04-27-2017 11:06 AM
65 123
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  1. honda1k's Avatar
    So, did they say why just disabling in the phone settings isn't good enough and full removal of the feature is required? I would think just disabling AC in settings and leaving the feature on your account would be sufficient but not according to your original comment.
    Apparently it has something to do about the marshmallow update. I didn't go into details. I hope to soon use it again after update.
    12-24-2015 12:14 PM
  2. xheese's Avatar
    Having the same issue. My 14 days is up in 2 days, looks like replacing with a new one will not solve this problem. Advanced calling is not activated on this phone and still have issues with people hearing me. Service in the area is fine (Denver), my old S4 never had these issues.
    01-29-2016 06:28 PM
  3. tlacour's Avatar
    Do you have Bluetooth enabled? Even if you're not paired with a specific device? I had a similar issue, realized I had left the Bluetooth antenna on. When I was making a call the phone kept trying to connect with one or more wireless speakers I have around my house or office. Only realized it when I all of a sudden heard my callers voice coming from across the room.
    02-01-2016 05:41 PM
  4. drramini's Avatar
    I have had the same issue with my first and second Droid Turbo 2. The callers say my voice fades or become unclear sometimes. It started with my first phone after one month. I contacted Motorola at first because my phone was under warranty. After sending dozen of messages and tens of emails back and forth, which was time consuming and frustrating, they told me they will exchange my phone in contingent to put $300 hold on my credit card to be sure it was not due to physical damage. This is weird because this company made a shatter proof screen and magnified this specification in advertisement while other parts MAY be sensitive to physical shocks!!! Anyhow, I referred my problem to Verizon tech support. They replaced my device after running so many troubleshooting steps within 24 hours including deactivating advance calling, safe mode check, and so forth. The send me the second device (which is certified like new). The second one started behaving as the first one after two weeks. The quality of voice gets worse over time as I understand. I am using Marshmallow when the same issue still exists, not related to the software update. I am frustrated and regret why I chose this device over Note 5.
    03-21-2016 09:56 PM
  5. Calmingdownandchilling's Avatar
    I am fairly upset - this is the exact same issue that I've been having and my local Verizon store has been treating me like I'm a nutter, money grubbing bia who's just trying to cheat them into fresh, new devices.

    I bought my Turbo 2 back around Christmas and have since had the device replaced 3 times. When in a call, suddenly it will cut out for the other person, as if the phone was submerged in water or even worse, as if I had trailed off into the distance and then it just went quiet. I have disabled the HD nonsense on all fronts, a feature which I effing PAID for with the purchase of this phone, I have done factory resets, no apps, all of my apps, you name it. No case, new case, different ways of holding it, shaking it, turning speaker phone on, turning it off - it keeps happening and I'm stressed.

    Marshmallow just released, so what gives? I am paying full price for this phone. I deserve it to work.
    adayoff likes this.
    03-22-2016 04:20 PM
  6. rjwerth's Avatar
    Add me to the list of people experiencing this. It happens to my wife's phone more than mine, but it IS happening. I turned off advanced calling, but I'm still having problems.

    No solutions?
    adayoff likes this.
    03-24-2016 01:27 PM
  7. Hgouck's Avatar
    I am sure this has been suggested but have you tried turning off advanced calling. Settings, Advanced Calling, and turn it off.
    Down side is you will not be able to do date while on a call, but it might be worth a try to see if it helps

    Posted via the Android Central App
    03-26-2016 08:43 AM
  8. jenifert's Avatar
    Same issue here. Aaaargh. And I'm about 25 days out since getting the phone so I'm stuck with it I guess. Might still be a good trade off for the amazing battery life, which to me is a benefit to the droid only as it gets older and still holds a charge for a day.

    I have noticed that when people complain about me being garbled I am holding the bottom of the phone away from my mouth maybe 2-3 inches. When I bring it closer to my mouth they can hear me fine. So maybe it's just how some of us hold the phone compared to others, but either way, you'd think the phone wouldn't garble just on a couple inches.

    I'm turning off the video calling feature just to test it but I'm not holding out hope, plus I text during calls fairly often and hate to give up that feature.
    04-05-2016 04:36 AM
  9. jonstrong's Avatar
    Same issue here. Aaaargh. And I'm about 25 days out since getting the phone so I'm stuck with it I guess. Might still be a good trade off for the amazing battery life, which to me is a benefit to the droid only as it gets older and still holds a charge for a day.

    I have noticed that when people complain about me being garbled I am holding the bottom of the phone away from my mouth maybe 2-3 inches. When I bring it closer to my mouth they can hear me fine. So maybe it's just how some of us hold the phone compared to others, but either way, you'd think the phone wouldn't garble just on a couple inches.

    I'm turning off the video calling feature just to test it but I'm not holding out hope, plus I text during calls fairly often and hate to give up that feature.
    As I recall, a second microphone on the phone supports noise cancellation. Maybe when you hold the phone at a distance, the second mic picks up your voice and actually suppresses it...?
    04-05-2016 08:39 PM
  10. Tonybryan 02's Avatar
    About the proximity sensor, I realized if you have bluetooth turned on, the screen doesn't turn off as it approaches your face. When in a call I tap the bluetooth button to turn it off so the sensors function properly.

    Posted via the Android Central App
    04-07-2016 01:42 AM
  11. jonstrong's Avatar
    About the proximity sensor, I realized if you have bluetooth turned on, the screen doesn't turn off as it approaches your face. When in a call I tap the bluetooth button to turn it off so the sensors function properly.

    Posted via the Android Central App
    Interesting...I'll have to experiment with that. I never turn off bluetooth, but I don't ever recall the screen staying on when I bring the phone to my face during a call. I think I would have noticed, but I'll check it out to be certain. Having to manually turn it on and off for each call would be pretty annoying. This might be different if the phone were actually connected via BT at the time to an external BT speaker - then I could see the phone "being confused" about whether you intend to hold the phone to your face or use the BT-connected headphone or speakerphone. But if not connected to an external speaker, I'd think it should "care" that BT is active when you make a call. I'll have to check that out and will report back.
    04-07-2016 11:18 AM
  12. Tonybryan 02's Avatar
    I probably should mention that I have my gear s2 connected by bluetooth.

    Posted via the Android Central App
    04-07-2016 01:25 PM
  13. bacchus71's Avatar
    I don't make many calls but on those that I did, I was told I sounded muffled. I thought that the Marshmallow update would resolve, but it did not. I disabled advanced calling and video calling, same issue. I was on the phone with a competent Verizon tech, seriously, and he had me disable ambient noise cancellation. So far so good, so thought I would pass it along. It's under phone, settings, calls, disable ambient noise cancellation.
    Toes Up likes this.
    04-11-2016 01:16 PM
  14. doogald's Avatar
    I don't make many calls but on those that I did, I was told I sounded muffled. I thought that the Marshmallow update would resolve, but it did not. I disabled advanced calling and video calling, same issue. I was on the phone with a competent Verizon tech, seriously, and he had me disable ambient noise cancellation. So far so good, so thought I would pass it along. It's under phone, settings, calls, disable ambient noise cancellation.
    Good solution.

    Does anybody know where the secondary microphone for noise cancellation is on a T2? Is it possible that your hand (or a case) is covering the opening to the secondary microphone when you are making calls? (The primary microphone is the opening on the lower left bezel of the phone.)
    04-11-2016 02:30 PM
  15. ChuckLIII's Avatar
    I believe it's the mic on the back of the phone at the bottom, a little to the right of center.
    04-12-2016 02:58 PM
  16. rgard's Avatar
    Just got the Droid Turbo 2 and actually am on my second one. I have an issue that I have talked to Verizon about with no resolution. When I make phone calls there are random times when the person on the other end can't hear me. I can hear them fine but it just cuts out their ability to hear me. It happens several times a day and even with 4 bars of signal. I have switch to hd calling and tried multiple solutions.

    Have searched all over and haven't found anything. It is happening on the second phone so wondering if it has something to do with me and how i am holding the phone. Could it be microphone location or something to do with noise cancelling?

    thanks.
    Hi,

    I have the same issue and tried the HD thing also with no resolution. It's rendering my phone useless and debating on switching brands.
    04-15-2016 07:31 PM
  17. Joey0976's Avatar
    Worst Experience I have had with Verizon is when buying this phone. just got it and it's my second one and they are both having the same issues with phone calls. I hear a buzzing sound in my ear and nobody can hear me. calls cut in and out sometimes they get dropped it is an absolute nightmare when making a phone call I don't know what I'm going to do with it other than attempt to toss it out the window but the shatterproof screen will protect it. what use is a shatterproof screen if I can't place any phone calls. Also it's supposed to be an 8-core processor but it's so slow, my Droid DNA was a hell of a lot faster and it was only a 4 core processor. my rant is over, just hope Verizon and Motorola get their act together and fix this crap because I am still paying every month for a service through Verizon and I cannot even make a phone call without getting disconnected or that stupid annoying buzzing sound in my ear
    04-23-2016 04:50 AM
  18. Sergio Torres2's Avatar
    Have you noticed if you are experiencing this issue when you hold the phone with your shoulder. As when your hands are occupied and you hold it against your head with you shoulder..

    I have have experienced this same issue , that the person I am talking to can't hear me like I am covering the microphone..

    Well I realized that the microphone is actually at the top of the phone and the speaker is at the bottom near the USB port.
    I don't know if this is a design flaw or why they would place the microphone and speaker in the opposite location of where it would make sense to have it. So in a sense it's as if we are holding the phone upside down when we talk...
    I fixed the issue by not pressing the phone up against my ear when I am talking with someone..

    Hope this helps..


    I am fairly upset - this is the exact same issue that I've been having and my local Verizon store has been treating me like I'm a nutter, money grubbing bia who's just trying to cheat them into fresh, new devices.

    I bought my Turbo 2 back around Christmas and have since had the device replaced 3 times. When in a call, suddenly it will cut out for the other person, as if the phone was submerged in water or even worse, as if I had trailed off into the distance and then it just went quiet. I have disabled the HD nonsense on all fronts, a feature which I effing PAID for with the purchase of this phone, I have done factory resets, no apps, all of my apps, you name it. No case, new case, different ways of holding it, shaking it, turning speaker phone on, turning it off - it keeps happening and I'm stressed.

    Marshmallow just released, so what gives? I am paying full price for this phone. I deserve it to work.
    04-27-2016 12:55 AM
  19. Sergio Torres2's Avatar
    Have you noticed if you are experiencing this issue when you hold the phone with your shoulder. As when your hands are occupied and you hold it against your head with you shoulder..

    I have have experienced this same issue , that the person I am talking to can't hear me like I am covering the microphone..

    Well I realized that the microphone is actually at the top of the phone and the speaker is at the bottom near the USB port.
    I don't know if this is a design flaw or why they would place the microphone and speaker in the opposite location of where it would make sense to have it. So in a sense it's as if we are holding the phone upside down when we talk...
    I fixed the issue by not pressing the phone up against my ear when I am talking with someone..

    Hope this helps..
    04-27-2016 01:03 AM
  20. headfield2's Avatar
    Just got the Droid Turbo 2 and actually am on my second one. I have an issue that I have talked to Verizon about with no resolution. When I make phone calls there are random times when the person on the other end can't hear me. I can hear them fine but it just cuts out their ability to hear me. It happens several times a day and even with 4 bars of signal. I have switch to hd calling and tried multiple solutions.

    Have searched all over and haven't found anything. It is happening on the second phone so wondering if it has something to do with me and how i am holding the phone. Could it be microphone location or something to do with noise cancelling?

    thanks.
    05-12-2016 11:26 PM
  21. headfield2's Avatar
    Okay, I've had the same issue with my Droid Turbo 2 as well. And now I've been reading all the blogs on the internet, this site. I'm not sure what the issue is. Those other people still having the issue as I am. It has to be something with the software. I've done some testing. Called my phone via through Skype on my laptop and I can hear just fine on the laptop. Then I'll take a landline phone and call my phone. And the mic is broken up, at times it will be clear and other times it will be broken up. Hi there has to be a software issue or it has to be a setting on the phone. But, however when I first got the phone there was no problems. So, I'm scratching my head and trying to figure out what it is. If there's anybody out there that knows the solution Kama let me know.
    05-12-2016 11:55 PM
  22. doogald's Avatar
    Okay, I've had the same issue with my Droid Turbo 2 as well. And now I've been reading all the blogs on the internet, this site. I'm not sure what the issue is. Those other people still having the issue as I am. It has to be something with the software. I've done some testing. Called my phone via through Skype on my laptop and I can hear just fine on the laptop. Then I'll take a landline phone and call my phone. And the mic is broken up, at times it will be clear and other times it will be broken up. Hi there has to be a software issue or it has to be a setting on the phone. But, however when I first got the phone there was no problems. So, I'm scratching my head and trying to figure out what it is. If there's anybody out there that knows the solution Kama let me know.
    Do you have advanced calling/VoLTE turned on? Does it work better when you turn that off?
    05-13-2016 05:51 AM
  23. headfield2's Avatar
    I've done it with both Advanced calling off and on. I've done a hard reset, safe mode, factory reset. It just seems odd that if everybody is having the same problems with the same phone. And I've already contacted Motorola about it and they're going to send a envelope so I can send the phone in for repair. I also on the Droid turbo 1. And I had no issues
    05-13-2016 05:27 PM
  24. bacchus71's Avatar
    Did you try disabling ambient noise cancellation , under phone, settings, calls, disable ambient noise cancellation. It corrected my issue. Just afraid sending it in wont resolve your issue.
    05-13-2016 06:21 PM
  25. headfield2's Avatar
    Do you have the same phone as myself? The Droid Turbo 2?
    05-14-2016 12:18 AM
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