Phone's probably ok, but that's no reason not to be angry about it. That's ridiculous. Just a question of whether, if the phone works fine, it's worth doing a damaged item claim anyway. I know a lot of people (including myself) keep the packaging, etc, and would be very frustrated even if the phone is perfect.
While I don't disagree with you,I already paid off the installment contract. Last time I tried to return a phone with this situation, it took several months time and got no where with regular reps . had to send a nasty gram to Lowell to get to Verizon executive customer relations,and even that took one month and multiple calls,but at least the ECR rep was responsive.
That doesn't even take into account the $200 off promotion and $300 trade in promotion with no trade in contract required,both of which expired last month. Plus my existing trade in would need to be reset.
If just getting a refund takes several months and had to go through Verizon executive customer relations to get done,I can only imagine how much effort it would take to replicate the same deal...all for a damaged box.
Sure...get a good rep and anything can happen. I would think that I have a better chance of winning the lottery than getting a good regular rep that could resolve all this for me though.
I'd rather take a smashed box than the shipping crap I'm dealing with. My buddy ordered one for me and I paid him. He shipped it out Saturday from Virginia to me in Washington. It was expected to be here Monday, but USPS let it sit all Sunday and didn't send it on its way until Monday morning. So I'm expecting it here today, check the mail and nothing. Go online and see it's been updated to show that it's been delayed in Barrigada Guam. So yeah, I have a few more days to wait now, since it was shipped to Guam.