1. Jaj4e's Avatar
    I apparently will have to try a complete factory data reset because my Z Force has given me nothing but problems. Only had it for a little over a week and it freezes up and the battery is definitely not what I expected. Drains horribly. I don't know if this is due to the Nouget update or not because it updated within a day after I got it. I have until this Friday to return it and am seriously thinking of exchanging it for the Z Play because of battery life but really wanted the better camera (opinions on that?). Anyways , if I do FDR I want to make sure everything is backed up to my SD card. I don't know how to do that. And after I do, do I remove the SD card before? I need step by step instructions please.
    03-28-2017 01:38 PM
  2. Bitterman's Avatar
    Before you go and do a reset have you wiped the cache partition? This should be done after any OS update. You won't lose any data and there's a good chance it will solve your issues.
    03-28-2017 08:20 PM
  3. Ry's Avatar
    I apparently will have to try a complete factory data reset because my Z Force has given me nothing but problems. Only had it for a little over a week and it freezes up and the battery is definitely not what I expected. Drains horribly. I don't know if this is due to the Nouget update or not because it updated within a day after I got it. I have until this Friday to return it and am seriously thinking of exchanging it for the Z Play because of battery life but really wanted the better camera (opinions on that?). Anyways , if I do FDR I want to make sure everything is backed up to my SD card. I don't know how to do that. And after I do, do I remove the SD card before? I need step by step instructions please.
    Define "everything".
    03-28-2017 08:32 PM
  4. Jaj4e's Avatar
    I did it last night with the help of Best Buy. Did a complete FDR & then a few minutes ago… same issue. It froze up on me.
    03-29-2017 11:30 AM
  5. Jaj4e's Avatar
    Update…. Called Motorola & they said Nouget is causing a problem & they stopped the update to the Motorola devices. Guess I'll have to return the phone
    03-29-2017 12:35 PM
  6. Ry's Avatar
    Update…. Called Motorola & they said Nouget is causing a problem & they stopped the update to the Motorola devices. Guess I'll have to return the phone
    So long.
    03-29-2017 01:03 PM
  7. 1Coopgt's Avatar
    I apparently will have to try a complete factory data reset because my Z Force has given me nothing but problems. Only had it for a little over a week and it freezes up and the battery is definitely not what I expected. Drains horribly. I don't know if this is due to the Nouget update or not because it updated within a day after I got it. I have until this Friday to return it and am seriously thinking of exchanging it for the Z Play because of battery life but really wanted the better camera (opinions on that?). Anyways , if I do FDR I want to make sure everything is backed up to my SD card. I don't know how to do that. And after I do, do I remove the SD card before? I need step by step instructions please.
    If you are having all of these issues and you have only had the phone a week why don't you take it back to Verizon and have them help you with it?

    "Update…. Called Motorola & they said Nougat is causing a problem & they stopped the update to the Motorola devices. "

    I find this hard to believe . There aren't many threads here or the Moto site with customers screaming about issues like this. If Nougat was failing for thousands of people where Moto stopped the phones from updating to it it would be big news on a lot of forums .

    Also the updates you got were probably Nougat and the latest security patch for March. Do the FDR and see if it fixes your phone . If not take it to Verizon .
    03-29-2017 05:25 PM
  8. Seremedy's Avatar
    Bro just get it replaced for same phone, i guarantee the new one will work your is probably defective.
    03-29-2017 07:24 PM
  9. doogald's Avatar
    "Update…. Called Motorola & they said Nougat is causing a problem & they stopped the update to the Motorola devices. "

    I find this hard to believe . There aren't many threads here or the Moto site with customers screaming about issues like this. If Nougat was failing for thousands of people where Moto stopped the phones from updating to it it would be big news on a lot of forums .
    It is true that Motorola pulled Nougat for the Turbo 2. I'm guessing that the person who said that Nougat was pulled didn't know it was just for that phone.

    In case you're interested, see https://forums.lenovo.com/t5/DROID-T...s/td-p/3608387
    03-29-2017 07:41 PM
  10. 1Coopgt's Avatar
    It is true that Motorola pulled Nougat for the Turbo 2. I'm guessing that the person who said that Nougat was pulled didn't know it was just for that phone.

    In case you're interested, see https://forums.lenovo.com/t5/DROID-T...s/td-p/3608387
    Interesting . Kind of backs up what I said. There would be a lot of upset peeps in this forum if something like what happened to the Turbo2 happened to the ZForce to shut down the update.
    03-30-2017 06:15 PM

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