Forgot my screen lock pattern HELP WHAT DO I DO? THIS IS A $750

[Margery Bell]

My new Motorola moto droid that cost me $750 w/I payment straight Cash. I let my kid set it up and now can't remember screen lock code. Don't know how to disable or get in without messing anything up. Don't know how to factory rest even if I did the Google info once again my kid did. Grrrrr! HELP HELP HELP PLEASE. Don't have money to pay for new phone. Thanks

 

[mhinc]

My new Motorola moto droid that cost me $750 w/I payment straight Cash. I let my kid set it up and now can't remember screen lock code. Don't know how to disable or get in without messing anything up. Don't know how to factory rest even if I did the Google info once again my kid did. Grrrrr! HELP HELP HELP PLEASE. Don't have money to pay for new phone. Thanks

You don't know your Screen Pattern, 4 digit code or gmail that was set up then you can't do much.
This is a preventive measure to deter and prevent thieves from stealing your phone and reselling it .
I am sorry to say, you pretty much have a $750.00 brick.

 

[Scott337]

Can't you just ask your son / daughter what the code is?

 

[TFBisquit]

You can go to a service center. There they will check if your Phone is legit, then they will happily help you out with your Phone.
And next time don't let your kid setup your Phone.

 

[doogald]

You can factory reset from the recovery screen. See this page, under external reset.

https://mobilesupport.lenovo.com/us/en/Solution/MS113117

 

[mhinc]

You can factory reset from the recovery screen. See this page, under external reset.

https://mobilesupport.lenovo.com/us/en/Solution/MS113117

Sure you can, but if he doesn't know the gmail account it was signed in with, it won't help

 

[TFBisquit]

Well seems Margery really needs to visit that service center. And maybe next time do the initial setup yourself to avoid such things.
After all, it's because of security that they made it like this. Or a lucky finder that doesn't want to return it.
Happens all the time in my city.

 

[mhinc]

Well seems Margery really needs to visit that service center. And maybe next time do the initial setup yourself to avoid such things.
After all, it's because of security that they made it like this. Or a lucky finder that doesn't want to return it.
Happens all the time in my city.

That's what I was thinking, seems a little fishy. I love my kid, but I wouldn't let her set up a new phone. Also, seems fished that the kid knew a gmail to sign in with but now doesn't know what it is.
No guessing but I have my opinions

 

[doogald]

Sure you can, but if he doesn't know the gmail account it was signed in with, it won't help

She didn't say that the gmail account used to set up the phone was unknown. Only that the screen lock code was unknown.

 

[mhinc]

She didn't say that the gmail account used to set up the phone was unknown. Only that the screen lock code was unknown.

May want to read the OP again

Don't know how to factory rest even if I did the Google info once again my kid did. Grrrrr!

 

[ffejjj]

Visit your carrier. That's the only suggestion that should be provided for this issue.

Posted via the Android Central App

 

[mhinc]

Visit your carrier. That's the only suggestion that should be provided for this issue.

Posted via the Android Central App

Agreed with proof of purchase. Otherwise they won't help you

 

[Clever Snail]

If you know the Google account associated with the device you should be able to get back in. If you don't, don't try to factory reset the device as you will then face the frp. To bypass the frp you will need to know the Google account associated with the phone. If you don't know your Google account and preform a factory reset, you are out of luck as your carrier will be unable to do anything.