1. servals's Avatar
    Hello. I recently got a Moto Z and I'm having issues with the wifi verification even thought the password is correct.
    I've found the solution of using the WPS push button, BUT, it randomly disconnects, and I keep having to go back and re-push the button. is there a way to fix this? it's not a huge issue since using the button works for a while, but it's very annoying...
    09-27-2016 07:59 PM
  2. YAYTech's Avatar
    Reboot phone and router to start
    09-27-2016 08:42 PM
  3. servals's Avatar
    I've done both of those things already...
    09-27-2016 10:24 PM
  4. doogald's Avatar
    Forgive me for asking, but I ask this question to everybody with weird problems like this. Do you happen to have the app "Gas Buddy" installed? If yes, does uninstalling it and restarting the phone fix the problem?

    (If it's not Gas Buddy, I suspect it's another app. You can see if the same thing happens when you restart the phone in safe mode. See https://motorola-global-portal.custh...ail/a_id/69361 )
    09-28-2016 06:39 AM
  5. servals's Avatar
    @doogald
    I do not have Gas Buddy installed, unless it's a pre-installed app that isn't listed in the list of apps.
    this issue occurred as soon as I got the phone home and started trying to use wifi, so at that point, I had no apps that weren't built in.
    it's REALLY annoying to have to keep going and doing the WPS button, is there anything else that could be causing the issue? it isn't my router because other devices are working just fine and the internet works fine once I use the WPS push button. but I'd like to be able to connect without having to do that. any other suggestions?
    09-30-2016 07:13 AM
  6. doogald's Avatar
    Which router is it? What is the security (WPA or WPA2)?
    09-30-2016 09:16 AM
  7. servals's Avatar
    how do I check what the router is?
    it's wpa2 though iirc
    10-01-2016 08:41 AM
  8. doogald's Avatar
    how do I check what the router is?
    Make and model number? (Linksys? Netgear? Apple? D-Link? Just the stupid thing that Comcast/your cable company gives you?)

    Look at the bottom/back to see what it says on the label. There should be a brand and model name and number.
    10-01-2016 11:03 AM
  9. travaz's Avatar
    I have a Google ON Hub( sweet router ) and mine did that to me the other night but a cache wipe cured it and have not had that problem since .
    10-02-2016 11:50 AM
  10. servals's Avatar
    Make and model number? (Linksys? Netgear? Apple? D-Link? Just the stupid thing that Comcast/your cable company gives you?)

    Look at the bottom/back to see what it says on the label. There should be a brand and model name and number.
    we have two. I don't know why but it has something to do with suddenlink
    we have a cisco linksys ea3500 and an arris tm822
    the linksys is the one that I push the wps button on
    10-02-2016 01:44 PM
  11. servals's Avatar
    ...bump?
    do people do that here idk but it's still happening .....
    10-06-2016 05:57 PM
  12. doogald's Avatar
    Sorry, I meant to get back to this sooner...

    I have a Google ON Hub( sweet router ) and mine did that to me the other night but a cache wipe cured it and have not had that problem since .
    This is worth a try. Instructions: https://motorola-global-portal.custh...p/30,6720,9834

    Hopefully, that helps.

    Another thing to try if the cache wipe doesn't help - go into WiFi settings and long-press the name of your WiFi network(s) that you want to use and choose "forget network". Turn off and restart WiFi and try to reconnect.

    we have two. I don't know why but it has something to do with suddenlink
    we have a cisco linksys ea3500 and an arris tm822
    the linksys is the one that I push the wps button on
    If those still don't help, try installing this app from the Play Store: https://play.google.com/store/apps/d....wifi.analyzer

    Run the app and take a screenshot and post it back here. Let's see what things look like where you are...
    10-08-2016 04:55 PM

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