1. Margery Bell's Avatar
    My new Motorola moto droid that cost me $750 w/I payment straight Cash. I let my kid set it up and now can't remember screen lock code. Don't know how to disable or get in without messing anything up. Don't know how to factory rest even if I did the Google info once again my kid did. Grrrrr! HELP HELP HELP PLEASE. Don't have money to pay for new phone. Thanks
    05-26-2017 05:21 AM
  2. mhinc's Avatar
    My new Motorola moto droid that cost me $750 w/I payment straight Cash. I let my kid set it up and now can't remember screen lock code. Don't know how to disable or get in without messing anything up. Don't know how to factory rest even if I did the Google info once again my kid did. Grrrrr! HELP HELP HELP PLEASE. Don't have money to pay for new phone. Thanks

    You don't know your Screen Pattern, 4 digit code or gmail that was set up then you can't do much.
    This is a preventive measure to deter and prevent thieves from stealing your phone and reselling it .
    I am sorry to say, you pretty much have a $750.00 brick.
    05-26-2017 06:02 AM
  3. Scott337's Avatar
    Can't you just ask your son / daughter what the code is?
    05-26-2017 07:22 AM
  4. TFBisquit's Avatar
    You can go to a service center. There they will check if your Phone is legit, then they will happily help you out with your Phone.
    And next time don't let your kid setup your Phone.
    benjamminh likes this.
    05-26-2017 08:11 AM
  5. doogald's Avatar
    You can factory reset from the recovery screen. See this page, under external reset.

    https://mobilesupport.lenovo.com/us/...ution/MS113117
    05-26-2017 10:08 AM
  6. mhinc's Avatar
    You can factory reset from the recovery screen. See this page, under external reset.

    https://mobilesupport.lenovo.com/us/...ution/MS113117
    Sure you can, but if he doesn't know the gmail account it was signed in with, it won't help
    05-27-2017 01:57 AM
  7. TFBisquit's Avatar
    Well seems Margery really needs to visit that service center. And maybe next time do the initial setup yourself to avoid such things.
    After all, it's because of security that they made it like this. Or a lucky finder that doesn't want to return it.
    Happens all the time in my city.
    05-27-2017 03:21 PM
  8. mhinc's Avatar
    Well seems Margery really needs to visit that service center. And maybe next time do the initial setup yourself to avoid such things.
    After all, it's because of security that they made it like this. Or a lucky finder that doesn't want to return it.
    Happens all the time in my city.
    That's what I was thinking, seems a little fishy. I love my kid, but I wouldn't let her set up a new phone. Also, seems fished that the kid knew a gmail to sign in with but now doesn't know what it is.
    No guessing but I have my opinions
    05-27-2017 10:13 PM
  9. doogald's Avatar
    Sure you can, but if he doesn't know the gmail account it was signed in with, it won't help
    She didn't say that the gmail account used to set up the phone was unknown. Only that the screen lock code was unknown.
    05-28-2017 04:52 PM
  10. mhinc's Avatar
    She didn't say that the gmail account used to set up the phone was unknown. Only that the screen lock code was unknown.
    May want to read the OP again

    Don't know how to factory rest even if I did the Google info once again my kid did. Grrrrr!
    Ry likes this.
    05-28-2017 10:53 PM
  11. ffejjj's Avatar
    Visit your carrier. That's the only suggestion that should be provided for this issue.

    Posted via the Android Central App
    05-28-2017 10:57 PM
  12. mhinc's Avatar
    Visit your carrier. That's the only suggestion that should be provided for this issue.

    Posted via the Android Central App
    Agreed with proof of purchase. Otherwise they won't help you
    05-29-2017 12:53 AM
  13. Clever Snail's Avatar
    If you know the Google account associated with the device you should be able to get back in. If you don't, don't try to factory reset the device as you will then face the frp. To bypass the frp you will need to know the Google account associated with the phone. If you don't know your Google account and preform a factory reset, you are out of luck as your carrier will be unable to do anything.
    06-21-2017 05:30 AM

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