02-14-2018 10:02 AM
29 12
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  1. o4liberty's Avatar
    Dropped my phone 3 feet on to a tile floor and a small chunk of the screen came out. I contacted moto and they will replace my device luckily.

    I had a glass screen protector on order too bad they didn't have them in stock.
    08-19-2017 07:29 AM
  2. Morty2264's Avatar
    Oh no! So glad that Motorola is going to replace it for you, and that everything is working out! At least now you have a screen protector en route to protect your next phone!
    08-19-2017 09:16 PM
  3. Mike-Mike's Avatar
    I recommend the Verizon Flexible Glass
    stacy.stephen likes this.
    08-19-2017 09:20 PM
  4. o4liberty's Avatar
    I tried to get AT&T to do the warranty since its part of the manufacturer warranty but they said no. Hopefully it's back by the end of the week.
    08-22-2017 06:36 AM
  5. o4liberty's Avatar
    Shipped phone back on Monday it's scheduled to be returned to me on Thursday a brand new device.
    Morty2264 likes this.
    08-22-2017 05:53 PM
  6. Morty2264's Avatar
    Shipped phone back on Monday it's scheduled to be returned to me on Thursday a brand new device.
    So glad it will be returned to you on Thursday! Keep us posted!
    08-22-2017 07:49 PM
  7. bhatech's Avatar
    +1 for the Verizon flexible glass protector, fits perfect, covers everything, feels great. I had bought some shield IQ glass protector from Amazon which are junk. Go with the Verizon flexible one even though expensive at $25.
    stacy.stephen and NJ1193 like this.
    08-24-2017 03:24 PM
  8. Breadman's Avatar
    I bought a 2 pack of screen protectors off eBay for $7.99. They have the black around the edge to match the phone and the install very easily. Bought a Body Guards from AT&T and it broke while in my pocket and had lots of scratches after only 2 days.
    NJ1193 likes this.
    08-24-2017 06:51 PM
  9. o4liberty's Avatar
    New phone arrived brand new added glass screen protector works great nice to know it has a 4 year screen warranty.
    08-25-2017 06:22 PM
  10. Ry's Avatar
    protector is a must with any Shattershield phone.
    maxman1 likes this.
    08-27-2017 12:07 PM
  11. o4liberty's Avatar
    I use a screen protector on almost every device saves on deductible when insurance claim is used.
    08-27-2017 04:05 PM
  12. o4liberty's Avatar
    I bought a 2 pack of screen protectors off eBay for $7.99. They have the black around the edge to match the phone and the install very easily. Bought a Body Guards from AT&T and it broke while in my pocket and had lots of scratches after only 2 days.
    Wow my bodyguardz seems to hold up good and I am in construction and my device gets banked around all day I would get a warranty replacement from them its got a lifetime warranty.
    08-27-2017 04:07 PM
  13. Photo_Drew's Avatar
    had the zagg but didn't like the fit. put the Verizon flexible glass on and like it much better. easier to use the one button nav too which I'm starting to enjoy
    10-03-2017 12:34 PM
  14. Masheen's Avatar
    Definitely slap a tempered glass protector on this thing. Still upsetting Lenovorola hasn't put factory tempered glass on the top layer of their 5 part super unbreakable horse-proof helicopter-proof screen. Need to Google Flagship.
    xweb10 likes this.
    10-03-2017 04:07 PM
  15. codyfred85's Avatar
    I'm guessing they thought it would be easier to have a screen protector in stores vs making one and expecting people to order replacements through them. I've dropped my phone and few times and am perfectly find with the trade off so I do not worry about a broken screen.
    10-03-2017 07:17 PM
  16. o4liberty's Avatar
    The screen protector on my new device has worked well so far moto should sell the protector with every new device.
    10-06-2017 05:35 AM
  17. Masheen's Avatar
    Aftermarket tempered glass protector is life. Moto actually sells the outermost layer of the shatter-proof screen as a replacement, not that the layer is in any way a "screen protector" lol. I actually peeled it off my Z Force 1 before I sent it back.
    10-12-2017 03:27 PM
  18. RRHMJ23's Avatar
    I just got mine Friday, and I already have a few deeper scratches,. How can a " unbreakable " screen scratch so easily?
    VZWsucks likes this.
    10-23-2017 12:29 PM
  19. stanleywinthrop's Avatar
    I just got mine Friday, and I already have a few deeper scratches,. How can a " unbreakable " screen scratch so easily?
    Because "unbreakable" has a different definition than "un-scratchable"
    xweb10 likes this.
    10-31-2017 12:19 PM
  20. xweb10's Avatar
    I just got mine Friday, and I already have a few deeper scratches,. How can a " unbreakable " screen scratch so easily?
    These Moto phones with Shattershield are notoriously easy to scratch. It is one of the main reasons I prefer glass rather than plastic as a screen.
    11-12-2017 06:59 PM
  21. dmateo's Avatar
    These Moto phones with Shattershield are notoriously easy to scratch. It is one of the main reasons I prefer glass rather than plastic as a screen.
    So what happens if that shattershield were to be peeled off and used with the glass under it? Is it a gorilla glass?
    01-06-2018 06:59 AM
  22. chanchan05's Avatar
    So what happens if that shattershield were to be peeled off and used with the glass under it? Is it a gorilla glass?
    No. Basically instead of Gorilla Glass, moto used shatter shield which is a plastic based screen. It trades scratchability for being shatterproof because it's plastic. I guess Moto figured most people will be putting screen protectors on anyway, lets make it shatterproof instead of scratch resist.
    Morty2264 likes this.
    01-06-2018 07:31 AM
  23. Morty2264's Avatar
    No. Basically instead of Gorilla Glass, moto used shatter shield which is a plastic based screen. It trades scratchability for being shatterproof because it's plastic. I guess Moto figured most people will be putting screen protectors on anyway, lets make it shatterproof instead of scratch resist.
    I actually wouldn't mind this at all. That's a great and innovative move from Moto. I'd take that screen and then slap a tempered glass screen protector on it. 😃
    stacy.stephen likes this.
    01-08-2018 09:48 AM
  24. gabbott's Avatar
    I actually wouldn't mind this at all. That's a great and innovative move from Moto. I'd take that screen and then slap a tempered glass screen protector on it.
    The problem I'm finding is that plastic isn't as smooth as glass so putting a tempered glass protector into the screen results in areas it doesn't completely come in contact with so you run into bubbles or it not fully adhering. Plastic protectors work better on this screen because they are malleable unlike glass.
    Morty2264 and VZWsucks like this.
    01-08-2018 05:37 PM
  25. Morty2264's Avatar
    The problem I'm finding is that plastic isn't as smooth as glass so putting a tempered glass protector into the screen results in areas it doesn't completely come in contact with so you run into bubbles or it not fully adhering. Plastic protectors work better on this screen because they are malleable unlike glass.
    You do have a point - it's hard to get a tempered glass screen protector to "behave" like its plastic counterparts.
    benjamminh likes this.
    01-08-2018 05:47 PM
29 12

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