1. Nerrrd Tom's Avatar
    I purchased both MicroUSB to USB C adapters and a USB C cable - I cannot get the phone to charge or sync with either. At best, using the cable my Z would say charging, but after an hour, it was the same battery level as before, if not lower. Am I stuck having to buy an OEM charger? Can I even use portable battery packs?
    09-16-2016 03:24 PM
  2. SpookDroid's Avatar
    Were the adapters from a reputable source? Most of the time that's where the fault lies. You should be able to use battery packs because the plug that connects to them is still a standard USB-A port.
    09-16-2016 03:30 PM
  3. heath patrick's Avatar
    I was looking at getting a couple extra Chargers and Door chords as well and came across a document...
    https://docs.google.com/spreadsheets...htmlview#gid=0
    It was written by a Google or Motorola employee and it shows you what chords are safe to use. What the higher current USB-C can supply to the phone if you get a cheap cord that is not properly made you can ruin your phone.
    09-16-2016 03:32 PM
  4. YAYTech's Avatar
    I would suggest downloading the Ampere app, which will show you your charging rate. There are some crap cables out there, so I would stick to cables that have solid reviews or are otherwise confirmed to be safe/good.
    09-16-2016 04:07 PM
  5. Ry's Avatar
    I purchased both MicroUSB to USB C adapters and a USB C cable - I cannot get the phone to charge or sync with either. At best, using the cable my Z would say charging, but after an hour, it was the same battery level as before, if not lower. Am I stuck having to buy an OEM charger? Can I even use portable battery packs?
    What are you using for power?
    09-16-2016 10:24 PM
  6. travaz's Avatar
    When I was getting my Z force at Verizon the store manager mentioned that Verizon sold USB-C cables for the Z. He said that if you use a bad cable and it messes up your phone it may not be covered under warranty. I bought a car charger and an extra wall charger as well as a usb to usb-cable for m y computer. They all work perfectly and support turbo charging. If something happens it will be covered by the carrier. The price was not bad. There ahev been many an article about the bad cables available on Amazon. Cheap China junk.
    09-18-2016 12:18 PM
  7. Ry's Avatar
    When I was getting my Z force at Verizon the store manager mentioned that Verizon sold USB-C cables for the Z. He said that if you use a bad cable and it messes up your phone it may not be covered under warranty. I bought a car charger and an extra wall charger as well as a usb to usb-cable for m y computer. They all work perfectly and support turbo charging. If something happens it will be covered by the carrier. The price was not bad. There ahev been many an article about the bad cables available on Amazon. Cheap China junk.
    The same language for third-party cables exists for every phone though.
    YAYTech likes this.
    09-19-2016 02:35 AM
  8. Nerrrd Tom's Avatar
    What are you using for power?
    I tried connecting to my computer with cable and with adapters. I also tried using my Samsung charger with both the USB C cable and the cable that came with the Samsung charger and the Micro-USB->USB-C adapters. Using the USB C cable at least got the Z to say charging, but it didn't actually increase the charge.
    09-30-2016 02:15 PM
  9. mobrules's Avatar
    I tried connecting to my computer with cable and with adapters. I also tried using my Samsung charger with both the USB C cable and the cable that came with the Samsung charger and the Micro-USB->USB-C adapters. Using the USB C cable at least got the Z to say charging, but it didn't actually increase the charge.
    Install amperage from the play store. That will tell you at what rate (mah) a power source is charging at.
    I've found chargers that go from 500 mah to 5000 mah. I don't think the power coming from a laptop/computer is very high. I might be wrong there though.
    09-30-2016 07:04 PM
  10. TwoBuells's Avatar
    When I purchased my Moto Z from Best Buy I bought a Belkin Cable and worked fine. I bought a few little micro USB to USB-c adapters from ebay and the store was from China and I waited 20 days to get them and none of them worked, Seller gave me a full refund. I did find a seller in Texas and they worked great.
    10-01-2016 07:21 PM
  11. TwoBuells's Avatar
    Will any USB C cable/adapter work?-img_20161001_203500_zpsxaemvqkd.jpg

    the white cord is a 3.5mm stereo adapter and I found the desktop charger on ebay also

    Will any USB C cable/adapter work?-img_20161001_203658_zpsltizefyl.jpg
    10-01-2016 07:58 PM
  12. YAYTech's Avatar
    Click image for larger version. 

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    the white cord is a 3.5mm stereo adapter and I found the desktop charger on ebay also

    Click image for larger version. 

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    Is this the cradle that uses microUSB in, thus making it unable to do turbo charging?
    10-01-2016 08:04 PM
  13. TwoBuells's Avatar
    yes, no turbo charging but I don't mind, I stream SiriusXM all day at work to my Bose headphones and it keeps my phone charged
    10-01-2016 08:36 PM
  14. mobrules's Avatar
    I bought some Choetech and Techmatte micro USB to USB C connectors off Amazon. Both work really well. I like the Choetech better because they come with a keyring connector. So I have them all over.

    I switched from the original Turbo. About 6 months ago I bought a bunch of micro USB cables from monoprice so figured I should use them.

    I am hoping in about 6 months to a year USB C-C cables will come down in price. I bought a few Choetech brand and they work great.
    10-02-2016 11:17 AM
  15. ah42's Avatar
    I also got the Choetech USB C to C from Amazon. I was really happy to see that it triggers the "turbo charging" notification. I've been happy with it so far as a 2nd charger.
    mobrules likes this.
    10-04-2016 10:14 AM

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