11-27-2015 09:21 AM
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  1. Robin Hebert's Avatar
    Finally got a definitive answer this evening on what happened with my order. Apparently somewhere down the line my order got lost in the internets and I was sent a code from Motorola to put into Moto maker to rebuild my phone and order it yet again... Extremely unhappy about the fact that it took 11 days to find this out. At least now I know my phone is actually ordered, unfortunately it won't be delivered until 11/24.
    Why so long?

    Posted via the Android Central App
    11-09-2015 09:02 PM
  2. Sandman333's Avatar
    Thanks ) so how is call quality?

    Posted via the Android Central App
    I can't tell any difference from my Droid MAXX. I haven't turned on VoLTE yet (HD calling).
    11-09-2015 09:03 PM
  3. Snareman's Avatar
    Finally got a definitive answer this evening on what happened with my order. Apparently somewhere down the line my order got lost in the internets and I was sent a code from Motorola to put into Moto maker to rebuild my phone and order it yet again... Extremely unhappy about the fact that it took 11 days to find this out. At least now I know my phone is actually ordered, unfortunately it won't be delivered until 11/24.
    How did you get this figured out? I ordered mine on 10/31 with a ETA of 11/11. Its now 11/10 and its still listed as being built
    11-10-2015 01:18 AM
  4. Ryan Christians's Avatar
    I placed my order for a customized 64 GB model on Sunday at a Verizon corporate store. I just received my tracking info last night with an expected delivery date of Thursday! When I placed my order the estimated delivery date was 11/16 so the speed of shipping has surprised me.
    dmark44 likes this.
    11-10-2015 06:50 AM
  5. Tonya Pinette's Avatar
    How did you get this figured out? I ordered mine on 10/31 with a ETA of 11/11. Its now 11/10 and its still listed as being built
    When I got an email from Motorola with the code to reorder it. Did you order the white and silver face and frame? If you did, it's on back order until 11/24. If that's not the case I would call both Verizon and Motorola to try to find an answer about your delay.
    11-10-2015 08:19 AM
  6. abwchris's Avatar
    Finally got a definitive answer this evening on what happened with my order. Apparently somewhere down the line my order got lost in the internets and I was sent a code from Motorola to put into Moto maker to rebuild my phone and order it yet again... Extremely unhappy about the fact that it took 11 days to find this out. At least now I know my phone is actually ordered, unfortunately it won't be delivered until 11/24.
    There had to be a screwup in the system for a lot of people that ordered on launch or day after because I just received my code finally too after ordering on the 29th and spending way too much time on the phones with both companies. Got a free Garmin VivoFit out of the deal tho so my fiancee will be happy.
    11-10-2015 10:40 AM
  7. Highland Droid's Avatar
    I'm in the same boat you're in. Who did you get the Garmin from? Verizon or Motorola? Any advice on how you pulled that off?
    11-10-2015 11:31 AM
  8. abwchris's Avatar
    I'm in the same boat you're in. Who did you get the Garmin from? Verizon or Motorola? Any advice on how you pulled that off?
    Got it from Verizon. I spent around 6 hours on the phone but after seemingly getting the issue resolved (it wasn't) I called back in to Verizon Customer Service and asked to speak to a manager. They went through my previous calls and heard 3 different reps outright lie to me at which point they apologized immensely and offered me a few items and I went with the Garmin.

    I was told my package was lost by Fedex and to contact them by the first rep, Fedex had no such package. The second rep gave me a fake tracking number and when I said it doesn't exist in the Fedex system she said to give it some time and call back, tracking number was never valid. Third rep (conference with Moto rep too) told me they found my order and were in the process of contacting the factory to get an update and would call me back Monday morning, no such call ever came.

    I had never been so disrespected by customer service in any business ever before so I was pretty hot and called to speak to someone who could do something about it. I told the manager if it wasn't for the signal reliability where I live/travel to I would have jumped over to T-Mo without a second thought and returned my fiancee's iPhone 6S we just purchased.

    I will say the manager I spoke to, name escapes me, seemed very friendly and helpful and I don't know if she had anything to do with it but the next morning I received my Moto pin number to reorder my device so in the end I am getting the phone I want after way too much hassle.
    11-10-2015 02:52 PM
  9. Snareman's Avatar
    When I got an email from Motorola with the code to reorder it. Did you order the white and silver face and frame? If you did, it's on back order until 11/24. If that's not the case I would call both Verizon and Motorola to try to find an answer about your delay.
    Yea, the white. I spoke to 2 different Motorola reps, one online and one on the phone. Neither of their primary languages was English and I felt like I was talking to a rep in the store. Neither of them seemed to totally be able to help me. I mentioned hearing about the backorder thing, but they didn't know anything about that. I finally just asked if I could cancel my order and just go buy one from the store. They said I can't cancel it, but can return it for a full refund when it arrives. I think I'm just going to go buy an all black one in the store tomorrow. I guess at least that way it will hide all of the sensors. I wanted to get something other than a black phone this time around, but oh well.
    11-10-2015 03:07 PM
  10. dblackw2's Avatar
    Finally got a definitive answer this evening on what happened with my order. Apparently somewhere down the line my order got lost in the internets and I was sent a code from Motorola to put into Moto maker to rebuild my phone and order it yet again... Extremely unhappy about the fact that it took 11 days to find this out. At least now I know my phone is actually ordered, unfortunately it won't be delivered until 11/24.
    So, just so I know if I am still being led on by Motorola. They gave me an order number and stated that my expected delivery date is 11/20. I never got a code just an order number. Did you ever get an order number from them before you got your code sent to you to order through Moto Maker? I do want to clarify that the order number Motorola gave me is different than my two order numbers through Verizon.

    This has been the worst experience I have ever had with Verizon, Motorola, or any company for that matter.
    11-11-2015 12:22 AM
  11. Tonya Pinette's Avatar
    So, just so I know if I am still being led on by Motorola. They gave me an order number and stated that my expected delivery date is 11/20. I never got a code just an order number. Did you ever get an order number from them before you got your code sent to you to order through Moto Maker? I do want to clarify that the order number Motorola gave me is different than my two order numbers through Verizon.

    This has been the worst experience I have ever had with Verizon, Motorola, or any company for that matter.
    This has been absolutely awful for me as well. Completely unsatisfied with this transaction. To answer your question I was first given a code to reorder, after I rebuilt my phone and put the order through I was then sent an email with an order number and estimated delivery date and a link that brings me to the progress tracker. It's currently being built.
    11-11-2015 12:28 AM
  12. Tonya Pinette's Avatar
    Yea, the white. I spoke to 2 different Motorola reps, one online and one on the phone. Neither of their primary languages was English and I felt like I was talking to a rep in the store. Neither of them seemed to totally be able to help me. I mentioned hearing about the backorder thing, but they didn't know anything about that. I finally just asked if I could cancel my order and just go buy one from the store. They said I can't cancel it, but can return it for a full refund when it arrives. I think I'm just going to go buy an all black one in the store tomorrow. I guess at least that way it will hide all of the sensors. I wanted to get something other than a black phone this time around, but oh well.
    I would wait it out. The estimated delivery for the white front is 11/24 so although it is a few more weeks away, you will ultimately be more satisfied with the product knowing it was built the way you wanted it...
    11-11-2015 12:31 AM
  13. Snareman's Avatar
    I would wait it out. The estimated delivery for the white front is 11/24 so although it is a few more weeks away, you will ultimately be more satisfied with the product knowing it was built the way you wanted it...
    So, now my order is listed as "Complete". Wonder when that means it will be shipped or arrive. My phone look like this. Not sure about the backorder thing with the white face. Does your's still say its being built?
    11-11-2015 09:31 AM
  14. Toes Up's Avatar
    I order a Blue BN 32 GB the afternoon of November 6th and received the phone this morning.
    dmark44 likes this.
    11-11-2015 10:34 AM
  15. dblackw2's Avatar
    Finally got my tracking number from FedEx. My phones have a scheduled delivery date of 11/18!
    11-14-2015 01:25 PM
  16. gJ2xcGT3's Avatar
    Finally got my tracking number from FedEx. My phones have a scheduled delivery date of 11/18!
    Did your Turbo 2 arrive today? Seems mine is scheduled to be here on the 20th!
    dmark44 likes this.
    11-18-2015 06:30 PM
  17. dblackw2's Avatar
    Actually my phones had arrived on 11/16! I've been so busy playing with my phone I forgot to update you all.
    11-19-2015 10:08 PM
  18. gJ2xcGT3's Avatar
    Actually my phones had arrived on 11/16! I've been so busy playing with my phone I forgot to update you all.
    Ah well mine arrived yesterday, so early as well!
    dblackw2 likes this.
    11-20-2015 08:37 AM
  19. RichardJTesla's Avatar
    Mine will be here tomorrow but wow it was crazy trying to find out anything from Motorola or Verizon.

    Posted via the Android Central App
    It was. Thankfully everything went smoothly.
    11-24-2015 08:30 AM
  20. almondman's Avatar
    I ordered a T2 from Motorola a couple of days ago. Got a notice last night that it has been shipped. According to FedEx, it has been shipped from Shenzhen China, and right now it is in Chek Lap Kok, Hong Kong, where there is a international airport.
    We're all going to be speaking Chinese some day.
    11-25-2015 10:56 AM
  21. jonstrong's Avatar
    I've been through the ordering cycle twice now: First time, we got 3 codes from Verizon (on 11/15), got on the motomaker site and place orders for the 3 phones - and they were shipped on the 3rd day. Following FedEx tracking they went from Shenzhen to Hong Kong, to Tennessee and headed up to us in NJ - shipping was just a few days (don't recall exactly, but order to delivery was about 8 days). Two of these were perfect, and one phone had a problem. I called Motorola, arranged for a replacement, they emailed me a new code, we customized the replacement phone and placed the order - and it was shipped 2 days after that. On it's way to us now. Looks like we'll hit about the same timetable - receiving the phone about a week after placing the order.
    catstide likes this.
    11-27-2015 09:21 AM
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