1. NYKrumrie's Avatar
    Moto Z Force - Android 7.0

    If you have seen my posts before you know I'm having some issues with my phone. A tech said I should try to do a factory reset...which sounds scary!! :-( I have the instructions on how to do the backup, reset & restore via the Google Cloud, but I want to make a physical backup on my laptop just to be safe. I learned the hard way after an iPhone backup file was corrupted & I lost a years worth of data to always have a back-up to a back-up! I looked around & Helium seems to be a good option for non-rooted phones to use to make a back-up of my phone. I have the phone app & the desktop app running. I "enabled USB Debugging" as per instructed. Now it wants me to "enable Camera (PTP) mode". I looked everywhere in my setting & I don't see that option. Now the phone app is waiting for my desktop App & my desktop app just says " waiting for device". What am I missing? What can I do to make a hard-copy of my phone back-up on my PC?
    Thanks!
    06-12-2017 04:05 PM
  2. Ry's Avatar
    Mod note: Moved from "Asked A Question" to "Moto Z Force" forum for better visibility.
    06-12-2017 04:29 PM

Similar Threads

  1. Auto-Forward on Gear S3 w/Verizon
    By sealuva in forum Samsung Gear S3
    Replies: 1
    Last Post: 06-12-2017, 07:25 PM
  2. Android 4.4 dead at recovery mode dm
    By Swastik Singh in forum Android 4.4 KitKat
    Replies: 1
    Last Post: 06-12-2017, 07:18 PM
  3. Screen Cracked On Edge (Best Case for next one?)
    By rpoli86 in forum Samsung Galaxy S8 & S8+
    Replies: 6
    Last Post: 06-12-2017, 04:03 PM
  4. Replies: 1
    Last Post: 06-12-2017, 04:02 PM
  5. Replies: 0
    Last Post: 06-12-2017, 01:31 PM
LINK TO POST COPIED TO CLIPBOARD