1. Rohan Jangam's Avatar
    Why Moto Z2 play not receiving any security patch and software update since Feb update?
    06-10-2019 07:54 AM
  2. B. Diddy's Avatar
    Which carrier are you on, and did you get the phone from that carrier, or bring it from somewhere else?
    06-10-2019 11:45 PM
  3. Rohan Jangam's Avatar
    Sorry I m not getting what are u trying to say
    06-12-2019 12:54 PM
  4. B. Diddy's Avatar
    Which wireless carrier is the phone on?

    Did you get your phone from that carrier, or was the phone originally sold by a different carrier? The reason I ask this is because a carrier-specific phone (e.g., a Verizon-branded Moto Z2 Play) usually has to be on that carrier's network to get the official system update over the air. If you brought a Verizon Z2 Play to some other carrier like AT&T, it might not get the official update over the air.
    06-12-2019 08:18 PM
  5. Rohan Jangam's Avatar
    I bought this mobile from local retail shop and service provider company for telecommunications n internet is Airtel.
    06-13-2019 01:07 PM
  6. B. Diddy's Avatar
    Ok, and what's the exact model number of the phone? You can find it in ​Settings>About Phone.
    06-13-2019 07:37 PM
  7. Rohan Jangam's Avatar
    There is no model number I found in about. Only model name Moto Z2 play is shown
    06-14-2019 01:26 AM
  8. B. Diddy's Avatar
    Are you sure there's even an official update since the February one? I can't find any mention on the web about a more recent one.
    06-14-2019 03:02 AM
  9. Ry's Avatar
    There is no model number I found in about. Only model name Moto Z2 play is shown
    Is it the Verizon model or the US unlocked model?
    07-10-2019 11:41 AM
  10. Ry's Avatar
    Are you sure there's even an official update since the February one? I can't find any mention on the web about a more recent one.
    There was an update on 2/22 that updated the Verizon Z2 Play to the Feb 2019 patch. There was another update on 5/8 that fixed some issues but did not bump up the patch version from Feb 2019.

    https://forums.androidcentral.com/mo...-new-post.html
    B. Diddy likes this.
    07-10-2019 11:43 AM
  11. Ry's Avatar
    I bought this mobile from local retail shop and service provider company for telecommunications n internet is Airtel.
    What country?
    07-10-2019 11:45 AM
  12. Rohan Jangam's Avatar
    India
    07-10-2019 11:49 AM

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