07-29-2015 11:46 AM
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  1. Xanth269's Avatar
    hello all,

    so yesterday (Before I did the system update) went to check my voice mail, I accidentally hit #4 not #1, listened to my message and hit 7 to delete, (i have 2 saved messages) well the VM icon did not disappear, tried to reboot, nothing, tried to leave myself a VM and delete it, icon still there, now it shows yesterday date next to it. I searched and see option 4 was for a Message Waiting Indicator. tried to turn on and than off, still VM icon stuck.

    Any suggestions? don't want to do a reset that would be a last option.

    Thanks,
    Xanth
    10-31-2014 05:36 AM
  2. B. Diddy's Avatar
    When exactly did you hit the 4 by accident? In reviewing the Verizon voicemail instructions, I can't see anything about 4 being related to Message Waiting Indicator: Voice Mail Instructions | Verizon Wireless
    10-31-2014 12:49 PM
  3. Xanth269's Avatar
    So I dialed into voicemail, entered password, that hit #4 instead of #1 said notifacation option on or off don't remember. Than hit #1 to listen to meaaasge and than 7 to delete message. Icon did not disappear. Tried to get back to personal options to Chang to off, nothing, changed to on, nothing.
    Thanks for taking time with this.
    10-31-2014 07:33 PM
  4. B. Diddy's Avatar
    If you look at the instructions PDF in that above linked webpage (click on the instructions on the lower half of that page), you'll see that 4 on the main menu is Personal Options, and 1 on the Personal Options menu is Message Waiting Indicator On/Off. So go to your voicemail, enter your password, then dial 4 and then 1 again, and that should toggle the Message Waiting Indicator back to its normal setting (presumably Off).
    11-01-2014 01:09 AM
  5. Sandman333's Avatar
    But if he has no messages, the indicator shouldn't show up. I haven't been able to get rid of that indicator since Verizon forced their stupid visual voicemail junk on everyone.

    Sent from my XT1080 using Tapatalk
    11-01-2014 10:15 AM
  6. Jab73180's Avatar
    But if he has no messages, the indicator shouldn't show up. I haven't been able to get rid of that indicator since Verizon forced their stupid visual voicemail junk on everyone.

    Sent from my XT1080 using Tapatalk
    My wife has the same issue

    -Jason
    11-01-2014 10:28 AM
  7. fl2oftmd's Avatar
    If you go to setting > apps > all > phone. Clear data it goes away. No it does not clear contacts. Just takes voicemail notification off notification bar.

    fl2oftmd Posted via the Android Central App
    11-01-2014 11:45 AM
  8. B. Diddy's Avatar
    But if he has no messages, the indicator shouldn't show up. I haven't been able to get rid of that indicator since Verizon forced their stupid visual voicemail junk on everyone.

    Sent from my XT1080 using Tapatalk
    That would make sense, but I was basing my suggestion on the fact that this started after toggling that Message Waiting Indicator function on or off. Regardless of any messages that are actually waiting, maybe that toggle messed things up a bit.

    Clearing Data from the Phone app also sounds like a good idea.
    11-01-2014 12:04 PM
  9. Sandman333's Avatar
    If you go to setting > apps > all > phone. Clear data it goes away. No it does not clear contacts. Just takes voicemail notification off notification bar.

    fl2oftmd Posted via the Android Central App
    Awesome, thank you. I've been looking for a way to get rid of that stupid icon for months. I'm assuming it will now function like it's supposed to, show up when I have a message and go away when I don't?

    Sent from my XT1080 using Tapatalk
    11-01-2014 09:06 PM
  10. Xanth269's Avatar
    Woke up this morning and icon gone. Maybe it cleared it self I did nothing. So if I go into option 4 than I guess I want to make sure toggle is on so it will show and VM icon.
    11-02-2014 03:02 PM
  11. Sandman333's Avatar
    This wasn't a permanent fix. Restarted my phone and the icon is back, but no messages in my inbox. Get your **** together, Verizon. You forced this visual voicemail junk down our throats. The least you could do is clean up the bug it introduced with the OTA release.

    Sent from my XT1080 using Tapatalk
    11-02-2014 11:49 PM
  12. perkdog65's Avatar
    This wasn't a permanent fix. Restarted my phone and the icon is back, but no messages in my inbox. Get your **** together, Verizon. You forced this visual voicemail junk down our throats. The least you could do is clean up the bug it introduced with the OTA release.

    Sent from my XT1080 using Tapatalk
    If was truly a BUG with the software updated then how come it is not affecting everyone's device. I took the update and activated the advanced calling feature and had to switch to the visual voice mail and I don't have the issue that you describe. And I don't think they forced the visual voicemail down your throat. The other voicemail is just not compatible with the advanced calling feature so if YOU elect to use the new feature(and you don't have to) then you have to make the switch to the visual voicemail. JMHO
    11-03-2014 07:16 AM
  13. Sandman333's Avatar
    If was truly a BUG with the software updated then how come it is not affecting everyone's device. I took the update and activated the advanced calling feature and had to switch to the visual voice mail and I don't have the issue that you describe. And I don't think they forced the visual voicemail down your throat. The other voicemail is just not compatible with the advanced calling feature so if YOU elect to use the new feature(and you don't have to) then you have to make the switch to the visual voicemail. JMHO
    Visual voicemail was forced on us as a "trial" before advanced calling was released and I'm hardly the only person that has the message waiting bug. I also have never opted into advanced calling, so there goes your little theory on that. Congrats that you don't have the bug but the world is bigger than just you.

    Sent from my XT1080 using Tapatalk
    11-03-2014 07:37 AM
  14. perkdog65's Avatar
    Visual voicemail was forced on us as a "trial" before advanced calling was released and I'm hardly the only person that has the message waiting bug. I also have never opted into advanced calling, so there goes your little theory on that. Congrats that you don't have the bug but the world is bigger than just you.

    Sent from my XT1080 using Tapatalk
    I am sorry sir but you are simply wrong.. I just went into my account on the VZW website and deactivated the advanced calling feature and by doing that it allowed me to change back to the old standard voicemail system (NOT visual vm). I even went as far as to call my cell phone from my work phone and leave myself a message. The message icon showed up on my cell and I selected it and it was the old voice mail system "please enter your password and hit pound, blah, blah, blah" so I did and listened to my message and promptly deleted it. So it's not a theory anymore it is now fact.
    If you want to go back to the old voice mail system there is nothing stopping you from doing so, just saying! Just follow the steps that I went through and you will be just fine.
    11-03-2014 08:17 AM
  15. B. Diddy's Avatar
    A bug doesn't have to be experienced by everyone. It could be some interaction with another piece of software or firmware that some people have but others don't.

    Let's keep the discussion supercool and friendly, yeah?
    11-03-2014 10:51 AM
  16. Aquila's Avatar
    Let's keep the discussion supercool and friendly, yeah?
    Life is very short and there's no time for fussing or fighting, my friend.
    Paul627g likes this.
    11-03-2014 10:59 AM
  17. Aquila's Avatar
    Apparently my above post wasn't very clear. So here we go...

    Ladies and gentlemen, please keep discussion productive and on topic. Personal attacks, insults, taking threads off topic and other disruptive posting behaviors are not acceptable. If you do not like a post, please behave like an adult and move on, or if you feel it violates the forum rules, please report it. At no point should members be calling each other out in posts. Thanks.
    B. Diddy likes this.
    11-03-2014 12:18 PM
  18. Sandman333's Avatar
    So, does anyone have an actual solution to this bug, or does it require another OTA?

    Sent from my XT1080 using Tapatalk
    11-03-2014 12:41 PM
  19. B. Diddy's Avatar
    One possible troubleshooting tactic is to boot into Safe Mode, then start up Visual Voicemail. Then add other apps one by one until the problem recurs--that may tell you which app is causing the conflict. Obviously, this would be a pretty tedious process, but it's one way to do it.
    11-03-2014 01:20 PM
  20. Sandman333's Avatar
    One possible troubleshooting tactic is to boot into Safe Mode, then start up Visual Voicemail. Then add other apps one by one until the problem recurs--that may tell you which app is causing the conflict. Obviously, this would be a pretty tedious process, but it's one way to do it.
    Is there a way to completely remove visual voicemail from my phone? I don't use it and have never opted in to advanced calling. If what I've read about advanced calling is true (losing 4g signal results in a dropped call) I don't want anything to do with it.

    Sent from my XT1080 using Tapatalk
    11-03-2014 01:23 PM
  21. B. Diddy's Avatar
    I'm betting it's only removable if you root the device. Most Verizon bloatware can only be disabled.
    11-03-2014 01:28 PM
  22. doogald's Avatar
    The Visual Voicemail app cannot be disabled since the 4.4.4 update last July.

    Does anybody other than Sandman333 have this problem? I just don't think that this is a widespread bug on the Maxx at all. Maybe I'm wrong? I do not have that problem, though I have been using Google Voice for voicemail on my phone since two Android phones agao. Maybe you should try that? Signing up for a number is free, and now voicemails come in through the Hangouts app, if you wish.

    Instructions to set it up: [GUIDE] Google Voice on your Verizon GS3 | Verizon Samsung Galaxy S III | XDA Forums (again, since these instructions were posted, Google has optional integration of Google Voice into the Hangouts app.) It used to be easier to set up on Verizon phones until they went LTE; now you have to do those three dials.
    11-03-2014 01:46 PM
  23. Sandman333's Avatar
    There was a lot of talk of others having this issue when the Visual Voice mail trial was forced on everyone. I never saw a solution back then either

    Sent from my XT1080 using Tapatalk
    11-03-2014 02:27 PM
  24. perkdog65's Avatar
    I apologize if my previous posts were taken the wrong way. I was trying help but maybe didn't understand the depth of the problem since I am not experiencing it. I thought the crux of your problem was with the visual VM and I was trying to let you know that you can go back to the old standard non-visual VM if you wanted to from your account settings which would remove visual VM from your account. I realize that the actual app cannot be disabled or removed. So I guess my question Sandman, is when you check your voicemail on your phone does it use the old system or does it use the visual VM? If it's using the visual VM I would try going into your account settings and removing that feature and fall back to the regular old voicemail and restart your phone to see if that helps.
    11-03-2014 03:26 PM
  25. Sandman333's Avatar
    I don't use VVM. I use the old method of voice mail that requires a pin number.

    Sent from my XT1080 using Tapatalk
    11-04-2014 04:18 PM
34 12

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