1. dpham00's Avatar
    So please don't treat it as such!

    The label side of the box was also significantly blackened.

    Laura Knotek likes this.
    09-30-2016 07:21 PM
  2. honda1k's Avatar
    Kind of reminds me of Ace Ventura Pet Detective movie when he's in a UPS truck. That's sucks though.
    09-30-2016 07:26 PM
  3. honda1k's Avatar
    Laura Knotek and PowrDroid like this.
    09-30-2016 07:27 PM
  4. YAYTech's Avatar
    Phone's probably ok, but that's no reason not to be angry about it. That's ridiculous. Just a question of whether, if the phone works fine, it's worth doing a damaged item claim anyway. I know a lot of people (including myself) keep the packaging, etc, and would be very frustrated even if the phone is perfect.
    Laura Knotek likes this.
    10-03-2016 04:13 PM
  5. Laura Knotek's Avatar
    I'd send it back, since I'd want a box in decent condition if I were to sell the phone in the future.
    YAYTech and benjamminh like this.
    10-03-2016 04:51 PM
  6. Jpal77's Avatar
    @@@@@@
    10-04-2016 01:13 AM
  7. dpham00's Avatar
    I'd send it back, since I'd want a box in decent condition if I were to sell the phone in the future.
    While I don't disagree with you,I already paid off the installment contract. Last time I tried to return a phone with this situation, it took several months time and got no where with regular reps . had to send a nasty gram to Lowell to get to Verizon executive customer relations,and even that took one month and multiple calls,but at least the ECR rep was responsive.



    That doesn't even take into account the $200 off promotion and $300 trade in promotion with no trade in contract required,both of which expired last month. Plus my existing trade in would need to be reset.

    If just getting a refund takes several months and had to go through Verizon executive customer relations to get done,I can only imagine how much effort it would take to replicate the same deal...all for a damaged box.
    Laura Knotek likes this.
    10-04-2016 10:48 AM
  8. thedonp's Avatar
    Really depends on the store and rep
    10-05-2016 08:48 AM
  9. dpham00's Avatar
    Really depends on the store and rep
    Sure...get a good rep and anything can happen. I would think that I have a better chance of winning the lottery than getting a good regular rep that could resolve all this for me though.
    thedonp and Laura Knotek like this.
    10-05-2016 08:58 AM
  10. thedonp's Avatar
    Go to a corporate store, a better chance.
    10-05-2016 09:27 AM
  11. dpham00's Avatar
    Go to a corporate store, a better chance.
    Oh I only go to corporate stores . but the ones in my area are very unfriendly if you actually need their help on something besides buying a phone.
    Laura Knotek likes this.
    10-05-2016 10:57 AM
  12. Bl00dRunzC0ld's Avatar
    I'd rather take a smashed box than the shipping crap I'm dealing with. My buddy ordered one for me and I paid him. He shipped it out Saturday from Virginia to me in Washington. It was expected to be here Monday, but USPS let it sit all Sunday and didn't send it on its way until Monday morning. So I'm expecting it here today, check the mail and nothing. Go online and see it's been updated to show that it's been delayed in Barrigada Guam. So yeah, I have a few more days to wait now, since it was shipped to Guam.
    10-05-2016 11:57 AM
  13. Ry's Avatar
    Looks like it got punted.
    10-06-2016 11:28 AM
  14. MizWylie's Avatar
    That's a heck of a football there. Maybe every time he sees the brown boxes he goes into linebacker slash running back mode.
    10-06-2016 12:48 PM

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