a few days later it reverted back to the "basic" incoming call window. I "cleared data" and "cleared cache" in the phone app options. I also wiped the cache partition in the OS. Neither fixed the problem. I refuse to reset the phone back to factory defaults and go through the pain that it will take a day to rebuild the device the way I like it.

    Surely someone out there knows how to fix this problem. Is there a way to delete the integrated phone app and reinstall it? I have attached a screen shot. Thanks in advance for your help.
    Attached Thumbnails Incoming call notification has changed-screenshot_20170327-081546.jpg  
    03-27-2017 01:07 PM
  2. B. Diddy's Avatar
    Moved from the Nougat forum to the Z Force forum, since this is more likely a device-specific issue.

    And sorry, but I deleted your screenshot because it contained an actual phone number. Can you post another one with the identifying information edited out? Thanks!
    03-27-2017 03:10 PM
  3. drewhinkle's Avatar
    I can't be the only person that this has happened to!
    03-29-2017 10:35 AM
  4. drewhinkle's Avatar
    I just discovered that this problem only happens when the phone is unlocked. When the display is locked the proper call notification comes in.
    03-29-2017 01:05 PM
  5. B. Diddy's Avatar
    Does this happen in Safe Mode as well? https://motorola-global-portal.custh...p/30,6720,9833
    03-29-2017 04:23 PM
  6. drewhinkle's Avatar
    Yes, it happens in safe mode
    03-30-2017 06:38 AM
  7. B. Diddy's Avatar
    That answer button is strangely worded: "Answer Voice"? Do you have a Google Voice number? Or could that be due to some kind of Car/Driving Mode?
    03-30-2017 03:54 PM
  8. B. Diddy's Avatar
    For what it's worth, pg 28 of the Z Play manual seems to imply that you can only answer with a quick response when the phone is locked: https://ss7.vzw.com/is/content/Veriz...y-droid-ug.pdf
    03-30-2017 04:00 PM
  9. jesta192's Avatar
    That answer button is strangely worded: "Answer Voice"? Do you have a Google Voice number? Or could that be due to some kind of Car/Driving Mode?
    This actually makes the most sense. I'm thinking either Hangouts or GVoice.
    03-30-2017 06:01 PM
  10. B. Diddy's Avatar
    You're not using a SIP account, are you? https://support.google.com/nexus/answer/2811843?hl=en
    FreezerMoosh likes this.
    03-31-2017 01:29 AM
  11. drewhinkle's Avatar
    Folks, I appreciate your help. It appears that B Dicky may have nailed it. I found the Z Force manual here https://ss7.vzw.com/is/content/Veriz...z-force-ug.pdf and it strongly implies that the phone will offer the quick response option ONLY when the phone is locked. If true, this is a major programming flaw. What about all of the call-waiting calls that receive that I can't answer and need to send a quick response? What if my phone is unlocked but I don't or can't answer?
    B. Diddy likes this.
    03-31-2017 06:03 AM

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