09-21-2016 12:42 AM
30 12
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  1. ansa82's Avatar
    My daughters turbo charger stopped working after 2 months. It was very wiggly at the bottom of the phone. Took it to Verizon and they had one from a returned phone to give us. It's charging now but It's slow. Doesn't seem like it's turbo charge. Is there a way to tell if it's turbo charging for sure?

    Posted via the Android Central App
    01-04-2016 02:30 PM
  2. Ry's Avatar
    My daughters turbo charger stopped working after 2 months. It was very wiggly at the bottom of the phone. Took it to Verizon and they had one from a returned phone to give us. It's charging now but It's slow. Doesn't seem like it's turbo charge. Is there a way to tell if it's turbo charging for sure?

    Posted via the Android Central App
    There should be a toast pop-up that says TurboPower connected when you plug it in.

    You can also use an app like Ampere to check.

    https://play.google.com/store/apps/d...mbosdev.ampere
    01-04-2016 02:34 PM
  3. ansa82's Avatar
    It's At 49% and saying 4 hours till fully charged?

    Posted via the Android Central App
    01-04-2016 02:36 PM
  4. ansa82's Avatar
    There should be a toast pop-up that says TurboPower connected when you plug it in.

    You can also use an app like Ampere to check.

    https://play.google.com/store/apps/d...mbosdev.ampere
    This charger is telling her it's not the original charger

    Posted via the Android Central App
    01-04-2016 02:38 PM
  5. ansa82's Avatar
    This charger is telling her it's not the original charger

    Posted via the Android Central App
    It pops up that the original charger should be used. Ggrrr I think I have to go back to Verizon store tomorrow

    Posted via the Android Central App
    01-04-2016 02:52 PM
  6. doogald's Avatar
    This charger is telling her it's not the original charger

    Posted via the Android Central App
    It's probably not the original *cable* if it is the original charger. Turbo charging requires a good charging cable. If you have the original, use it; if not, try another mini-USB cable and see if it starts turbo charging.

    Do note, though, that turbo charging stops at 78% and it starts using regular 5V USB charging, to prevent overheating the battery pack.
    01-04-2016 03:02 PM
  7. ansa82's Avatar
    It's probably not the original *cable* if it is the original charger. Turbo charging requires a good charging cable. If you have the original, use it; if not, try another mini-USB cable and see if it starts turbo charging.

    Do note, though, that turbo charging stops at 78% and it starts using regular 5V USB charging, to prevent overheating the battery pack.
    Thanks for the info. Interestingly enough, I plugged it into my LG V10 lightening charger and it's saying turbo charging with that?! But not with this motorola turbo charger. Gggrrr so frustrating! I don't think there is really anything drastically wrong with the phone itself but it's making me nuts that it's not turbo charging as it should with the charger

    Posted via the Android Central App
    01-04-2016 04:15 PM
  8. strawbee's Avatar
    There might be a problem with the phone, and not the charger.
    01-08-2016 11:07 AM
  9. ansa82's Avatar
    There might be a problem with the phone, and not the charger.
    I thought so too but after the Verizon people evaluated they thought it was the charger. Finally got a replacement turbo charger from motorola and its turbo charging again!

    Posted via the Android Central App
    01-10-2016 04:32 PM
  10. strawbee's Avatar
    I thought so too but after the Verizon people evaluated they thought it was the charger. Finally got a replacement turbo charger from motorola and its turbo charging again!

    Posted via the Android Central App
    That's good
    01-11-2016 10:58 AM
  11. Ry's Avatar
    I thought so too but after the Verizon people evaluated they thought it was the charger. Finally got a replacement turbo charger from motorola and its turbo charging again!

    Posted via the Android Central App
    Were you able to get a TurboPower 25 as a replacement?
    01-13-2016 02:51 PM
  12. Moto0685's Avatar
    My phone stopped turbo charging but my experience with motorala was not as good they told me they no longer ship the charging cable and plug under warranty and would have to contact Verizon to see if they have any charging cable they told me I could buy one from them this in my opinion is unacceptable for any company when the phone is less then 4 months old

    Posted via the Android Central App
    01-14-2016 05:14 AM
  13. innovandrew's Avatar
    My cable is loose and I know it's the port on the phone. Won't even charge at all now with any cable.

    Unacceptable for this to break in three months. It's not had any strain and only the included charger has been used.

    Motorola under Lenovo has been providing unacceptable support from what I hear so I can't wait to deal with claiming this things warranty tomorrow.

    $650 phone and the charging port breaks? Come on...
    06-09-2016 12:06 AM
  14. Zorro1's Avatar
    Exactly why I loved the wireless charging on the Droid Maxx...I can't understand why they cut that loose! There are two predictable hardware problems at some point: the USB port and the power button....I still rarely use the power button, but now back to using that USB port to charge...arghhh.
    06-09-2016 12:11 PM
  15. ChuckLIII's Avatar
    Exactly why I loved the wireless charging on the Droid Maxx...I can't understand why they cut that loose
    I don't understand your post. The Turbo 2 supports wireless charging, and mine has worked great since the day I received it.
    Zorro1 likes this.
    06-09-2016 02:56 PM
  16. Zorro1's Avatar
    I'll give it another go...but when I first laid it on there to see if it did, it began to discharge....
    06-10-2016 05:34 PM
  17. Zorro1's Avatar
    It IS working! YAY!! Thanks so much...saves the USB port....Happy Dance!
    06-10-2016 05:57 PM
  18. PAC757's Avatar
    My USB charging port is starting to act up also, tried 2 different Motorola cables and Turbo Chargers, used my Tylt charger last night and it only charged up to 52% from 31% after 7 hours. Never had this problem with the original Turbo or with my Nexus 6, both of those charged wireless with a case on the phones just fine. Overall, my opinion anyway, the Turbo 2 isn't the same quality as my Original Turbo or my Nexus 6.

    Posted via the Android Central App
    06-12-2016 02:02 PM
  19. Zorro1's Avatar
    It's certainly less sensitive to wireless. My Droid Maxx would charge thru 6-8 business cards in a plastic holder. My wife's Turbo 1 won't charge thru her Otterbox. My new Turbo 2 will just barely thru a thin plastic cover and three business cards and plastic holder...does better if take the cards out or pop the case off.
    06-16-2016 02:53 PM
  20. Jruse80's Avatar
    My cable is loose and I know it's the port on the phone. Won't even charge at all now with any cable.

    Unacceptable for this to break in three months. It's not had any strain and only the included charger has been used.

    Motorola under Lenovo has been providing unacceptable support from what I hear so I can't wait to deal with claiming this things warranty tomorrow.

    $650 phone and the charging port breaks? Come on...
    My husband, son and I all have these phones and I have had to send my husband's and sons back once do to not charging at all. After getting my son's replacement it has stop charging a little over a month later. So in total 3 phones have been sent back due to charging issues
    When I have talked to tech support they have said there is a known charging issue with this phones. All the ones that have been sent back it seems to be something to do with the charging port. It's getting really old sending back phones all the time
    07-04-2016 12:29 AM
  21. Brandon Hill5's Avatar
    PSA for Droid Turbo 2 owners, as of 7/27/2016 and whatever software version is out it seems to be a software problem. I fixed this by wiping the cache partition. You can look up a video, it's kind of hard to explain but essentially it wipes ALL temporary data.
    07-27-2016 09:49 PM
  22. pbug56's Avatar
    That Ampere app is nice; tells me quickly and easily what the phone, for whatever reason, no longer does - that I am or am not hooked up to a turbo charger. Thanks!
    08-25-2016 03:22 PM
  23. pbug56's Avatar
    I discovered that the Droid Turbo 2 will NOT charge in the Verizon QI desktop charger that Verizon sold for the original Turbo and now the Turbo 2 if you have it in a case. Unless you put it upside down or on its side. The coils in the charger just don't match up properly to the newer charger. This is also true for a qi car dock we use; I've asked that vendor to modify their dock. But Verizon has apparently known this since the Turbo 2 was released and people started complaining, yet they keep selling it on the same page they sell their Verizon case that it won';t charge in with that dock.
    08-25-2016 03:26 PM
  24. Zorro1's Avatar
    Sorry, not true. I don't use...well, it depends on your case! I use the Qi exclusively, trying to save my USB port. I have mine in an Incipio thin case WITH a business card holder and 3 biz cards as well on the back. Now, my wife's Otterbox, no way.
    08-25-2016 04:29 PM
  25. pbug56's Avatar
    Let me try again. Verizon sells accessories for the Droid Turbo 2. They include a matching case under the Verizon name, and a QI desktop charger base, also under the Verizon name. I love these cases by Verizon; snug, great kickstand built in. But I found that the T2 in its Verizon case and standing upright in that QI base will NOT charge, even while the original T in its Verizon case will charge. MANY customers have complained about this, but Verizon still offers that QI base as an accessory for the T2.
    08-25-2016 11:39 PM
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