06-19-2016 11:53 AM
33 12
  1. doogald's Avatar
    Had the same issue and this thread helped find the solution. Running 4.0.4 there is a calibration for the g-gensor.

    Settings> Display> Als_ps calibration.

    I had to put my hand directly on the phone where the sensor is (close to ear/phone call speaker) and it sets the sensor that locks out the screen when the phone is next to your ear.

    Thanks for leading me in the right direction and hopefully this added bit helps others.
    This forum is for the Motorola Droid Maxx. There is no such setting on this phone.
    02-10-2014 07:06 PM
  2. beeare's Avatar
    This happened to me once - I was in people and hit he phone number of a contact by mistake and the phone started calling. Unfortunately, I hit the power just as it started calling. Once I did that, the phone was never responsive - it just started completing the call.

    It only happened once, though.

    I do have the Verizon screen protector on, but it definitely had a cutout over the proximity sensor.
    The Verizon screen protectors are the worst ever.

    The zag ones are overrated in my opinion as well. They add a vinyl, rubbery feel that I just do not like, although they do look pretty clear.

    The best one I've found by far is from a company called Ismooth.

    It is literally unnoticeable and feels like the actual screen. It is also pretty good when it comes to scratch resistance. And I've also never had a problem with the screen blacking out while on calls. I often put my phone in speaker and use other apps while on calls.

    Sent from my XT1080 using AC Forums mobile app
    02-10-2014 10:26 PM
  3. Barb22's Avatar
    Just bought Motorola moto e
    Silly question how do you turn it off once you have made a call ?

    01-07-2015 04:09 PM
  4. Reese Pike's Avatar
    OMGOSH you saved me with this advice. I was ready to buy a new phone. Thanks!
    03-31-2015 07:45 AM
  5. tamq's Avatar
    I have the new LGg4 and the black screen has been driving me CRAZY. I followed as much as I could from the advice below, but the LG does not have same options.
    So I went to Settings / Display and at the bottom is "Motion sensor Calibration". Click on that and there are instructions to calibrate motion for phone.
    Walaa! It worked for me and only goes dark ( I assume to save battery) when phone is to my ear. As soon as handhold phone, dial pad / screen returns. Hopefully this helps someone!
    07-22-2015 02:28 PM
  6. Savvra's Avatar
    I had this issue from an improperly placed screen protector as well. I don't remember what brand I have on my phone but it's the Zagg type.

    Posted via Android Central App
    07-23-2015 11:34 PM
  7. saketh reddy1's Avatar
    Is there my phone has same problem that
    You can do it go to all apps and long press phone then you can see app info go to it and first clear chake and then clear data after you have to disable and then wait and enable so you can do it thak u because of you i got this idea
    12-09-2015 01:20 AM
  8. Francis Kalu's Avatar
    On both phones, when I make a phone call it stays on black screen, the power button sometimes works, but most of the time it stays black and can't end call or turn on speaker
    06-19-2016 11:53 AM
33 12

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