01-01-2018 12:03 AM
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  1. Zillinifan83's Avatar
    Is anyone having issues where the SD memory card "unexpectedly" unmounts at random times? I worked with Verizon and they have replaced the card and subsequently the phone but I am still having issues. Currently it re-finds the card sometimes and sometimes I need to do a power off/on to get it to find the card.
    K Slink and callahan jason like this.
    02-02-2016 10:43 AM
  2. Zillinifan83's Avatar
    I should clarify. It says SD card unexpectedly removed even though it wasn't. Also getting error message that says No storage area found. Anyone else having these issues?

    Posted via the Android Central App
    callahan jason likes this.
    02-03-2016 07:27 PM
  3. blackwoodsbackwoods's Avatar
    Did your memory card issue ever get resolved? I am having the same problem. Motorola customer service wants me to do a factory data reset, but I am hesitant because it took a bit of effort to get this new phone set up the way I wanted and I don't want to go through that for nothing. It appears with others having the same problem a reset is not the answer. What kind of card were you using? Mine is a Sandisk Ultra 32gb class 10. I have a friend who got the same phone at the same time and his is doing it too.
    callahan jason likes this.
    04-17-2016 09:28 AM
  4. badcat's Avatar
    Just to report in on this my Maxx 2 is not having this issue. I had a SanDisk 32 GB card in it initially and it now has a 64 GB PNY card in it.
    04-17-2016 04:39 PM
  5. blackwoodsbackwoods's Avatar
    Thanks for the reply. Just to clarify, are you saying you did have a problem with the SanDisk 32 GB card and now you are not with the new card?
    04-19-2016 04:17 PM
  6. badcat's Avatar
    Sorry for the late reply. No I never had an issue with the SanDisk card. I just upgraded to the 64GB card for more capacity. Both cards worked without problems.
    04-23-2016 07:36 AM
  7. blackwoodsbackwoods's Avatar
    Thanks
    badcat likes this.
    04-27-2016 11:51 AM
  8. JC Velasco1's Avatar
    I am having the same problem with the SD card on my Droid Maxx 2
    callahan jason likes this.
    06-12-2016 02:03 PM
  9. RoyG Biv's Avatar
    I am also having the same problem with the SD card on my Droid Maxx 2. Using San Disk Ultra Plus 32 GB MicroSD HC. The error message is random. It will work fine for a week, then the message, then other times, I can restart the phone and 10 seconds after the restart I get the error message. First I had it set up as external storage, then I tried formatting it as internal storage. Still have the problem. Has anyone heard a solution?
    callahan jason likes this.
    07-06-2016 07:14 PM
  10. badcat's Avatar
    The only thing I can think of is to try re-seating the card in the tray. My card kind of "snapped" into the tray and felt like it was inserted solidly. Worth a try. Power off the phone first obviously.

    Posted via the Android Central App
    07-08-2016 07:35 AM
  11. garymdietz's Avatar
    Hi,

    I've spent WAY too much time on this and have confirmed (can I believe them?) with Verizon that this is a known Android 6.0.1 issue. You can see it pop up everywhere. My summary:

    1. New Droid Maxx 2 from Verizon around a month ago.
    2. New 64 GB SD card, UHS1 Type 10. The fast kind for HD cameras.
    3. I used the phone to format it as internal memory.
    4. It worked! For 3 weeks I had all of this memory. Was using for podcasts and photos and apps galore!
    5. Around week 4, the phone told me that the card was uninstalled and I needed to reinstall it.
    6. I tried a reboot and it would work for 10 mins. But then die again
    7. I powered down, opened and reinserted the card, powered up.
    8. Worked intermittently but would fail soon thereafter.

    Finally, it stopped working. Many apps failed - some worked halfway. All of my photos gone! (That's why we backup!) All of my podcasts gone! And my TouchDown HD email attachments - even new ones - still don't work. I can't get to old ones or new ones.

    I am going to have to factory reset and install everything and use without card until Google has a fix. Verizon told me that they are hearing more and more of these reports and that they have to wait for a Google fix.

    ARGH!!!! A $384 upgrade mostly to this phone so I could get 6.0.1 and lots of memory

    Can anyone confirm that they see the same thing I do -- and that they heard the same from Verizon?

    Thanks,

    Gary
    callahan jason likes this.
    07-12-2016 06:45 PM
  12. badcat's Avatar
    My card is formatted as external, not internal (or adoptive) and I've had no issues. As far as Verizon goes I can't say for sure. Personally I never believe what a Verizon rep tells me. I wonder if you should try the card as external? Just to see what happens?

    Posted via the Android Central App
    07-13-2016 05:37 AM
  13. Reg Duke's Avatar
    I am having the same issues with card. The local Verizon store said there should be a fix within a couple of weeks. My phone has been replaced and new card and still have the same issues.
    07-27-2016 09:26 AM
  14. noballoffire's Avatar
    I am experiencing everything you've said, in that order and on the same time-frame, except my card has always been mounted as external storage. So that won't help.

    Anyone have more information about the "fix in a couple weeks" that's been mentioned here?
    07-30-2016 01:03 AM
  15. doogald's Avatar
    Anyone have more information about the "fix in a couple weeks" that's been mentioned here?
    It's rare when anybody in a Verizon store has any correct information when it comes to updates. Approaching 0.01%.
    07-30-2016 06:55 AM
  16. badcat's Avatar
    It's rare when anybody in a Verizon store has any correct information when it comes to updates. Approaching 0.01%.
    Ya think it's that high a percentage?
    08-01-2016 08:37 AM
  17. badcat's Avatar
    Have any of you tried re-seating the card in the sim tray? As I mentioned in an earlier post my card sort of snapped into the tray and felt solid. I remember something about some Samsung phones having a similar issue and some people suspected the tray was shaky.
    08-01-2016 08:39 AM
  18. waltw0355's Avatar
    Hi,

    I've spent WAY too much time on this and have confirmed (can I believe them?) with Verizon that this is a known Android 6.0.1 issue. You can see it pop up everywhere. My summary:

    1. New Droid Maxx 2 from Verizon around a month ago.
    2. New 64 GB SD card, UHS1 Type 10. The fast kind for HD cameras.
    3. I used the phone to format it as internal memory.
    4. It worked! For 3 weeks I had all of this memory. Was using for podcasts and photos and apps galore!
    5. Around week 4, the phone told me that the card was uninstalled and I needed to reinstall it.
    6. I tried a reboot and it would work for 10 mins. But then die again
    7. I powered down, opened and reinserted the card, powered up.
    8. Worked intermittently but would fail soon thereafter.

    Finally, it stopped working. Many apps failed - some worked halfway. All of my photos gone! (That's why we backup!) All of my podcasts gone! And my TouchDown HD email attachments - even new ones - still don't work. I can't get to old ones or new ones.

    I am going to have to factory reset and install everything and use without card until Google has a fix. Verizon told me that they are hearing more and more of these reports and that they have to wait for a Google fix.

    ARGH!!!! A $384 upgrade mostly to this phone so I could get 6.0.1 and lots of memory

    Can anyone confirm that they see the same thing I do -- and that they heard the same from Verizon?

    Thanks,

    Gary
    Me too. Exactly the same situation. Sandisk 64 GB type 10 not being read. It worked for a couple of weeks after mounting it as internal memory. now after I re-insert the SD card it will read for a few minutes then gone again.
    callahan jason likes this.
    08-03-2016 01:03 PM
  19. badcat's Avatar
    So still no one has tried re-seating thier card?

    Posted via the Android Central App
    08-05-2016 07:35 AM
  20. danhotchkiss's Avatar
    I've reseated my SD card several times, and still have this problem now and then. For me it's not as frequent as it is for others--maybe once every two or three weeks.
    callahan jason likes this.
    08-19-2016 10:50 AM
  21. DamTexan's Avatar
    I got my Droid Maxx 2 yesterday. I've experienced the SD problem from the very second I got home with my phone. I have a 128 g Sandisk Ultra.
    I've reseated the SD multiple times and restarted my phone numerous times. It reads for a few minutes after reset but unmounts soon after.
    There is about a 32 of an inch play in the tray. It slides just slightly back and forth in the tray. The SD card does not "snap" in or feel secure no matter how I seat it. I will be returning this phone asap. I'm not going to wait for Motorola to admit they messed up.
    08-20-2016 10:48 PM
  22. danhotchkiss's Avatar
    For the benefit of all who are experiencing this problem, here is what I did that so far seems to have worked, based on 24 hours of moderate use. I'm using a Droid Maxx 2 with a 128GB Sandisk SD card that has been disconnecting anywhere from 1 minute to an hour after rebooting:

    I went to Settings, Storage & USB, Sandisk SD card, Apps. This brings up a list of apps that Android has moved to the SD card, If they are not sorted by size, you can sort them using the menu. I started moving some of the bigger apps back to internal memory by selecting them and clicking "Change."

    For me, the culprit seemed to be Evernote. Or possibly Roboform. So long as it is working, I am done tinkering!

    Good luck,
    Dan
    badcat likes this.
    08-22-2016 10:07 AM
  23. badcat's Avatar
    For the benefit of all who are experiencing this problem, here is what I did that so far seems to have worked, based on 24 hours of moderate use. I'm using a Droid Maxx 2 with a 128GB Sandisk SD card that has been disconnecting anywhere from 1 minute to an hour after rebooting:

    I went to Settings, Storage & USB, Sandisk SD card, Apps. This brings up a list of apps that Android has moved to the SD card, If they are not sorted by size, you can sort them using the menu. I started moving some of the bigger apps back to internal memory by selecting them and clicking "Change."

    For me, the culprit seemed to be Evernote. Or possibly Roboform. So long as it is working, I am done tinkering!

    Good luck,
    Dan
    This might explain why I haven't experienced the problem. I never moved any apps over to my sd card. I just use the storage for music and pictures. Good work!
    08-25-2016 07:38 AM
  24. danhotchkiss's Avatar
    There are two sets of user options that affect this issue. One is whether to use the SD card as "internal" vs. "external" memory. The problem we are discussing in this thread only occurs if you choose "internal." When "internal" is chosen, Android moves some apps to the SD card without user intervention, unless the user chooses (app by app) to prevent it from doing so.

    Dan
    08-25-2016 10:21 AM
  25. badcat's Avatar
    One of my earlier posts (#12) recognizes that fact. And the post by noballoffire (#14) says they are experiencing the problem with the card formatted as external.

    I never formatted my card as adoptable storage and this is one of the reasons why. Between the problems some people have had and the fact that you can't recover anything off the card pushed me towards not doing that and just using it for music and pictures. I'm not an app hound and I won't fill up the internal memory of my phone.
    08-25-2016 04:13 PM
39 12

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