Constantly losing cellular connection

[doogald]

Well, I cannot register over there because Motorola cannot recognize my MEID/IMEI number. W T F !!!!??????

How about the MEID for the Droid Maxx? (Still another thing to add to your post...)

 

[Sandman333]

Moto forum still doesn't recognize my IMEI number, but I was able to post to the forum:

https://forums.motorola.com/posts/019aa359ed

 

[Robin Hebert]

Moto forum still doesn't recognize my IMEI number, but I was able to post to the forum:

https://forums.motorola.com/posts/019aa359ed

They both fail... In the order department and replacements.

Posted via the Android Central App

 

[Sandman333]

Success!!!! After two days, I finally got hold of a VZW rep who decided to just make things happen and get this done right. Thank you to Syreeta Johnson at VZW. She got me a code to order a new phone through MotoMaker. VZW will charge the subsidized amount to my bill, but will refund that as soon as they receive my defective phone.

syreeta.johnson@vzw.com

 

[Sandman333]

While reactivating my current DT2, it would get data but not make or receive calls. I had to remove and reinsert the SIM to get it to place calls. I think this is the source of the problem. There is some defect inside this phone where it is losing connection with the SIM card.

 

[Robin Hebert]

While reactivating my current DT2, it would get data but not make or receive calls. I had to remove and reinsert the SIM to get it to place calls. I think this is the source of the problem. There is some defect inside this phone where it is losing connection with the SIM card.

Wow well so glad you are getting that resolved.

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[viper8315]

I should have posted sooner, but as a last ditch effort did you try a FDR?

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[Sandman333]

Yes, we tried a FDR. Made no difference. It's a physical problem of the phone losing connection with the SIM.

 

[viper8315]

Gotcha, sorry to hear. I hope your replacement device works flawlessly. It's a great phone. Good luck.

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[udazavlanje]

That's why I buy only from Best Buy. 2 week headache free returns

via AC App on
VZW Moto X DE/N7

 

[doogald]

That's why I buy only from Best Buy. 2 week headache free returns

via AC App on
VZW Moto X DE/N7

With Motomaker customization?

 

[Sandman333]

Got the replacement DT2 and activated it today. So far no more dropped data or calls. The old phone was slowly getting worse. This is much better.

Posted via the Android Central App

 

[viper8315]

Got the replacement DT2 and activated it today. So far no more dropped data or calls. The old phone was slowly getting worse. This is much better.

Posted via the Android Central App

Glad to hear, what design did you get? I hope things go much better for you.

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[Robin Hebert]

Got the replacement DT2 and activated it today. So far no more dropped data or calls. The old phone was slowly getting worse. This is much better.

Posted via the Android Central App

Wunderbar

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[Sandman333]

Glad to hear, what design did you get? I hope things go much better for you.

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Same as before- black/champagne frame, royal blue accent, black ballistic nylon back, and "By your command..." welcome phrase. I'm going to avoid a FDR at all costs on this phone, as that wiped out my welcome phrase last time and I do not see any way to get it back.

 

[Robin Hebert]

Same as before- black/champagne frame, royal blue accent, black ballistic nylon back, and "By your command..." welcome phrase. I'm going to avoid a FDR at all costs on this phone, as that wiped out my welcome phrase last time and I do not see any way to get it back.

Same thing happened to me. Lost the phrase.

Posted via the Android Central App

 

[viper8315]

Same as before- black/champagne frame, royal blue accent, black ballistic nylon back, and "By your command..." welcome phrase. I'm going to avoid a FDR at all costs on this phone, as that wiped out my welcome phrase last time and I do not see any way to get it back.

Hey Sandman, how's the new phone working out?

 

[Sandman333]

Hey Sandman, how's the new phone working out?

Second defective phone I've gotten. This one has no problem with network connections, but the vibration motor is loose inside and it makes an annoying buzzing sound every time it activates. I always get the defective products.

 

[carter17]

So I'm not the only one this really sucks because I use my device as a hotspot/router at home for internet and it will have good signal the just go to 3g. I have to turn airplane mode one for 2 seconds then turn it right back off there is 4g. It would seam that it would be a software issue but if some of you have got new phones and it quit doing it and they have the same software as the old one then I guess it's hardware

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[carter17]

So I'm not the only one this really sucks because I use my device as a hotspot/router at home for internet and it will have good signal the just go to 3g. I have to turn airplane mode one for 2 seconds then turn it right back off there is 4g. It would
seam that it would be a software issue but if some of you have got new phones and it quit doing it and they have the same software as the old one then I guess it's hardware

Posted via the Android Central App