1. mra22d's Avatar
    MOTO Z4: All of a sudden my Bluetooth connection for audio (music) cuts out every minute or so for a split second whether it's in my truck, headphones or my speaker. Seems like it happened ever since the Android 10 update? Not sure. How do I fix this?
    06-10-2020 08:29 AM
  2. mustang7757's Avatar
    Hi,
    What app you using for music? Make sure it's not optimized for battery or phone not in power saving mode .
    06-10-2020 09:22 AM
  3. mra22d's Avatar
    Spotify and our Amazon, don't believe in power saving... Lol
    06-10-2020 09:33 AM
  4. mra22d's Avatar
    Almost seems like it started when my Android 10 update completed?
    06-10-2020 09:35 AM
  5. mra22d's Avatar
    Spotify and our Amazon, no power saving here.
    06-10-2020 09:36 AM
  6. mustang7757's Avatar
    Maybe connection is this over data ? Can you try YouTube see if it's the same ?
    06-10-2020 09:57 AM
  7. mra22d's Avatar
    Yep still cuts out
    06-10-2020 10:49 AM
  8. mustang7757's Avatar
    Yep still cuts out
    This on wifi or Data?
    06-10-2020 11:04 AM
  9. mra22d's Avatar
    Data mostly but both, my data speed are between 45-100mbs, Wi-Fi is 140mbs
    06-10-2020 11:19 AM
  10. mustang7757's Avatar
    Data mostly but both, my data speed are between 45-100mbs, Wi-Fi is 140mbs
    Hmm ..let me see if @Javier P might know something.
    06-10-2020 11:24 AM
  11. mra22d's Avatar
    Just did a speed check in at 46mbs
    06-10-2020 11:28 AM
  12. mustang7757's Avatar
    Just did a speed check in at 46mbs
    Ok , I tagged Javier maybe he knows something I'm missing ,as he knows the Moto phones
    06-10-2020 11:41 AM
  13. mra22d's Avatar
    Right on...
    mustang7757 likes this.
    06-10-2020 11:47 AM
  14. Javier P's Avatar
    MOTO Z4: All of a sudden my Bluetooth connection for audio (music) cuts out every minute or so for a split second whether it's in my truck, headphones or my speaker. Seems like it happened ever since the Android 10 update? Not sure. How do I fix this?
    It seems this is a widespread bug affecting many Z4 devices after the latest security patch. Moto tech are aware of the problem and said a fix is in the making. In the meantime these tricks seem to have worked for some people, worth a try.

    Try turning off Location Services and WiFi on your Moto Z4.

    You can also try unpairing and re-pairing your Bluetooth device again.

    Try turning off Bluetooth Scanning.

    Set your hotspot to use 5ghz instead of 2.4ghz

    Tell us how it goes.
    mustang7757 and Laura Knotek like this.
    06-10-2020 12:30 PM
  15. mra22d's Avatar
    Seems to be working... Much thanks
    Javier P likes this.
    06-15-2020 07:45 AM
  16. Javier P's Avatar
    Seems to be working... Much thanks
    Excellent! Glad it helped. Which step did the trick?
    06-15-2020 08:08 AM
  17. mra22d's Avatar
    I think it was the location?
    My phone doesn't have option to turn Bluetooth scan on or off just pair new device. Never have hotspot on. Re connected numerous times. Seldomly run Wi-Fi.
    Seems weird to me to shut off location, what if I'm in an emergency? Didn't completely turn off location just switched the apps that need location from always on to on only when in use. Thoughts on how to keep location on all the time?
    Show quoted text
    Javier P likes this.
    06-15-2020 09:36 AM
  18. bill-e's Avatar
    Motorola is aware of the problem, identified the issue and is testing the fix.

    https://forums.lenovo.com/t5/Moto-Z4...te/m-p/5019079
    06-28-2020 04:24 PM

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