Constantly losing cellular connection

[Sandman333]

This problem is getting very annoying. My phone will lose its 4G connection every few minutes. This is happening in places where it was never a problem with my Droid MAXX. When it loses 4G, it doesn't immediately switch to 3G and I start getting error messages about network unavailability if I am using it at the time. Anyone else experience this?

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[ibcop]

This problem is getting very annoying. My phone will lose its 4G connection every few minutes. This is happening in places where it was never a problem with my Droid MAXX. When it loses 4G, it doesn't immediately switch to 3G and I start getting error messages about network unavailability if I am using it at the time. Anyone else experience this?

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What is your network selection? Is it set to Global?

 

[Sandman333]

What is your network selection? Is it set to Global?

I've tried it with Global and LTE/CDMA. Makes no difference, the problem still happens. Signal strength -113 db (3 bars).

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[doogald]

It may be a SIM card issue. I'd think about going into a VZW corporate store and see if you can get a replacement SIM card.

 

[viper8315]

You could try powering down the phone, and taking the sim card out and putting it back in.

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[Sandman333]

Is there an app or setting that will allow me to log losses in LTE signal?

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[GumboChief]

I have a similar issue. It will knock out my wifi (as well) at the same time. Happens every couple of days, and fixes itself 5 minutes later.

 

[Sandman333]

I have a similar issue. It will knock out my wifi (as well) at the same time. Happens every couple of days, and fixes itself 5 minutes later.

It's happening about every 5 minutes for me, though it is not at all consistent.

 

[Sandman333]

Chatted with VZW and had them reactivate the SIM that shipped with the phone. We will see what happens. He said that if the problem persisted, they would send me a new phone.

 

[Sandman333]

Since swapping SIM cards, I have had one instance while watching Netflix where it dropped cell signal and it would not return. I tried switching preferred networks, airplane mode, and nothing other than a restart work. It hasn't happened again.

 

[Sandman333]

Well, it's done it a couple more times. Looks like I'm going to have to have Verizon send me a new phone. If there is a defective product made, I'm sure to be the one that gets it. That's just my luck.

 

[Sandman333]

Good luck getting a replacement phone if you used the "Designed by You" option when you ordered. I've been bounced back and forth between Verizon and Motorola several times. Verizon said I was set to call M to get a new phone shipped to me; all I had to do was call them. M said not so fast, I needed a location code from V. Called V back and they couldn't get M on the phone and were supposed to call me back. Several hours pass and no return call. Really poor customer service.

 

[Robin Hebert]

Good luck getting a replacement phone if you used the "Designed by You" option when you ordered. I've been bounced back and forth between Verizon and Motorola several times. Verizon said I was set to call M to get a new phone shipped to me; all I had to do was call them. M said not so fast, I needed a location code from V. Called V back and they couldn't get M on the phone and were supposed to call me back. Several hours pass and no return call. Really poor customer service.

I agree... Hope you get it sorted out.

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[Sandman333]

The latest BS is that VZW told me that Motorola would ship me out a new phone right away, and as soon as I got it I would ship my old phone back to them. Motorola says no- there are 2 options: They charge you $24.99 (non-refundable) and put a $500 hold on your credit card to ship you a phone, and then you ship the old one back or: They send you a shipping label that you take to a Fedex storeand get a shipping sticker and once they get your phone they will make and ship you a new one. Good thing I still have my Droid MAXX. Verizon and Motorola obviously have some severe communication issues.

BTW, the problem with my phone is getting worse. The cell network drops are becoming more frequent and have twice now required a phone restart to get the cell network back.

NOW I am getting pissed off.... on the phone with Motorola and they are telling me they are going to ship me a "like new" device. I told them no- I ordered the phone on the 6th and only received it Tuesday. Today is Friday. I want a NEW phone, not a LIKE NEW replacement. WTF, over!!!!???

 

[Robin Hebert]

The latest BS is that VZW told me that Motorola would ship me out a new phone right away, and as soon as I got it I would ship my old phone back to them. Motorola says no- there are 2 options: They charge you $24.99 (non-refundable) and put a $500 hold on your credit card to ship you a phone, and then you ship the old one back or: They send you a shipping label that you take to a Fedex storeand get a shipping sticker and once they get your phone they will make and ship you a new one. Good thing I still have my Droid MAXX. Verizon and Motorola obviously have some severe communication issues.

BTW, the problem with my phone is getting worse. The cell network drops are becoming more frequent and have twice now required a phone restart to get the cell network back.

NOW I am getting pissed off.... on the phone with Motorola and they are telling me they are going to ship me a "like new" device. I told them no- I ordered the phone on the 6th and only received it Tuesday. Today is Friday. I want a NEW phone, not a LIKE NEW replacement. WTF, over!!!!???

I would only deal with Verizon

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[Sandman333]

...and now I am having to go over every bit of troubleshooting I have done over the last two days yet again with another Verizon rep..... and try to explain to them that Motorola refuses to ship out a new, replacement phone.......

 

[doogald]

Good luck getting a replacement phone if you used the "Designed by You" option when you ordered. I've been bounced back and forth between Verizon and Motorola several times. Verizon said I was set to call M to get a new phone shipped to me; all I had to do was call them. M said not so fast, I needed a location code from V. Called V back and they couldn't get M on the phone and were supposed to call me back. Several hours pass and no return call. Really poor customer service.

Yeah, see this thread on the Moto forum. https://forums.motorola.com/posts/d138de8b78

He had a similar experience to yours. Posted on that thread and finally had somebody handle it right.

Honestly, I'd be fine with a $500 credit hold. It's only until they get the phone back from you. $25 for a swap on a defective unit within the 14 day return is a PITA though, although it's still cheaper than returning and paying a $35 "restocking fee" to Verizon.

So, maybe post a similar thread on the Moto forums detailing all of the frustrations you've had to deal with?

 

[Sandman333]

Yeah, see this thread on the Moto forum. https://forums.motorola.com/posts/d138de8b78

He had a similar experience to yours. Posted on that thread and finally had somebody handle it right.

Honestly, I'd be fine with a $500 credit hold. It's only until they get the phone back from you. $25 for a swap on a defective unit within the 14 day return is a PITA though, although it's still cheaper than returning and paying a $35 "restocking fee" to Verizon.

So, maybe post a similar thread on the Moto forums detailing all of the frustrations you've had to deal with?

Even then, the $500 credit hold is for a "like new" phone (refurbished), and you do not get a refund for the $24.99 charge. FAIL Motorola. FAIL Verizon.

 

[doogald]

Even then, the $500 credit hold is for a "like new" phone (refurbished), and you do not get a refund for the $24.99 charge. FAIL Motorola. FAIL Verizon.

Post that part on the Moto thread you make too. Maybe you'll get a real new phone.

 

[Sandman333]

Post that part on the Moto thread you make too. Maybe you'll get a real new phone.

Well, I cannot register over there because Motorola cannot recognize my MEID/IMEI number. W T F !!!!??????