Moto Z Play Wifi Connectivity Issues

[birdyj33]

I just bought the Moto Play Z 2 days ago and I read a review on CNET that said the cons of the phone are that it had wifi connectivity issues in testing. The Verizon representative said this was untrue and no one ever had any issues so I took my chances. Now when I connect to wifi everything else that's connected (my Xbox and laptop) will disconnect from the wifi and the Moto Play Z won't connect to the internet on wifi even though it says it's connected. Is there anything I can do?

 

[Eric Xu1]

So when you connect to wifi on your Moto Z Play, your laptop and Xbox would disconnect? I just want to make sure I understand the issue correctly.

 

[birdyj33]

Yes that's correct. I used to have an iPhone 5c and when I would connect to wifi with that phone my Xbox wouldn't disconnect so this hasn't happened before. But now when I connect to wifi on my moto Z Play it still won't access the internet and also disconnects my Xbox from the internet

 

[NX1977]

I would say that's an issue with your router not the phone.