11-10-2015 01:24 PM
41 12
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  1. 1901Madison's Avatar
    Especially frustrating when antivirus anti malware and ad detectors all say negative!
    Is it possible the anti-virus or malware app is the issue? I never use those because it seems like they do more harm than good.
    11-08-2015 03:43 PM
  2. THEPRFCT10's Avatar
    Is it possible the anti-virus or malware app is the issue? I never use those because it seems like they do more harm than good.
    Hmmmm never thought of that, although I've been using avast for years with no problems
    11-08-2015 04:06 PM
  3. doogald's Avatar
    OK, no third party apps downloaded. Phone just a week old. When opening apps like Tapatalk ...
    Just FYI - Tapatalk *is* a third party app. So is avast and lookout. You do obviously have third party apps installed. Perhaps you mean no apps other than pre installed or play store apps? (A third party app is any app that didn't come with the phone.)

    I'd try uninstalling or disabling any of the pre installed games that came with the phone that you don't use. See if it's one of them.
    D._Manley and anon(9227267) like this.
    11-08-2015 06:29 PM
  4. THEPRFCT10's Avatar
    My apologies, I meant apps other than downloaded from Google Play.
    11-08-2015 06:30 PM
  5. PowrDroid's Avatar
    Before resorting to a factory reset uninstall all "lesser" apps you've downloaded since you got the phone, especially games and music apps. Well known apps like Nova Launcher, ES File Explorer, IMDB, etc. are probably OK. Then start adding them back, one day at a time and keep lookout for the pop ups.
    THEPRFCT10 likes this.
    11-08-2015 06:31 PM
  6. THEPRFCT10's Avatar
    Before resorting to a factory reset uninstall all "lesser" apps you've downloaded since you got the phone, especially games and music apps. Well known apps like Nova Launcher, ES File Explorer, IMDB, etc. are probably OK. Then start adding them back, one day at a time and keep lookout for the pop ups.
    Will do thanks
    11-08-2015 06:35 PM
  7. MONDINGO's Avatar
    Hi bro! It's me.. Any luck with the pop ups?
    11-08-2015 08:36 PM
  8. THEPRFCT10's Avatar
    Negative. Now they pop up after unlocking phone
    11-08-2015 09:00 PM
  9. doogald's Avatar
    I'd also go into chrome and go into settings and clear data and clear cache. It could just be a web site that you surfed to is being belligerent about popping up ads.
    11-08-2015 09:31 PM
  10. THEPRFCT10's Avatar
    I'd also go into chrome and go into settings and clear data and clear cache. It could just be a web site that you surfed to is being belligerent about popping up ads.
    Thanks I'll try again.
    11-08-2015 09:35 PM
  11. SandersJC1964's Avatar
    Honestly, the quickest and most effective way to get rid of this malware is to FDR and don't restore from a previous Google backup. Set it up as a new phone. Then slowly add whatever apps you want 1 or 2 at a time. If the popups recur, it'll be much easier then to pinpoint which app caused it.

    Posted via the Android Central App
    11-09-2015 09:33 AM
  12. THEPRFCT10's Avatar
    Honestly, the quickest and most effective way to get rid of this malware is to FDR and don't restore from a previous Google backup. Set it up as a new phone. Then slowly add whatever apps you want 1 or 2 at a time. If the popups recur, it'll be much easier then to pinpoint which app caused it.

    Posted via the Android Central App
    If it obvious to set it up as a new phone vice Google restore? Haven't done that before. Thanks.
    11-09-2015 10:22 AM
  13. djousma's Avatar
    Pretty obvious. Go into Settings>Backup & reset. Turn off the option to do the automatic Restore. Then do the FDR, from that same screen. then when you phone restarts, like when you first got it, there may be a yes/no question about restoring all your apps(this part not exactly sure on). Answer No.
    11-09-2015 10:37 AM
  14. THEPRFCT10's Avatar
    Got it thanks
    11-09-2015 10:54 AM
  15. Ry's Avatar
    ...yeah. I merged your threads.
    11-09-2015 01:21 PM
  16. tardus's Avatar
    My apologies, I meant apps other than downloaded from Google Play.
    Huh! Google is promiscuous when it comes to allowing apps on the Google Play store. A couple of years ago a play store app allowed my Google account to be hijacked. Luckily I was able to change the password and get things sorted out.
    11-10-2015 01:24 PM
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