1. Lzr000's Avatar
    When I am getting incoming calls, instead of a full screen menu with a round green button to swipe, I am getting two rectangular buttons (Decline and Answer). Tapping "Answer" button (even many times repeatedly) does not answer the call.
    I have MotoZ3 Play with latest Phone app (updated 01/21/2020) and Android 9.
    (I've tried to post this two times before and both times was getting error message).
    01-28-2020 05:39 PM
  2. Lzr000's Avatar
    Phone App does not answer call-calls.jpg
    This is a snapshot of what I see when I am getting incoming calls
    01-28-2020 05:43 PM
  3. mustang7757's Avatar
    Hi, can try clearing data, cache and force stop the phone app and test again
    01-28-2020 06:36 PM
  4. mustang7757's Avatar
    Moved this to Moto Z3 Play forums.
    01-28-2020 06:41 PM
  5. B. Diddy's Avatar
    It's normal for that notification to appear for incoming calls when you're actively using the phone. The fullscreen incoming call screen only shows up if the phone is idle when the phone call comes in.

    Does this happen in Safe Mode as well? https://support.motorola.com/us/en/p...ents/MS130377/
    01-28-2020 08:18 PM
  6. Lzr000's Avatar
    Hi, can try clearing data, cache and force stop the phone app and test again
    Hi, mustang7757, does "clearing data" mean "clear storage"? (BTW, I never received email notifications of the replies which is why I posted again)
    01-29-2020 10:51 AM
  7. mustang7757's Avatar
    Hi, mustang7757, does "clearing data" mean "clear storage"? (BTW, I never received email notifications of the replies which is why I posted again)
    Hi ,No problem , clearing data cache and force stop the phone app is by long press the phone app then tap info go to storage and perform the clear
    01-29-2020 10:53 AM
  8. Lzr000's Avatar
    Hi ,No problem , clearing data cache and force stop the phone app is by long press the phone app then tap info go to storage and perform the clear
    Hi, mustang7757, Thank you, did it, and on first try it works so far. I have this phone a few months, previous Android for years never had such problem. Google geniuses should've do it better, so that we would not have to keep manually clearing cache every few months.
    mustang7757 likes this.
    01-29-2020 11:10 AM
  9. mustang7757's Avatar
    Hi, mustang7757, Thank you, did it, and on first try it works so far. I have this phone a few months, previous Android for years never had such problem. Google geniuses should've do it better, so that we would not have to keep manually clearing cache every few months.
    Sometimes a app can glitch from a update or software update , when it happens to that app just use the method I mentioned should help out.
    Your welcome!
    01-29-2020 11:14 AM
  10. Lzr000's Avatar
    It's normal for that notification to appear for incoming calls when you're actively using the phone. The fullscreen incoming call screen only shows up if the phone is idle when the phone call comes in....
    Hi, B. Diddy, I did not try safe mode since after clearing cache/storage it seems to work for now.
    As for that call notification with small rectangular boxes, it also appears when I do not use the phone (just when I unlock the screen), and it minimizes the phone app if the call is answered, so I need to do some manipulations to get the dial pad- you know, some calls ask you press this, press that.
    01-29-2020 11:20 AM
  11. B. Diddy's Avatar
    Ok, but if the phone is idle (and the screen off), then when a call comes in, the screen should come on and show the fullscreen incoming call. In this situation, are you saying that the screen comes on automatically, but goes immediately to the homescreen with that banner notification showing?
    01-29-2020 11:27 AM

Similar Threads

  1. How do I block calls that are not my contacts
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 01-29-2020, 05:47 PM
  2. Blocked Call List
    By dbbr in forum Sony Xperia XA2
    Replies: 1
    Last Post: 01-28-2020, 06:48 PM
  3. Why do ads keep popping up before and after every time I turn my phone on
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-28-2020, 04:05 PM
  4. app for alarm clock with no need to cancel
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 01-28-2020, 04:02 PM
LINK TO POST COPIED TO CLIPBOARD