Bluetooth cuts out periodically on my Moto Z4.

[mra22d]

MOTO Z4: All of a sudden my Bluetooth connection for audio (music) cuts out every minute or so for a split second whether it's in my truck, headphones or my speaker. Seems like it happened ever since the Android 10 update? Not sure. How do I fix this?

 

[mustang7757]

Hi,
What app you using for music? Make sure it's not optimized for battery or phone not in power saving mode .

 

[mra22d]

Spotify and our Amazon, don't believe in power saving... Lol

 

[mra22d]

Almost seems like it started when my Android 10 update completed?

 

[mra22d]

Spotify and our Amazon, no power saving here.

 

[mustang7757]

Maybe connection is this over data ? Can you try YouTube see if it's the same ?

 

[mra22d]

Yep still cuts out

 

[mustang7757]

Yep still cuts out

This on wifi or Data?

 

[mra22d]

Data mostly but both, my data speed are between 45-100mbs, Wi-Fi is 140mbs

 

[mustang7757]

Data mostly but both, my data speed are between 45-100mbs, Wi-Fi is 140mbs

Hmm ..let me see if @Javier P might know something.

 

[mra22d]

Just did a speed check in at 46mbs

 

[mustang7757]

Just did a speed check in at 46mbs

Ok , I tagged Javier maybe he knows something I'm missing ,as he knows the Moto phones

 

[mra22d]

Right on...

 

[Javier P]

MOTO Z4: All of a sudden my Bluetooth connection for audio (music) cuts out every minute or so for a split second whether it's in my truck, headphones or my speaker. Seems like it happened ever since the Android 10 update? Not sure. How do I fix this?

It seems this is a widespread bug affecting many Z4 devices after the latest security patch. Moto tech are aware of the problem and said a fix is in the making. In the meantime these tricks seem to have worked for some people, worth a try.

Try turning off Location Services and WiFi on your Moto Z4.

You can also try unpairing and re-pairing your Bluetooth device again.

Try turning off Bluetooth Scanning.

Set your hotspot to use 5ghz instead of 2.4ghz

Tell us how it goes.

 

[mra22d]

Seems to be working... Much thanks

 

[Javier P]

Seems to be working... Much thanks

Excellent! Glad it helped. Which step did the trick?

 

[mra22d]

I think it was the location?
My phone doesn't have option to turn Bluetooth scan on or off just pair new device. Never have hotspot on. Re connected numerous times. Seldomly run Wi-Fi.
Seems weird to me to shut off location, what if I'm in an emergency? Didn't completely turn off location just switched the apps that need location from always on to on only when in use. Thoughts on how to keep location on all the time?
Show quoted text

 

[bill-e]

Motorola is aware of the problem, identified the issue and is testing the fix.

https://forums.lenovo.com/t5/Moto-Z4/bluetooth-skipping-issues-after-6-2-20-update/m-p/5019079