1. jcdav2's Avatar
    This morning my fingerprint sensor stopped responding so I rebooted the phone. After reboot the options for using the fingerprint sensor have disappeared entirely. Anyone else have this issue or any advice?
    11-20-2017 08:37 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? Or after a cache partition wipe? https://motorola-global-portal.custh...p/30,6720,9835
    11-20-2017 10:15 AM
  3. jcdav2's Avatar
    Welcome to Android Central! Does this also happen in Safe Mode? Or after a cache partition wipe? https://motorola-global-portal.custh...p/30,6720,9835
    Unfortunately, neither safe mode nor a cache wipe has made any difference. I'm hoping to avoid a factory reset but that may be the next move.

    Posted via Android Central App
    11-20-2017 10:19 AM
  4. B. Diddy's Avatar
    Yes, I agree. If it still doesn't work, then it's likely a hardware failure -- is the phone still under warranty?
    11-20-2017 11:28 AM
  5. jcdav2's Avatar
    Yes, I agree. If it still doesn't work, then it's likely a hardware failure -- is the phone still under warranty?
    I believe so but I'll have to double check. Thanks for your help.

    Posted via Android Central App
    B. Diddy likes this.
    11-20-2017 01:01 PM
  6. jcdav2's Avatar
    In good news the factory reset seems to have done the trick and everything is working again.
    11-21-2017 07:10 PM

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