1. Umass021's Avatar
    My friend just bought a Motorola Z3 play less than a week ago and now it won't turn on. I had her hold down the power button and hold down the power and volume down and she did get into a screen that says recovery, start etc but nothing seems to be working after that it just blinks and turns off. Does anyone have any suggestions?
    12-06-2018 04:03 PM
  2. B. Diddy's Avatar
    Is it a brand new phone, or used/refurbished? Is it fully charged?
    12-06-2018 04:10 PM
  3. Umass021's Avatar
    Brand new and it had a lot of battery left. She charged it again and still nothing
    12-06-2018 09:38 PM
  4. B. Diddy's Avatar
    I wouldn't waste any more time and just bring it back to the store for a refund or exchange. If it's too late for that, then contact Lenovo for warranty repair/replacement.
    12-06-2018 09:59 PM
  5. Umass021's Avatar
    It was bought from Motorola directly so I'll have to contact them.
    12-07-2018 02:00 AM
  6. B. Diddy's Avatar
    At least they shouldn't give you too much of a hassle.
    12-07-2018 02:31 AM

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