1. mwbryant1977's Avatar
    Smart lock is not working on my Android phone, also when you open smart lock setting in location and security it opens to a blank screen. I have searched this on Google and clearly this is a widespread problem across multiple devices and device brands. I have found one TEMPORARY fix, which is disabling smart lock in trusted agents, rebooting the device, then re-enabling smart lock in trusted agents. After doing this it works again for maybe half a day before smart lock is broke and opens to blank screen in settings once again. I need a fix. Im using a Moto Z3 (Verizon) running Android 8.1 with most recent updates installed.
    03-15-2019 01:07 PM
  2. sophiegriff's Avatar
    Android Smartlock has not worked for 2 years. I now have a Samsung S10+ running pie and Smart Lock still does not work. *I found a work around a year ago, I have to go into "smart Lock in settings and move the pin slightly every day by 1 degree or so and save that and it will work for the rest of that day only.* I also have 5 locations set for the area around my home but still, it does not stay unlocked for more than at most 48 hours. What is the problem?
    03-16-2019 11:47 AM
  3. maxman1's Avatar
    This is a bug in Android 8.1. I find it works until a reboot & goes out again. It's pretty unlikely to be fixed until hopefully, Pie 9.0 arrives.
    03-16-2019 11:49 AM
  4. sophiegriff's Avatar
    I am running 9 PIE but I just found this on google about smart lock.

    Important: When you don't use your device for 4 hours, and after it restarts, you'll need to unlock it.
    03-16-2019 12:00 PM
  5. cjreyes666's Avatar
    I have around 7 trusted devices, I currently don't have issues. But I do remember on the Note 4 days never using because I could never get it to work.
    03-17-2019 11:42 AM

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