1. skatergirl's Avatar

    My friend is brand new to smartphones and lives about 45 minutes from me. She bought Turbo 2 phones for her and her mom. I set up passwords for them but did not show ger how to unlock the phone from the screen lock. Now it is locked and she cannot unlock it. She said anything she swipes brings up the phone key pad.

    Can someone tell me how to unlock this darn phone. She is ready to throw the phone out her car window. HELP!! Thank you!!
    12-01-2015 08:43 AM
  2. skatergirl's Avatar
    If you could include a screen shot or a small video that would be really helpful.
    12-01-2015 08:44 AM
  3. skatergirl's Avatar
    I think I may have found what I needed.
    12-01-2015 09:30 AM
  4. 18t's Avatar
    Its been a while! Are you still rocking the maxx?

    Posted via the Android Central App
    skatergirl likes this.
    12-01-2015 11:15 AM
  5. 18t's Avatar
    Assuming you haven't figured it out yet, she shouldn't have an issue if she unlocks using active notification. If she uses the power button to unlock, you have to swipe up from the middle bottom part of the screen. See the icons

    Posted via the Android Central App
    Attached Thumbnails HELP with lock screen-788.jpg  
    skatergirl likes this.
    12-01-2015 11:29 AM
  6. skatergirl's Avatar
    Hi there!

    Actually I have been with the Note 4 for the past 12 months. My husband has the first Turbo.

    I was able to figure out what my friend was (not) doing. She didn't tap the check mark after she put in her password. Learning how to use a smartphone can be frustrating. I self taught myself years ago and I almost threw my first smartphone out the car window, lol.

    Are you with the Turbo 2 now?
    12-01-2015 11:37 AM
  7. 18t's Avatar
    How are you liking the note?

    I was interested in dt2, but decided I would pass. That is, until I saw the black Friday ad. Still debating if I want to keep it or return to my G3 until next year. The d.maxx was the perfect sized phone for me.

    Posted via the Android Central App
    12-01-2015 11:51 AM
  8. skatergirl's Avatar
    The Note is pretty large and there are times it gets sluggish so I do a lot of wiping the cache partition to keep it running smooth, but it has the best screen and takes great photos and videos. So, I put up with its quirks because of those two things.
    12-01-2015 11:56 AM
  9. 18t's Avatar
    That's one thing I liked about LG, even though they have a heavy skin, it never impacted the user experience. Good running into you again :-)

    Posted via the Android Central App
    skatergirl likes this.
    12-01-2015 01:20 PM

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