1. AC Question's Avatar
    I got the latest update for my Moto Z Droid phone and now the shift key doesn't appear on the keyboard. As I need to type in my password to unlock the phone, and my password contains a capital letter, I'm stuck! Help!
    04-16-2017 10:32 AM
  2. Javier P's Avatar
    Welcome to the forums. Yeah, there are some reports about Gboard missing the swift key and the space bar after the update. There's an easy fix, but I'm not sure if it will work from the lock screen. Try this. From the keyboard, long press the 'comma' key, slide to cog/ settings icon, tap on 'Gboard keyboard settings', 'preferences' and switch 'numbers row' ON. Tell us how it goes.
    04-16-2017 10:40 AM
  3. Javier P's Avatar
    Also, if you can't access the settings from the comma key, tap on the little arrow top left of the keyboard and then the cog/settings icon.
    Update removed shift key from keyboard-img_20170416_125117.jpg
    04-16-2017 10:52 AM
  4. CWaldner's Avatar
    I can't get to the settings - there is no arrow at the top left. I just have the qwerty keyboard in lower case and numbers at the top.
    04-16-2017 08:03 PM
  5. Javier P's Avatar
    I can't get to the settings - there is no arrow at the top left. I just have the qwerty keyboard in lower case and numbers at the top.
    Thanks for registering. Yeah, I wasn't sure if it would work on the lock screen. Have you already tried booting in safe mode? Worth a try. Do you have any other keyboard installed in your phone?
    04-16-2017 08:22 PM
  6. Javier P's Avatar
    I moved your thread to the Moto Z forum where it'll be easier getting feedback from other owners.
    04-16-2017 08:24 PM

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