01-09-2021 05:14 PM
tools
  1. tpapictures's Avatar
    tpapictures
    I've got my dad's Z2 Force, I have no idea how he did this but it's stuck in a boot loop. I'm able to get into recovery and I would normally try hard resetting but he is convinced that he has photos on there that he wants to salvage. Is there ANY way I can get into the phone to recover those photos so that I can then do a hard reset?
    Thanks for any advice!!
    01-08-2021 12:13 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    There may not be much you can do, since that phone doesn't have an option for wiping the cache partition (since it uses dual partitions for seamless updates).

    Did you check his Google Photos in the cloud, in case he had auto-backup turned on?
    01-08-2021 01:08 AM
  3. tpapictures's Avatar
    tpapictures
    Originally Posted by B. Diddy
    There may not be much you can do, since that phone doesn't have an option for wiping the cache partition (since it uses dual partitions for seamless updates).
    Did you check his Google Photos in the cloud, in case he had auto-backup turned on?
    Yeah, he's convinced that there are actually photos on the device.
    01-08-2021 03:27 AM
  4. tlc264's Avatar
    tlc264
    Check the sd card
    B. Diddy likes this.
    01-08-2021 11:42 AM
  5. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Originally Posted by tpapictures
    Yeah, he's convinced that there are actually photos on the device.
    Sorry, but to clarify -- this means that you've checked his Google Photos on the web and don't see those photos?

    I agree with tlc264, if there's an SD card inserted, take it out and put it into your PC to look for photos there.
    01-08-2021 01:48 PM
  7. tpapictures's Avatar
    tpapictures
    Originally Posted by B. Diddy
    Sorry, but to clarify -- this means that you've checked his Google Photos on the web and don't see those photos?
    I agree with tlc264, if there's an SD card inserted, take it out and put it into your PC to look for photos there.
    As I said, the photos are ON the device.
    01-08-2021 02:37 PM
  8. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    I know that you said they're on the device -- I just wanted to make sure Google Photos in the cloud was checked as well, which was not specified.

    Not sure what else to suggest, besides bringing it to a data recovery specialist (which can cost hundreds of dollars). Good luck!
    01-08-2021 03:22 PM
  9. tpapictures's Avatar
    tpapictures
    No they're not. There were also photos on Google Photos but as I said, and it's why I posted here, he is certain there are photos physically on the phone.
    Apart from that, I don't quite know where to go from here because there is no guarantee hard resetting will even fix the bootloop if I'm not mistaken.
    01-08-2021 04:27 PM
  10. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Originally Posted by tpapictures
    Apart from that, I don't quite know where to go from here because there is no guarantee hard resetting will even fix the bootloop if I'm not mistaken.
    That's correct, if the problem is corrupt firmware (a factory reset still uses the same corrupt firmware) or a hardware fault.
    01-08-2021 05:05 PM
  11. tpapictures's Avatar
    tpapictures
    Originally Posted by B. Diddy
    That's correct, if the problem is corrupt firmware (a factory reset still uses the same corrupt firmware) or a hardware fault.
    Ok, so the photos are lost then. Shame.
    01-08-2021 05:12 PM
  12. mustang7757's Avatar
    mustang7757
    Trusted Member
    Ambassador
    Moderator
    Looks that way unfortunately
    01-08-2021 08:53 PM
  13. tpapictures's Avatar
    tpapictures
    Originally Posted by B. Diddy
    That's correct, if the problem is corrupt firmware (a factory reset still uses the same corrupt firmware) or a hardware fault.
    Originally Posted by mustang7757
    Looks that way unfortunately
    Ok, thanks guys.
    B. Diddy and mustang7757 like this.
    01-09-2021 05:14 PM
« Is there going to be a Motorola Z5 ? or is the Z line discontinued

Similar Threads

  1. Samsung A6 Charging Problem
    By Nilay Arora in forum General Help and How To
    Replies: 10
    Last Post: 01-09-2021, 01:01 AM
  2. text notification problem
    By bnewt5 in forum Ask a Question
    Replies: 4
    Last Post: 01-07-2021, 09:39 PM
  3. Samsung A6 Charging Problem
    By Nilay Arora in forum Samsung Galaxy S9 & S9+
    Replies: 1
    Last Post: 01-05-2021, 10:22 AM
  4. Can't find installed program on any screens in Moto e6
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 01-04-2021, 01:46 PM
  5. Can you fit SD card in moto g7 play?
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-04-2021, 12:18 PM
LINK TO POST COPIED TO CLIPBOARD