1. arwaldon4's Avatar
    Is it possible? I believe it is with other devices on Verizon wireless. As I am using my iPhone 7 Plus to write this while on the phone with my wife. I just purchased one this morning and it doesn't seem to have that capability.
    08-04-2017 04:48 PM
  2. Ry's Avatar
    Is it possible? I believe it is with other devices on Verizon wireless. As I am using my iPhone 7 Plus to write this while on the phone with my wife. I just purchased one this morning and it doesn't seem to have that capability.
    Advanced Calling enabled on the phone and line?
    benjamminh likes this.
    08-04-2017 11:32 PM
  3. arwaldon4's Avatar
    Advanced Calling enabled on the phone and line?
    Yes they have been enabled.
    08-05-2017 07:04 AM
  4. bryanmsi's Avatar
    It seems to work for me. Question: are you in a 4G LTE area?
    08-05-2017 11:53 AM
  5. arwaldon4's Avatar
    It seems to work for me. Question: are you in a 4G LTE area?
    Yes that I am. Would I have to update Verizon with the fact that I am switching devices? I'm not see if it's a IMEI mismatching issue, because previously when I had Verizon a while ago I had to do it online and switch it because the devices were cdma and I couldn't just switch out a SIM card. I'm wondering if that's the same issue I'm having now.
    08-05-2017 01:10 PM
  6. bryanmsi's Avatar
    That definitely could be the issue. If you go to the Verizon portal, go to MyDevices, and then Activate or Switch Device. You'll enter your SIM # and IMEI number which will provision your account correctly such that the advanced features of the Moto are enabled correctly.
    benjamminh and arwaldon4 like this.
    08-05-2017 01:31 PM
  7. arwaldon4's Avatar
    That's the ticket! Thanks for the assistance!!
    turbochgd likes this.
    08-07-2017 09:52 AM

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