Moto Z2 play updates issues

[Rohan Jangam]

Why Moto Z2 play not receiving any security patch and software update since Feb update?

 

[B. Diddy]

Which carrier are you on, and did you get the phone from that carrier, or bring it from somewhere else?

 

[Rohan Jangam]

Sorry I m not getting what are u trying to say

 

[B. Diddy]

Which wireless carrier is the phone on?

Did you get your phone from that carrier, or was the phone originally sold by a different carrier? The reason I ask this is because a carrier-specific phone (e.g., a Verizon-branded Moto Z2 Play) usually has to be on that carrier's network to get the official system update over the air. If you brought a Verizon Z2 Play to some other carrier like AT&T, it might not get the official update over the air.

 

[Rohan Jangam]

I bought this mobile from local retail shop and service provider company for telecommunications n internet is Airtel.

 

[B. Diddy]

Ok, and what's the exact model number of the phone? You can find it in ​Settings>About Phone.

 

[Rohan Jangam]

There is no model number I found in about. Only model name Moto Z2 play is shown

 

[B. Diddy]

Are you sure there's even an official update since the February one? I can't find any mention on the web about a more recent one.

 

[Ry]

There is no model number I found in about. Only model name Moto Z2 play is shown

Is it the Verizon model or the US unlocked model?

 

[Ry]

Are you sure there's even an official update since the February one? I can't find any mention on the web about a more recent one.

There was an update on 2/22 that updated the Verizon Z2 Play to the Feb 2019 patch. There was another update on 5/8 that fixed some issues but did not bump up the patch version from Feb 2019.

https://forums.androidcentral.com/m...9-feb-2019-security-patch-level-new-post.html

 

[Ry]

I bought this mobile from local retail shop and service provider company for telecommunications n internet is Airtel.

What country?

 

[Rohan Jangam]

India